Hi Kelvin,
Thanks for taking the time to leave a review. We're pleased to hear that you are happy with the service and will be sure to look into your comments regarding the online form.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Ruby,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Purchased one of these after being recommended spoke with James at Lifeline who answered all my questions and concerns to my satisfaction.
Unit arrived the following day plugged in and set up in around 20 minutes total that included initial set up call then 2 test calls I must admit even though we knew they were test calls the time it took the contact team to respond was excellent.
Obviously this is for peace of mind for us when none of us are with our mother hopefully she won't need to use it but we know she's got 24/7 help if required”
Hi Neil,
Thanks for taking the time to leave a review. We're pleased to hear that you are satisfied with the service, and that James was able to assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Dawn,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“I am pleased with the service I received following receipt of the alarm.
Unfortunatey I received a watch, when I thought I ordered a pendant. Unfortunately I cannot wear watches as the irritate my skin.
Is it possible to have it replaced please.”
Hello Margaret,
Thank you for your review.
I am sorry to hear that the wrist device is causing you some irritation. I have now arranged for a member of our Customer Contact Centre to get in touch to discuss switching to a neck variant.
If you have any further questions or queries, please do not hesitate to ask.
Best wishes,
Ash
“I have already sent a review about Miles but I am happy to add that Josh was also very kind and helpful and latr Kiri also. I think you are all wonderful! Very many thanks.”
Thanks for taking the time to leave a review. We're pleased to hear that you have continued to have a positive experience with us and that Josh and Kiri have provided a satisfactory service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“We still do not have a working alarm. Several calls to customer services and finally a call back technical team, have failed to deliver the service promised. We have been left disappointed and in despair.”
Hello Susan,
Thank you for your review, we do appreciate all feedback.
We are sorry to hear that the service we have provided has left you disappointed.
We are aware that a member of our technical team has called you today and will be calling you again to get this matter solved.
Best Wishes,
Elliot
“Harry was extremely helpful when I called to order my dad's alarm and the alarm arrived promptly next day. All very straightforward to set up and activate. Gives us peace of mind.”
Thanks for taking the time to leave a review. We're pleased to hear that Harry could assit you and that the service is providing peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Looked for a Lifeline and the one from Lifeconnect matched everything I needed for a good price. Ordered the product which arrived the next day. This was fitted very easily and the call tests performed. Initially the pendant wouldn't connect to the base unit but when I spoke with the team using the base station they advised me to call customer services which I did and they quickly resolved the problem (the pendant just needed re pairing with the base station). All calls were answered quickly and courteously.”
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we could help resolve your problem.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Great whilst it lasts, but cancelling needs verbal confirmation and you have to give that to a specific team - so the person who answers and ask why can't take that as verbal confirmation as it is not in line with protocol! Just not the hassle that someone caring for an elderly relative and dealing with their own life needs.”
Hi Rebecca,
Thank you for your review, we do appreciate your feedback. We are happy that you found our service great however dismayed to hear you have had issues with our cancellation process.
Due to the lifesaving nature of our service, cancellation of the account needs to be done via verbal confirmation to protect the safety of our vulnerable customers.
However, we do appreciate all feedback provided and this will contribute towards process development in the future.
Best Wishes,
Elliot
Thank you for taking the time to leave a review. We're pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thanks for taking the time to leave a review. We're pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Over the recent past I have been dealing with a gentleman by the name of Simon, he has been superb and reassuring over problems I am going through with local health services and council. I rely on my life connect service and they have kept me safe for 2 years and given me peace of mind. Thank you to Simon and the team for all of their support. Andy D”
Hi Andy,
Thank you for taking the time to leave a review. We're pleased to hear that Simon has been able to assist you and that our service is providing you with peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Lesly,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that our staff provided a positive experience.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Excellent service apart from the salesman tried to get me to purchase the most expensive one which I kept repeating I didn’t want . Then told me the one I wanted wasn’t available !!!!!”
Hi Joyce,
Thank you for taking the time to leave a review. We are pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“The service was good on ordering
The package was delivered the next day
By being thrown over a 2 metre gate
Thanks Royal Mail a Stella performance
My 100 year old mother was forced to collect she has great difficulty walking
Do we now have a damaged product ?”
Hello Paul,
Thank you for your review and for bringing this matter to our attention.
I have shared your feedback with Royal Mail so that they may consider it in whatever matter they see fit.
If you require any additional assistance, please feel free to contact us again.
Best wishes,
Ash
Hi John,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
