“Mum of 94 years of age has had a lifeline 24 for a year now and has felt safer and the family are reassured knowing she has the alarm but recently the equipment has developed a fault which has been resolved very promptly and professionally by the team whom we would like to thank very much . We would definitely recommend Lifeline Connect24 and once again thank very much for their help and support.
I”
Dear Sandra,
Thank you for your review today and for sharing your experience with the Personal Alarm Service.
However, it is disheartening to hear that you have had a difficult time with the delivery of the equipment. I can confirm that we have now arranged a new delivery to be completed as quickly as possible and will raise your feedback with Royal Mail for further review.
Kind Regards,
Ash
“Mum feels safe and eases pressure from family! Bought it as she was getting worse with her health and pain. A point came when the alarm became a necessity and reasonably priced .Customer service professional and helpful. Reassuring for family”
“My mother in law (age 83) had 2 falls in the space of 1 month and we were getting increasingly worried about her. We mentioned Lifeline and she said she would consider it. I phoned LifeConnect24 and within 48 hours I received all I needed. Instructions were easy and we installed it as instructed. Easy, with someone on the end of the phone/unit to guide us. It was surprisingly easy and my mother-in-law admitted she now feels much happier. Thank you Lifeconnect24 for providing us all with peace of mind.”
“Brilliant, a real Lifesaver, came into use the morning after installation. 🙌☺️My wife had a fall due to osteoarthritis in her legs. My wife's legs gave way as she tried to move from her chair to the toilet. Thanks to the pendant, my wife could reach out using LifelineConnect24 by pressing the pendant on my wife's wrist. This immediately put my wife through to the LifeConnect24 office, and soon after, an ambulance and the fire brigade arrived at our home to lift my wife from where she had fallen with an inflatable cushion. I was working shift as an L3 FC lead (Temp) at the ICQA department in Amazon EMA1, and unfortunately, I was unreachable by mobile. Therefore, I am eternally grateful as I did not realise until I phoned my wife during my break four hours after my wife had fallen. By this time, my wife had been cleaned up and was recovering thanks to the excellent work of not only LifeConnect24 administrators but also the fabulous response teams sent by the ambulance and fire alarm services. 💪💓👍”
“Your link on Google headlines ‘Cornwall Council Lifeline’. You are nothing to do with the Council. I am happy so far with the lifeline but your advertising is deceptive and should not be allowed. I have reported this. It was not clear that one can have a pendant or watch. It shows both on all illustrations online and in your brochure.”
Dear Paula,
Thank you for your review today and for bringing this matter to our attention.
I can confirm that I have raised your feedback with the appropriate departments for further review.
Kind regards,
Ash
Dear Philip,
Thank you for your review and for putting your thoughts into words on the Service.
I am sorry to hear that you have been unhappy with the equipment thus far. I can confirm that, following recent contact between us, that more appropriate equipment has been sent to you, which should rectify the issue.
Kind Regards,
Cordelia
“Excellent price, easy to install and it works. Definitely provides reassurance to my family knowing that should I fall or be in trouble anytime, the system will do the necessary.
An ideal system for any older person living alone.”
Dear Barry,
Thank you for your review today and for taking the time to leave your feedback regarding the Service.
I have had a look at the account for you and can confirm that a new Alarm has been posted to you, which should arrive as quickly as is possible.
Kind Regards,
Ash
“At first the two alarms that were sent wouldn't work properly am in the process of returning them. I was sent a digital one which connected in moments and is working very well. I also purchased a Key Safe which is going to be attached to at the front of my home”
“I originally spoke to Wayne who talked me through the whole system he was very clear and did not rush it ( so often the case)as a result I ordered your system.
After that I received the system the next day filled in the long form which I submitted on Saturday and am now up and running.”
“My GPS monitor, purchased in order to find me wherever I might need emergency assistance couldn't even locate me when I was inside my own living room 8 miles from city centre (so not the back of beyond!) Tried 2x gps alarm (type 1) and 1x model 2 ? None of them worked!. I should have tested it when I got it originally but I assumed that it would just "work" .?. Only to discover that I'd been labouring under the impression that I was covered when infact for 5 months I wasn't at all!) The system should surely have picked up that I had no cellular connection all that time! They were quick enough to let me know when I owed them money!”
Dear Jennifer,
Thank you for taking the time to leave your feedback on the Service. We solicit comments of any nature from our clients, as they are vital in furthering our cause of providing the highest quality of care possible.
However, I am saddened to hear that your Alarm System did not work as you expected. However, I would advise that we do recommended testing the Alarm once per month to ensure that the system is functional.
Kind Regards,
Cordelia
