“wayne was clear and concise and very professional in his handling of my call and explained clearly how my query re price rise happened. He then solved this query by tranferring me to a more satisfactory method of payment. I was very satisfied with the way Wayne resolved this query.”
Hi Margaret,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that Wayne could provide a positive experience.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Fantastic customer service from Harry. Very polite and helpful. Harry really made me feel at ease and helped me with my decision making. All very simple and easy to understand.”
Hello John,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Harry could assist you. We will be sure to pass on your kind comments.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Called for information pre purchase. Spoke with Siobhan who was very helpful and provided all the information I required. Set up completed today, simple and painless.”
Hello Carol,
Thank you for taking the time to leave to leave. We are pleased to hear that you are satisfied with the service and that Siobhan could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“I am very pleased with the way my enquiry has been handled by your excellent staff during the purchase and setting up of the Lifeline24 system for my mother.”
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Dyson,
Thanks for taking the time to leave a review. We're pleased to hear that you're happy with the service and that we could assist you with the glitch you experienced.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Havent activated it yet but have got an issue.
After ordering by phone, I received confirmation by email with incorrect name. My mother in law is called Peggy Clasby not Teddy.
I emailed and phoned straight away to alter this and was assured it would be changed.
My mother in law received the package and was worried that it wouldnt work as it said Teddy.
Now you have emailed, still with incorrect name!”
Hello Gil,
Thank you for your review and for bringing this to our attention.
I can confirm that the name has now been fully corrected on our system. Our apologies for the delay in responding on this matter.
If you require any additional assistance, please feel free to contact us again.
Best wishes,
Ash
Hello Linda,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Excellent information provided over the phone. Delivery ontime as stated. Very easy to set up. Samuel explained everything fully Including reseaching the strength of the 4g signal at the location.”
Hi Paul,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that Samuel could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Brenda,
Thank you for your review and for sharing your feedback with us.
I am sorry to hear that you were unhappy with your experience of the Service. Please rest assured that your feedback has been raised with the relevant department for further review.
If you do have any further need of assistance, please feel free to contact us again.
Best wishes,
Ash
Hi Yvonne,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“I've not had need to test it in anger yet, but the testing went very well. I feel as confident with this one as I was with the old one. The only complaint is that the pendant is larger than the old one so have had to use the neck cord rather than the wrist strap.”
Hi Lesley,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“After some online research I ordered a lifeline with built in fall detector from Life Connect 24. I placed the order over the phone at 5pm and the package arrived at my Dad's at 10am the following morning. Setting up was very simple. My Father finds wearing the bracelet alarm very comfortable. It's been a very satisfactory process and gives us confidence that he is now able to access help in an emergency. Ten out of ten to Life connect 24”
Hello Joseph,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is helping you feel more confident.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Robert,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Siobhan was very efficient and informative. She took my details and those of my invalid Mother who the bracelet alarm is for.
Very competitive price in todays financial climate.
I was surprised the alarm would be delivered the following day.”
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Siobhan could provide you with a positive experience.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and that it is providing you with peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Very poor customer service. Initially, the service was great. However, the auto renewal of the contract was not made clear. Money was taken from my account without notice, and the renewable price was 3.2x the previous year. Even after returning the previously unstated rental equipment, I have now had to take legal action to recover my money”
Hello Andrew,
Allow me to express our gratitude for you having shared your thoughts on the Service thus far.
However, I must also admit my sadness that you have been unhappy with the experience thus far. I would like to assure you that all your feedback has been raised with the relevant department for further review.
I can also confirm that a contact attempt was made earlier in the week with another to be done in due course.
Best wishes,
Ash
Hi James,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and grateful to you for recommending us to others.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Lynn,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service Samuel provided and will be sure to pass on your kind comments.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
