LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,876 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“having placed an order, it arrived promptly the following day. Having connected it up, and doing the test runs a few times on different phones etc, the person who answered the phone was clear and polite and knew all the information that we had provided, address etc”

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Posted 2 years ago

“Very prompt and easy to use”

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Posted 2 years ago

Dear Daphne, Thank you for your comments today and for taking the time to leave your feedback on the Service today. I am glad to hear that you have had such a positive experience with the Personal Alarm Service. I will be sure to share your words with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“A heartless, money grabbing service that has shown no respect to me at all. Constant harassment from them demanding £50 for a pendent that has nothing to do with me. My mother passed away at home and was taken to the morgue and later had a direct funeral. I had no access to the pendent at all and assume it was on my mothers body at the morgue. I have explained this several times to these uncaring, disrespectful people at life connect yet they are still harassing me. Obviously I'll now share my thoughts about them on social media platforms so show how little they care. On the couple of occasions that my mother called them needing assistance whilst she was alive she found life connect to be extremely rude, unhelpful and arrogant, this is currently my experience with them too.”

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Posted 2 years ago

Dear David, Thank you for taking the time to leave your feedback regarding the Service today. We are sorry to hear that you have been upset by your experience with the Service. I can confirm that we have gotten in touch privately to resolve the issue. Kind Regards, Fiora

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Dear Sylvia, Thank you for your review and for taking the time to leave your feedback on the Service. We are delighted to hear that you have had such a positive experience with the Alarm thus far. I have shared your comments with the appropriate departments. I hope you enjoy the rest of your day. Kind regards, Ash

Posted 2 years ago

“Reassuring to know help is at hand easily”

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Posted 2 years ago

“Be very careful. My mother took the annual payment option on the basis that she would probably only need a fall alarm for a year or less (so just pay for year). We now find that the payment is recurring and not easy to stop... No contact to ask if you want to continue the service, they just take the money! Then your told that the equipment is just rented (that wasn't made clear at the start either). This is not for any pensioner trying to get buy on just a state pension.”

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Posted 2 years ago

Dear Steve, Thank you for taking the time to leave the feedback regarding the service. However we are sorry to hear that your expectations have not been matched by your experience. However I can confirm that a member of our staff has been in touch to discuss the issue and that it has been amicably resolved. Kind Regards, Warren.

Posted 2 years ago

“Quick delivery, easy to set up and easy to use.”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave your feedback on the Service today. We are very happy to hear that you have had such a positive experience with the LifeConnect24 thus far. Our Team works incredibly hard to provide the best Service that we can and they will be delighted to hear that their efforts have paid off. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“Cannot complete this feedback as keeps throwing me out if you want to contact me to discuss very poor rating 07909694369 J Murphy”

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Posted 2 years ago

Dear June, Thank you for your comments today and for taking the time to leave your feedback on this matter. I am sorry to hear that you have had a negative initial experience with the Alarm. However, I can confirm that a member of our Customer Service Team has been in touch to discuss the issue, which is now resolved. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“Excellent service throughout whole process from talking through which device to ordering to help with set up and follow up phone call. Very impressed.”

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Posted 2 years ago

“Very good service.Light weight band ,not aware of it . Would certainly recommend .”

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Posted 2 years ago

“Very pleased to have a lifeline support. Peace of mind reigns, thankfully. What I would say is that one must assume that lifeline targets mostly the elderly, although it's accepted that some younger customers must need this support. However the setup was not straightforward for the likes of me and I was disappointed to think that had I not had the support of my daughter and her partner I would have struggled to install this product satisfactorily. That's why I haven't given 5stars.”

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Posted 2 years ago

“DO NOT PAY ANNUALLY BY DIRECT DEBIT - 1. Equipment clearly not fit for purpose. Falls detector didn’t go off after a fall where my mother broke her ankle and leg in four places even when she pressed the button repeatedly!! but it is giving false alarms several times a week, all hours of day and night including when wearer is sleeping and the alarm is left on bedside cabinet. 2. Be aware that the prices do increase annually without any pre warning or notification of what the new prices are. It doesn’t mention this on the website when you order. The terms and conditions are not available on the website. I politely asked if a goodwill refund amount could be offered due to the stress my mum suffered - request bluntly refused. I have also read that others who have lost a relative a month after setting up an annual direct debit do not get a refund. Abrasive and unhelpful online chat staff. My Advice - use a different company avoid this one - I wouldn't give them one star but had to to leave a review!!!”

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Posted 2 years ago

“Not connected yet...to be honest not sure if its going to be of any use”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave your feedback regarding the Service today. I am sorry to hear that you have not yet found cause to install the Alarm. I have arranged for a member of our Team to get into touch with you to discuss the Service and to hopefully assist with the setting up of the Alarm and the Service which you have been provided. Kind Regards, Cordelia

Posted 2 years ago

“I was recommended by a friend to approach you and must admit I have been impressed by the service given so far. I now feel much safer(as I live alone ) and my family are delighted that I have taken this action.”

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Posted 2 years ago

Good Morning, Thank you for making the time to provide your feedback on the Lifeconnect24 Personal Alarm Service Today. We are delighted to hear that you have had such a positive experience with the Service thus far and that it has been to provide your family with peace of mind at this time. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“Promt delivery, easy to set up. Gives peace of mind to me and my perants. Very helpful staff. Wrist strap a bit flimsy, don't think will last too long, will have to upgrade strap.”

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Posted 2 years ago

“Very clear”

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Posted 2 years ago

“Alarm box arrived next day. I fitted it in a few mins later . Very easy to use . Go on you know you want one , so get one”

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Posted 2 years ago

“Box turned up but was faulty company delivered a new one next day good service and easy to set up”

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Posted 2 years ago

“Equipment clearly not fit for purpose. Falls detector didn’t go off after a fall but is giving false alarms several times a week, all hours of day and night including when wearer is sleeping in a chair not moving. Abrasive and unhelpful billing staff.”

Helpful Report

Posted 2 years ago

Dear Nick, Thank you for taking the time to leave your feedback today. I am sorry to hear that you have had a negative experience with our Personal Alarm Service. We have been trying to get in touch to discuss the account and come to a resolution but have been unable to reach you at this time. As such, if you would like to discuss the matter in greater detail, please feel free to get in touch with us. You can do so by either dialling 0800 999 0400 or by emailing info@lifeconnect24.co.uk. Kind Regards, Cordelia

Posted 2 years ago

“Alarm machine arrived quickly. Easy to set up and now feel more confident when I am alone.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,876 reviews