“I have really appreciated the service over the past few years and hope to continue to do so. I am in my 90's and also deaf but all the staff who have answered me when pressing the sos button have been paitient and understanding even when accidentally pressing the button. I feel very safe especially as I have recently updated and received a new pendant. Thank you.”
“I had to change my Lifeline as I now only have a mobile phone. The new system was really easy to set up and although I am 89 and not very technically minded I was able to do it myself .when I tested it the person was very helpful too. The wristband is however much bulkier than the previous one and the strap more difficult to adjust.As I have a really tiny wrist I have had to cut the strap down quite a bit but it is comfortable to wear although I have noticed that it takes a long time to dry after a shower.”
“They have always been supportive. I telephoned to discuss the upgrade I had been offered. Harry talked me through the process and made it easy for me to make a decision to place an order. Once the replacement arrived the changeover was smooth and I appreciated the extra help from the support team.”
“I have only needed to call them once, but they responded very quickly and was able to call a neighbour to help me. It has given me confidence knowing that if I fall or need assistance I can call for help.”
“Staff were very helpful on the telephone when setting up the digital device for my mother. It all seems to work very well. Thank you for your patience”
