“Not had to use in real life yte, thankfully! But during set up and the four tests you have to do, the response time was very fast and everyone on the other end spoke clearly and the unit was loud enough. I feel much more at ease now that I know Mum has this support.”
Hello Rachel,
Thank you for taking the time to leave a review. We are pleased to hear that you're satisfied with the service and that you feel more at ease.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Joanne,
Thank you for taking the time to leave a review. We're pleased to hear that you're happy with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Rosemary,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Linda,
Thank you for taking the time to leave a review. We are pleased that our service is providing you with peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“I am disgusted with this company, I have had a alarm that has only partially worked, so thinking I was safe with a falling alarm I was left at risk, when I sent it back and asked for a refund I was told no. they state that the monitoring of the alarm is only half the service but are can you monitor something that is not working? then the other part you say is the rental but again I ask you is it fair to expect someone to pay for something that did not work most of the time. Also they have no governing body because they are private. I cannot ask the question about a refund as you have said I will not get one”
Hello,
Thank you for your review and for taking the time to leave your feedback on the Service.
We are sorry to hear that you are dissatisfied with your experience of the Service and can confirm that several private messages have been sent to you in the hopes of resolving your concerns amicably.
Of course, I can also confirm that all of your comments with be shared with the appropriate department for further review.
Best wishes,
Ash
“When enquiring about a life line for my father the gentleman I spoke to - Jos, was very helpful and informative. He gave me all the information I needed to make an informed decision without being pushy. The service has been smoth and fast and stress free.”
Hello Christine,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“I find the wrist strap very difficult to get on in the morning as I have arthritic fingers. An expanding bracelet would be so much better for the many people with this same problem that cant be that difficult to resolve. - Vincent M Demarest”
Hello Vincent,
Thank you for your review today and for taking the time to leave your feedback on the Service.
I am sorry to hear that you are experiencing difficulty with the wrist-strap that we have supplied you and would like to assure you that your feedback will be raised the appropriate department for further review.
Furthermore, I have arranged for a member of our Customer Contact Centre to get in touch to see if anything can be done to remedy this issue in the here and now.
Best wishes,
Ash
“All good so far. A bit tricky to install due to the way my mother’s broadband is set up but customer service helped us get round it. My mother feels happy that she has fall detection. Hopefully she won’t need it.”
Hello Susan,
Thank you for taking the time to leave a review. We are pleased to hear that we could assist you with setting up your mother's alarm and that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“After some confusion on being given so many different prices for the same thing, I received excellent help from a very frendly and patient gentleman called Harry and I signed up for the year. I accidently set the alarm off one evening and was contacted immediately by a very nice lady accepting my apologies for my false alarm.”
Hello Dorothy,
Thank you for taking the time to leave a review. We are pleased that Harry was able to assist you and that you feel reassured to have your alarm.
Rest assured that our team are always available to provide support, and that we are always glad to hear you're okay if there's a false alarm.
Kind regards,
LifeConnect24
Hello Jill,
Thanks for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“A great asset to know my wife can contact someone if I’m not here, was very easy to set the unit up and with my wife pressing the button by accident in a very short time we could talk to someone.”
Hello Ronald,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“After confusion caused with being quoted so many prices for the same programme, I was was eventually dealt with by Harry who was extremely helpful, patient and friendly and I have accepted the price he gave and I am now installed and registered with you for the next year. I also found the team very helpful with my test calls”
Thank you for taking the time to leave a review. We are sorry that there was some confusion around pricing, but are pleased to hear that Harry was able to assist you and that you are happy with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Bernard,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is giving you peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Terrible customer service. My unit was flashing and was told to change the battery. It’s wired in, I’m disabled not an electrician. They sent me a new unit, that also had a flat battery and was talked through how to reset it, which cut off my phone line snd unit didn’t work due to the flat battery . Finally got a female customer service operator who sent me another unit, plugged in and worked straight away. This was a careline box, not a lifeline box. I feel they were trying to get rid of old untested stock? Very poor service. Apart from that I was charged £50 more than the advertised price this year. Guess who won’t be renewing nrxt tear? Help line operators can’t be faulted, but customer service need some training, except for excellent female operators. Males seem to have no interest which can be heard in their voices, that is when you can even hear them, both male operators said it was a bad line but the female lines were 100% . Most odd. I will look elsewhere for my help next year, I would now except I read the refund process is “difficult” which I read as non existant”
Hello Angela,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Made an initial contact by telephone to arrange a contract and got the most dreary, unintelligible and uninterested individual. Decided if this was the frontline for the company what would the product and rest of the service be like. Shame as the product offering looked very good.”
“I spoke to a great member of the LifeConnect24 team on the phone this afternoon - Dana was her name. She talked me through the various options and I didn’t feel at all pushed to buy the most expensive product but did decide to do so anyway. She was friendly, reassuring and patient as well as being empathetic. Perfect service so far!”
Thank you for taking the time to leave a review. We are pleased to hear that Dana provided a positive experience and that you are satisfied with the service you have received.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
