LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a replacement for faulty one but dealt with very efficiently.”

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Posted 2 years ago

“Very helpful in the sales team and, following setup, very nice when testing the unit as well as the wristband. Thanks”

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Posted 2 years ago

“Arrived next day ,easy to set up”

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Posted 2 years ago

“Excellent service, reliable and very good staff.”

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Posted 2 years ago

“Once up and running I found it very sensitive and set it off two days running in error! The original alarm had to be replaced as after the two tests I was left with a flashing red light and no other lights. I thought, do I wait a month to see whether this is correct, or do I ring the helpline? Luckily I rang the helpline and was told that I had a faulty alarm, and it was replaced next day. It would have been helpful if the original literature had shown clearly which lights should be illuminated. I now feel more reassured.”

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Posted 2 years ago

“Just started with Lifeline24 and already I've pressed the button by mistake. This was delt with by your service personnel quickly and with understanding.”

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Posted 2 years ago

“Still working on setup,hope to be there soon. Got key safe for later. Fall down apparently included in appliance provided. Sorry card been compromised I have contacted bank. I now have to wait few days to get this sorted. Have contacted bank finalise to when I can.”

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Posted 2 years ago

“The most competitive provider I could find. Delivery of the alarm was the following day, set-up relatively painless and response quick during testing process.”

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Posted 2 years ago

“Prompt delivery and very helpful over the phone.”

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Posted 2 years ago

Dear Karin, Thank you for taking the time to leave your feedback today. I am sorry to hear that the item is yet to be received as expected. I have checked the tracking number provided to me by our Dispatch Department and there has been a delay on the side of our courier. Allow me to offer our apologies for any inconvenience caused by this. Kind Regards, Ash

Posted 2 years ago

“This isn't Shepway Lifeline!! So misleading to have that on your internet search , misleading and dishonest”

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Posted 2 years ago

Good Morning, Thank you for taking the time to leave your feedback regarding this matter. We apologise for any confusion that has been caused but I can confirm that we are a nationwide company and do cover the Shepway area. However, I have raised your feedback with the appropriate departments. Kind Regards, Cordelia

Posted 2 years ago

“Quick and easy to order arrived promptly. And set up so simple. Couldn't ask for more Excellent.”

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Posted 2 years ago

“Pleasant and helpful staff quite satisfied”

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Posted 2 years ago

“Well, I imagine you won’t be publishing this, but - I received no acknowledgment of receipt of the lengthy information form that has to be completed before activation can take place. So, I rang customer services and was told that the form had been received, but you shouldn’t lead (elderly) people to wait for a mail that they aren’t going to get. When I opened the box, whilst trying to set it up for my 91 year old aunt, the pendant was missing. The booklet in the box indicated it should have been there. I rang customer services again and was told that the box should contain either the watch or the pendant, not both, and that the instruction booklet was “a misprint.” This is confusing, misleading, and disappointing. Customer services said the pendant would be delivered the next day, which it wasn’t. When it does, the onus is on me to return the watch. I’m about £80 into this so far, and if the pendant doesn’t turn up soon, or if the instruction booklet turns out to contain other “misprints” I’ll be cutting my losses pretty quickly.”

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Posted 2 years ago

Dear Carl, Thank you for your email today and for leaving your feedback on the Personal Alarm Service. I am sorry to hear that your expectations for the Service have not been matched by your experience thus far. I would like to assure you that a full log of your comments has been shared with the appropriate departments for further review. Regarding the Pendant that is yet to be received, I can confirm that this item should have been delivered by now and may have been lost in the post. As such, I have arranged for another to be sent and will raise the matter with our courier. Kind Regards, Cordelia

Posted 2 years ago

“Ver efficient and helpful!”

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Posted 2 years ago

“Quick to send replacement alarm box”

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Posted 2 years ago

“Only just got mine but I feel much happier now as I live on my own Linda”

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Posted 2 years ago

“Excellent service as the main unit was malfunctioning after a Internet disruption. They supplied a new unit next day.”

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Posted 2 years ago

“Great service while the person is alive but after a death when they should issue a promised refund they send it back to the deceased persons closed credit card, allegedly - really unhelpful & they couldn't care less. 2 months later & still no refund to a live account as promised. Use a different company - just dreadful”

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Posted 2 years ago

“Fast efficient service, very professional and helpful during setup. Fantastic value for good quality equipment. Easy to set up, with clear instructions. No fuss up and running in 10 minutes.”

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Posted 2 years ago

“Efficient, polite and excellent service”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews