“Unfortunately our initial experience with the system is not positive. The lifeline system was incorrectly setup and linked to the wrong customer records, this was picked up and amended in the testing phase.
The following day the pendant was pressed in an emergency situation but there was no response from Lifeline and no family members were contacted, it found that the system had reverted to to the incorrect customer. The client fortunately managed to crawl to phone a family member and an ambulance was called and she was taken into hospital.
Lifeline have assured us all records have been amended and on testing the box it does now appear to be working as it should.”
Hello Susanne,
Thank you for your review and for taking the time to share your thoughts on the Service thus far.
Please rest assured that your feedback has been raised with the relevant department for further review.
If anything else can be done to assist you in this matter, please do not hesitate to reach out to us so that we can resolve any future concerns as quickly as possible.
Best wishes,
Ash
Hello Muriel,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that you have had a positive experience with us.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Mr. Cowell
Thank you for your review and for sharing your thoughts on the Service as you experienced it.
I regret to hear that you were unhappy with the Service offered during your time with us and would like to assure you that a full report detailing your concerns has been shared with the appropriate department for further review.
If anything further can be done to assist you with the closure of the account, please do not hesitate to contact us at 0800 999 0400.
Best wishes,
Ash
Hi Robert,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Linda,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Karen,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“The fall alarm and service itself is excellent but be aware that if you pay for a year upfront and no longer need the equipment you do not get any kind of rebate for the months unused.
My father went into a care home in December and despite me having paid for a year in August there was no refund.
Not only that but today, having not yet returned the equipment, I received a demand for £210 for ‘lost equipment’.
I called to complain that perhaps a reminder to return the equipment would be more in keeping with the ‘care’ ethos. A disappointing and upsetting end to our relationship and unfortunately would mean I would not recommend to friends and family.”
Hello Michelle,
Thank you for your comments on the Service and for sharing your experience for the benefit of others.
I do regret to hear that you are unhappy with some elements of our cancellation policy and can confirm that I have shared your concerns with the appropriate department for further review.
In the instance that any additional assistance is required, please do feel free to contact us at 0800 999 0400 so that we may do our best to comply.
Best wishes,
Ash
“I am very pleased with this service the assurance it gives me is just great
I found out this just a few nights ago when I had to in the middle go to the toilet,
on leaping back to bed I must have inadvertently trigger of my device
Just amazing l was pleased about that
However after wearing the necklace for some time I realised that I do not need
Wrist device as well,is it now possible to cancel and return it
Your very pleased customer
Arthur I Gardner”
Hello Arthur,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing the reassurance you were looking for.
You can contact our team at any time by calling on 0800 999 0400, and they will be happy to help you with your enquiries.
Kind regards,
LifeConnect24
“Fantastic service and easy to set up. My mum feels a lot safer now she has her personal alarm. Her family are happy knowing she is just the press of a button away from getting help if there is a problem. Its very reassuring.”
Hi Kevin,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Was recommended to this type of personal alarm system by a friend of my wife who works for the NHS adter my mum had a recent fall, and after speaking with James at Lifeline who was very helpful decided this was what she needed.
The set up was very easy and the 3 test calls were answered within 30 seconds which gave us peace of mind.
Hopefully she won't need to use it buy we know there's someone there if she does”
Hi Elaine,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that it's providing you with peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Lesley,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Jean,
Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and can only apologise that your alarm was delivered on a different day than expected.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“All the way through the set up your folk were on immediate relpy as to how to deal with a few local quirks. Unfortunately I did drop our handset which set of a very prompt check on our welfare--- luckily ok but very impressive service.”
Hi Ian,
Thanks for taking the time to leave a review. We're pleased to hear that you are satisfied with the service and that our staff could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
HI Kirsten,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Adrian,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“So far I am pleased with it.
My mother is still in hospital, so we are not using it yet. But have done a test and we are pleased. I could have got the same deal for £50 cheaper on line for the same deal. But I was given a £15 M&S voucher, so not too bad really.”
Hi Kelvin,
Thanks for taking the time to leave a review. We're pleased to hear that you are happy with the service and will be sure to look into your comments regarding the online form.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Ruby,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Purchased one of these after being recommended spoke with James at Lifeline who answered all my questions and concerns to my satisfaction.
Unit arrived the following day plugged in and set up in around 20 minutes total that included initial set up call then 2 test calls I must admit even though we knew they were test calls the time it took the contact team to respond was excellent.
Obviously this is for peace of mind for us when none of us are with our mother hopefully she won't need to use it but we know she's got 24/7 help if required”
Hi Neil,
Thanks for taking the time to leave a review. We're pleased to hear that you are satisfied with the service, and that James was able to assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
