“Firstly recieved pendant not the wristband, so had to wait for replacement. When setting up the wristband was not active. Had to call and get resolved. When testing could hear lots of background chatter. Hopefully when needed the product works okay”
Dear Ellen,
We would like to express our gratitude for you having taken the time to leave your feedback regarding the Service. We welcome feedback of any nature, as it is an imperative component in improving our Service in future.
However, we are regretful to hear that you have been unhappy with the experience you have had thus far. I would like to assure you that your feedback has been raised with the appropriate departments.
Kind Regards,
Ash
“Been with this company for years, now they have changed their name and got bigger they don't care at all when things go wrong and your family love ones life is on the line,
still waiting 6 days for someone to call me back after my Mum was left laying on the kitchen floor ,this happened at 1.30 am in the morning, the call handler called my phone at 5am and left voicemail while talking to someone else called peter so thought they had called the wrong number and of course I wasn't going to call my Mother at 5am incase she was in bed as the message left on my phone was for a man,
AS SOON AS OUR YEARLY PAYMENT IS UP WE ARE CHANGING TO SOMEONE WHO CARES.”
“Hi thank you for installing my Aunt's LifeConnect 24 it gives her and myself confidence knowing there is help available if needed.
kind regards
Steve Neal”
“I arranged for my mum to have a Life Connect24 alarm and by the very next day the unit was delivered. Set up was easy albeit I did have to call the Customer Care team who sorted out my issue easily. All very polite and extremely helpful. Thank you”
“Once up and running I found it very sensitive and set it off two days running in error! The original alarm had to be replaced as after the two tests I was left with a flashing red light and no other lights. I thought, do I wait a month to see whether this is correct, or do I ring the helpline? Luckily I rang the helpline and was told that I had a faulty alarm, and it was replaced next day. It would have been helpful if the original literature had shown clearly which lights should be illuminated. I now feel more reassured.”
“Just started with Lifeline24 and already I've pressed the button by mistake. This was delt with by your service personnel quickly and with understanding.”
“Still working on setup,hope to be there soon. Got key safe for later. Fall down apparently included in appliance provided. Sorry card been compromised I have contacted bank. I now have to wait few days to get this sorted. Have contacted bank finalise to when I can.”
“The most competitive provider I could find. Delivery of the alarm was the following day, set-up relatively painless and response quick during testing process.”
Dear Karin,
Thank you for taking the time to leave your feedback today.
I am sorry to hear that the item is yet to be received as expected. I have checked the tracking number provided to me by our Dispatch Department and there has been a delay on the side of our courier. Allow me to offer our apologies for any inconvenience caused by this.
Kind Regards,
Ash
Good Morning,
Thank you for taking the time to leave your feedback regarding this matter.
We apologise for any confusion that has been caused but I can confirm that we are a nationwide company and do cover the Shepway area. However, I have raised your feedback with the appropriate departments.
Kind Regards,
Cordelia
