“I would like to extend my sincere appreciation to volteyes.com for their prompt and effective assistance when I needed it most. What stood out immediately was the team’s speed, expertise, and genuine concern for my situation.
When unforeseen challenges arose, their staff intervened quickly, offering clear solutions that alleviated my concerns. They guided me through each stage of the process with concise, practical explanations, consistently demonstrating professionalism and skill. This approach transformed what could have been a difficult experience into a manageable one.
Their remarkable dedication to understanding my needs and providing steady support instilled confidence in their work. As a result, the issue was resolved smoothly, leaving me with lasting reassurance and peace of mind.”
“Very good service when my father fell over. Please pay monthly as I paid a year upfront only used for 2 month's before my father passed away and was not offered any refund at all.”
“Received a new watch type fall alarm. The new strap is impossible for my 93 year old Mother to use as it is so difficult to clip and un-clip. Do you not do the normal watch strap???”
“Have used this service for 6 years, but would not pay £55 for a new digital system..So, they have provided and updated free of charge..I pay an annual fee and if it is their decision to update, they carry the cost, not the customer”
“The first day my wrist alarm it went off 3 times ie false alarm so since then i carry it around the house as i am afraid of the alarm going off again.I place the alarm close to were i sit it worrys me how long i can keep this prceeder up.”
“I am not happy I can't hear when you call back if I am out of the room the monitor is in, so I will still have to carry my mobile phone with me so you don't disturb my key holders if there is no need.
I was told by my friend who has one that she can hear hers up in her bedroom so she must have a better one than what I picked, I will see how it goes this year as I have paid for the year but might think of changing to what my friend has next year.
I would think a lot of your customers are hard of hearing so the volume should be better than what it is”
“Got the address wrong and sent the equipment to the wrong address. This meant 1 she didn’t get the equipment and 2 the address was wrong should there be an emergency.
They were very good about sending another out but it wasn’t in the promised timescale”
“Issues when the alarm was first set up had to phone 4 times before someone rang me back to sort it. Not good if something happens if you can't solve issues till the day after and then only after I kept calling.”
“On behalf of my very elderly friend, I feel aggrieved that, despite being told she would pay £135 annually, her second year with you is being charged at £179:88. This should have been made much clearer at the initial purchase.”
“Hello, as you may know I have been experiencing
A problem since yesterday with my new replacement lifeline unit
and I am currently unable to use it ‘ due
To the fact that there is a connection
Problem , the message the alarm rings
And it tells me to wait for response this is the problem but that’s as far as it gets there is
No further response from you
I have spoken this morning
To Carley, she was very helpful? and explained
To her what happened and she promised to
That I would be contacted by and engineer
If you speak with her please to try and get
This sorted quickly I would appreciate it
Regards. Brian Waters.”
“My details were wrongly transposed, by you, and/or submitted (by me), and getting a copy was difficult. Eventually I got a copy and have now advised you of the wrongs, which were making the device invalid. I await a further corrected copy which promised by you 5 days ago, to see if the device is now finally active .
All new customers need to check their details automatically, and you should get this changed. If I hadn't I would have sat in ignorance of it's uselessness and when lying on the floor dying, briefly wondered why nobody was coming to my trscue.
Makr this automatic improvement v soon.”
“you were meant to send paper work for the details of emergency numbers, yodate this hasn't arrived and therefore I have not been able to use the equipment, which also arrived a day late. So far disappointed.”
Hello Shirley,
Thank you for your review and for taking the time to leave your feedback on the Service.
I am sorry to hear that you are yet to receive your New Customer Form at the time of writing. To remedy this, I have arranged for one to be sent to you both digitally and through the post, to ensure that it is received.
I can also assure you that a report detailing your feedback has been shared with the relevant department for further review.
Best wishes,
Ash
Hello Kenneth,
Thank you for your review and for sharing your feedback on the equipment.
I am sorry to hear that you have been having trouble with the GPS Alarm. I will be sure to share your feedback with the relevant department for further review.
Best wishes,
Ash
Hello Janet,
Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and that it's providing peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
