LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use very kind and knowledgeable staff all round”

Helpful Report

Posted 1 year ago

Hello Julia, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Your Sales representative was very helpful and understanding and explained the options very clearly.”

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Posted 1 year ago

Hello Ruth, Thank you for taking the time to leave a review. We are pleased to hear that you had a positive experience when speaking to us. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Thanks to Joss i am happy with my purchase”

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Posted 1 year ago

Hello Michael, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Joss could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“I was pleased to speak to Jos about an alarm to help me in my home he was so helpfull .”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for taking the time to leave a review. We are pleased to hear that Jos could assist you and that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“The service over the phone is fantastic but the online and in-box instructions are over simplified and lack important details like how to pair a pendant to the base station and how to setup the WiFi backup connection. Had to call the helpline to complete the setup.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and will take your comments onboard regarding the instructions provided. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Received the next day, set up was simple and the Customer Service is Excellent”

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Posted 1 year ago

Hello Jean, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“First class customer service!!! What a refreshing change for a telephone call to be answered quickly, by a "real person" who was knowledgeable, understanding, reassuring and very patient. "Jos" helped me to choose the right support, and nothing was too much trouble. Definitely recommend!!!”

Helpful Report

Posted 1 year ago

Hello Pamela, Thank you for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that Jos could assist you. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Was good but want to know if you install a safty box outside my front door”

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Posted 1 year ago

“Prompt and very good service.”

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Posted 1 year ago

Hello Malcolm, Thank you for taking the time to leave a review. We're pleased to hear that you're satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Not had to use in real life yte, thankfully! But during set up and the four tests you have to do, the response time was very fast and everyone on the other end spoke clearly and the unit was loud enough. I feel much more at ease now that I know Mum has this support.”

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Posted 1 year ago

Hello Rachel, Thank you for taking the time to leave a review. We are pleased to hear that you're satisfied with the service and that you feel more at ease. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Very pleased”

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Posted 1 year ago

Hello Joanne, Thank you for taking the time to leave a review. We're pleased to hear that you're happy with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Yes excellent thanks”

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Posted 1 year ago

Hello Rosemary, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Will give me peace of mind looking after my 103 year old mother”

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Posted 1 year ago

Hello Linda, Thank you for taking the time to leave a review. We are pleased that our service is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“I am disgusted with this company, I have had a alarm that has only partially worked, so thinking I was safe with a falling alarm I was left at risk, when I sent it back and asked for a refund I was told no. they state that the monitoring of the alarm is only half the service but are can you monitor something that is not working? then the other part you say is the rental but again I ask you is it fair to expect someone to pay for something that did not work most of the time. Also they have no governing body because they are private. I cannot ask the question about a refund as you have said I will not get one”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. We are sorry to hear that you are dissatisfied with your experience of the Service and can confirm that several private messages have been sent to you in the hopes of resolving your concerns amicably. Of course, I can also confirm that all of your comments with be shared with the appropriate department for further review. Best wishes, Ash

Posted 1 year ago

“When enquiring about a life line for my father the gentleman I spoke to - Jos, was very helpful and informative. He gave me all the information I needed to make an informed decision without being pushy. The service has been smoth and fast and stress free.”

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Posted 1 year ago

Hello Christine, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“I find the wrist strap very difficult to get on in the morning as I have arthritic fingers. An expanding bracelet would be so much better for the many people with this same problem that cant be that difficult to resolve. - Vincent M Demarest”

Helpful Report

Posted 1 year ago

Hello Vincent, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you are experiencing difficulty with the wrist-strap that we have supplied you and would like to assure you that your feedback will be raised the appropriate department for further review. Furthermore, I have arranged for a member of our Customer Contact Centre to get in touch to see if anything can be done to remedy this issue in the here and now. Best wishes, Ash

Posted 1 year ago

“I have only just filled in the form it's early days to give a review. The gentleman who sold it to me was understandably charming and helpful!”

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Posted 1 year ago

“All good so far. A bit tricky to install due to the way my mother’s broadband is set up but customer service helped us get round it. My mother feels happy that she has fall detection. Hopefully she won’t need it.”

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Posted 1 year ago

Hello Susan, Thank you for taking the time to leave a review. We are pleased to hear that we could assist you with setting up your mother's alarm and that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Excellent, quick service”

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Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“After some confusion on being given so many different prices for the same thing, I received excellent help from a very frendly and patient gentleman called Harry and I signed up for the year. I accidently set the alarm off one evening and was contacted immediately by a very nice lady accepting my apologies for my false alarm.”

Helpful Report

Posted 1 year ago

Hello Dorothy, Thank you for taking the time to leave a review. We are pleased that Harry was able to assist you and that you feel reassured to have your alarm. Rest assured that our team are always available to provide support, and that we are always glad to hear you're okay if there's a false alarm. Kind regards, LifeConnect24

Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,931 reviews