Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,063 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“The wrong items were delivered sent an email stating this was sent an automatic back with store opening times (during mas break) so then to called the office and spoke to the Patricia complained I had rec'd what was like an out of office email just stating opening hours .So then had to call using my pre paid she explained that there was skeleton staff confirmed I understood but the email was rec'd so it gave me impression no one was going to call me back - she didn't seem to understand what I meant and indicated that I expected to get a call straight -said that wasn't the case but as I got the email it gave me impression that I was expected to call back after 4/1 yet their office was still open.She then asked what did items did I THINK I got I said I didn't think but knew as I had opened the box gave her the details she did apologise. But it took approx three emails to organise the collection of returns and supply the correct order due not clearly stating that the courier could give what day pick could be but not actual times.”

Helpful Report

Posted 10 years ago

We made a mistake and sent out an incorrect order and for that, again I apologise. I understand this was frustrating for you. Though we wish they didn't, sometimes errors occur and on the rare occasion they do we try our utmost to resolve them as speedily as possible with minimal inconvenience to the customer. I am a touch confused with regard to your comments regarding our opening times over Christmas. In order to offer the best possible service we only varied our normal opening hours minimally and all customers who emailed received an automated response with those dates and times set out clearly. This email stated that we were open at the time you contacted us. All emails received by us are dealt with chronologically and in the timeline of the half hour from when you sent yours and you phoned us unfortunately we had not reached it. I did not intend to protract the matter by asking you questions about the items you received in error. Feedback is important to our business and allows us to constantly review and improve our processes. Currently we cannot offer collection time slots however we can collect from any address convenient to the customer, office, neighbour etc, and not just the original shipping address. We can also, as I advised at the time, collect from any safe place outside the property designated by the customer. We do need the customer to confirm what arrangements they would like us to make hence the need to keep communications open until our customers' requirements are met. Many thanks for taking the time to leave feedback. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“good choice and price”

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Posted 10 years ago

“Easy ordering process and very quick delivery”

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Posted 10 years ago

“Very professional and helpful”

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Posted 10 years ago

Your feedback is much appreciated. We work very hard to ensure excellence and are delighted when this is recognised. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Fabulous speedy service. delivered when they said it would be”

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Posted 10 years ago

“Brilliant!”

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Posted 10 years ago

“Quick service”

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Posted 10 years ago

Thank you for taking the time to leave feedback. I have passed your comments regarding the product on to our technical team and will back in touch with you. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Excellent communication on status of order and prompt delivery.”

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Posted 10 years ago

“really quick delivery”

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Posted 10 years ago

Thank you for your kind comments. We pride ourselves on our customer service and our broad range of quality products at very competitive prices. Delighted you are so happy with your purchase. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Delivery excelent - Good arrived next day - at about 09.00”

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Posted 10 years ago

“all as ordered”

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Posted 10 years ago

“excellent next day delivery”

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Posted 10 years ago

“Very pleased with the efficient service and delivery. Ithought the web site was excellent and very helpful.”

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Posted 10 years ago

“just what I wanted thank you”

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Posted 10 years ago

“Quality service.”

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Posted 10 years ago

“Excellent , very prompt service.”

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Posted 10 years ago

“Have used Lighting Direct on a number of occasions and have always been impressed with their efficiency and speed in processing my orders. Extremely good when I had to return an item. Would recommend.”

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Posted 10 years ago

“My only criticism of the service is that the order confirmation implied 3 of the 4 items would be delivered the following day but the fourth one was out of stock and would be sent after five days. This was ok but I was relying on the first 3 items to arrive and on the fourth day I chased up only to be told that all 4 would be delivered the next day, which they were. The lesson here is to make your confirmations less ambiguous. Otherwise good..”

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Posted 10 years ago

“Exactly what I ordered, and delivered quickly.”

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Posted 10 years ago

“Light arrived quickly and well packaged”

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Posted 10 years ago

Lighting Direct is rated 4.7 based on 17,063 reviews