LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,876 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and excellent help from Assistant to setup pendant”

Helpful Report

Posted 1 year ago

“Life connect 24 has given me my quality of life. Back I feel secure again in my own home.i wear my watch knowing that a very kind helpful team are there to help me if I need help.it also helps my family knowing that I have a very kind professional company looking after me i cannot fault them in any way . Feel confident in recommending them they do what they say”

Helpful Report

Posted 1 year ago

Hello Sheila, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we have helped improve your quality of life. Your willingness to recommend us to others is appreciated. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Previously had system installed for my wife , did not have any problems, therefore it gives me confidence in installing same system for myself. Talking to you agent on the phone, guided me through the system thoroughly, and assured me that as i am not yet on a digital land line system your new system will cover this when it eventually happens”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. We can confirm that our service is prepared for the switch to digital phonelines and customers will remain connected. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“We felt it was a very good service from the start of the conversation on the phone to delivery”

Helpful Report

Posted 1 year ago

Hello Keith, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available the provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Excellent in every way”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Understanding of my what was needed”

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Posted 1 year ago

“I paid for a pendant for my father at a cost of £300 for the year after he had had a stroke. After the initial year I paid for a second year in March 23. Following my mother’s death in May my father moved to a sheltered accommodation where they had their own service. As he no longer required this service I requested some sort of refund for the remaining 9 months. This was refused by the company, even though all the equipment is in perfect working order and could be returned as it came. it seems quite mean spirited to me not to offer something, given the circumstances.”

Helpful Report

Posted 1 year ago

“Spoken to Harry who was extremely knowledgable, polite and very helpful.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that Harry was able to assist you and will be sure to pass on your comments to the relevant department. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Good: response time is quick both by Customer Services and when the alatm is activated, which has happeneed occasionally by mistake ot for testing. Bad: theyl have a policy of charging the renewal over a month in advance of the start of the period. This prevents me from paying by direct debit, as I know no other service which takes money so much in advance.”

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Posted 1 year ago

“Brilliant product and service. I would highly recommend to anyone who has an elderly relative or someone who is vulnerable. They stayed on the line until we arrived and also called after to check if they could help in any other way.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that you would recommend it to others. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“My mum is high risk of falls. So for peace of mind we got the lifeconnect24 falls alarm pendant installed so my mum could keep her independence. Everything was easy to complete and set up. All the call handlers are very kind and helpful. Would definitely recommend. Thankyou!!”

Helpful Report

Posted 1 year ago

Hello Kasey, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that we are supporting your mum's independence and peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Hamza was very helpful in dealing with my enquiry in regards to my mother.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that Hamza was able to assist you and will be sure to pass on your comments to the relevant department. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“My mother has been with Lifeline for many years and it has given her and me peace of mind knowing they are always there. I have renewed our subscription today with Hamza who was polite, friendly and very helpful.”

Helpful Report

Posted 1 year ago

Hello Joan, Thank you for taking the time to leave a review. We are pleased to hear that you have remained satisfied with the service over the years and that we are continuing to provide you and your mother with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Easy to order and arrived next. Setting up was also easy and ready to use in an hour.”

Helpful Report

Posted 1 year ago

“Fabulous, easy to install, great peace of mind”

Helpful Report

Posted 1 year ago

Hello James, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“I received my watch lifeline promptly after placing my order . Thank goodness I haven’t had to activate it , but feel confident that should I require help It will be provided more or less immediately”

Helpful Report

Posted 1 year ago

Hello Shelagh, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Very pleased with the product, speed of delivery and customer service”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide peace of mind when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Excellent quality product and reasonably priced. Providing peace of mind for the family and especially for my Dad. Easy to set up and knowledgeable helpful staff at the end of the line.”

Helpful Report

Posted 1 year ago

Hello David, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Thank you Harry for helping me choose the correct personal alarm for my mum in law. It’s reassuring to speak with someone who knows what’s available and how it works. Good to know that there is backup service available, if it’s required. Thank you”

Helpful Report

Posted 1 year ago

Hello Ciara, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Harry was able to assist you. We will pass on your comments to the relevant department. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Very helpful in nearly all respects. Only minor issue was that did not get a dispatch email or tracking number for Royal Mail so took a few phone calls to resolve that and receive the product. Settling up was easy and everything else was very good.”

Helpful Report

Posted 1 year ago

Hello Jeremy, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and apologise for any inconvenience regarding the dispatch and tracking. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,876 reviews