“At first the two alarms that were sent wouldn't work properly am in the process of returning them. I was sent a digital one which connected in moments and is working very well. I also purchased a Key Safe which is going to be attached to at the front of my home”
“I originally spoke to Wayne who talked me through the whole system he was very clear and did not rush it ( so often the case)as a result I ordered your system.
After that I received the system the next day filled in the long form which I submitted on Saturday and am now up and running.”
“My GPS monitor, purchased in order to find me wherever I might need emergency assistance couldn't even locate me when I was inside my own living room 8 miles from city centre (so not the back of beyond!) Tried 2x gps alarm (type 1) and 1x model 2 ? None of them worked!. I should have tested it when I got it originally but I assumed that it would just "work" .?. Only to discover that I'd been labouring under the impression that I was covered when infact for 5 months I wasn't at all!) The system should surely have picked up that I had no cellular connection all that time! They were quick enough to let me know when I owed them money!”
Dear Jennifer,
Thank you for taking the time to leave your feedback on the Service. We solicit comments of any nature from our clients, as they are vital in furthering our cause of providing the highest quality of care possible.
However, I am saddened to hear that your Alarm System did not work as you expected. However, I would advise that we do recommended testing the Alarm once per month to ensure that the system is functional.
Kind Regards,
Cordelia
“Firstly recieved pendant not the wristband, so had to wait for replacement. When setting up the wristband was not active. Had to call and get resolved. When testing could hear lots of background chatter. Hopefully when needed the product works okay”
Dear Ellen,
We would like to express our gratitude for you having taken the time to leave your feedback regarding the Service. We welcome feedback of any nature, as it is an imperative component in improving our Service in future.
However, we are regretful to hear that you have been unhappy with the experience you have had thus far. I would like to assure you that your feedback has been raised with the appropriate departments.
Kind Regards,
Ash
“Been with this company for years, now they have changed their name and got bigger they don't care at all when things go wrong and your family love ones life is on the line,
still waiting 6 days for someone to call me back after my Mum was left laying on the kitchen floor ,this happened at 1.30 am in the morning, the call handler called my phone at 5am and left voicemail while talking to someone else called peter so thought they had called the wrong number and of course I wasn't going to call my Mother at 5am incase she was in bed as the message left on my phone was for a man,
AS SOON AS OUR YEARLY PAYMENT IS UP WE ARE CHANGING TO SOMEONE WHO CARES.”
“Hi thank you for installing my Aunt's LifeConnect 24 it gives her and myself confidence knowing there is help available if needed.
kind regards
Steve Neal”
“I arranged for my mum to have a Life Connect24 alarm and by the very next day the unit was delivered. Set up was easy albeit I did have to call the Customer Care team who sorted out my issue easily. All very polite and extremely helpful. Thank you”
“Once up and running I found it very sensitive and set it off two days running in error! The original alarm had to be replaced as after the two tests I was left with a flashing red light and no other lights. I thought, do I wait a month to see whether this is correct, or do I ring the helpline? Luckily I rang the helpline and was told that I had a faulty alarm, and it was replaced next day. It would have been helpful if the original literature had shown clearly which lights should be illuminated. I now feel more reassured.”
