LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,877 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good help and service”

Helpful Report

Posted 2 years ago

“easy to install and use. Small and fits nicely in the corner of a room. Wrist band is comfortable to wear.”

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Posted 2 years ago

“Okay so far To feel safer as I live alone”

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Posted 2 years ago

“All seems very efficient.. I,ve only recently joined you and am very impressed. A weight off my mind .. Many thanks.. Roger Steel”

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Posted 2 years ago

“I am thankful for the rapid replacement of my equipment. The information I revived was very helpful.”

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Posted 2 years ago

“Our daughter knew Life Connect 24 and told us about you. She set it all up for us and we ar3 very pleased with it so far. The pack came very quickly and it was easy to set us. We were sent a watch but no pendant but upon a quick phone call, we now have the pendant and have returned the watch.”

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Posted 2 years ago

“very disappointed with the service I`ve paid £40 for someone to set the bloody thing up”

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Posted 2 years ago

Dear Elizabeth, Thank you for your review today and for taking the time to provide your feedback. I am sorry to hear that you have had a negative experience with the installation of the Alarm thus far. I have arranged for a member of our Customer Service Team to contact you to resolve the issue. Kind Regards, Ash

Posted 2 years ago

“Ion moving to Wiltshire I have travelled to a poor area of reception and the eq been sent did not work at all well. I decided to cancel my Lifeline payment after repeated poor or non communication when setting the new equipment to work. This being the case I.would appreciate reimbursement off my recent payment”

Helpful Report

Posted 2 years ago

Dear Stanley, Thank you for your email today. If you do decide you no longer require our service, you can cancel your account by calling our customer service team on 0800 999 0400. If you are on a monthly plan, we ask for one month’s notice in advance of a cancellation. If you are on an annual plan, we request one month’s notice before the end of the 12-month contract. Annual plan holders can also choose to transfer the service to another user instead of cancelling. Kind Regards, Ash

Posted 2 years ago

“Excellent service from understanding saff”

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Posted 2 years ago

“first alarmed not work with my Digital phone. Trying to set up replacement but no-one seems to know how to do this. I was told when offered a replacement that I had to telephone for instructions and I had to press abutton on my internet box (WPS?) but the installation team seem unaware if this requirement. So far Have not succeeded I installing it”

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Posted 2 years ago

Dear Margaret, Thank you for taking the time to leave your feedback on the Service. I can confirm that a member of our Customer Service Team has been in touch to resolve the issue. Kind Regards, Ash

Posted 2 years ago

“I have received very prompt service giving me confidence.”

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Posted 2 years ago

Dear Cynthia, I would like to thank you for your review today and for providing your thoughts on the matter. I am delighted to hear that you have had such a positive experience thus far and that the Service has been able to provide you with peace of mind. Our Team is dedicated to ensuring the best possible experience that we can and our Staff will be gratified to hear your comments. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“I had a problem with my previous LifeLine box. It told me that battery was low and had a red flashing light. After a couple of times trying to have the system re-set, I was told that I needed a new Box as the back-up battery had obviously failed. This was on the Friday. The new box with instructions on how to fit the various cables arrived first thing on the Monday. I was delighted to have it up and running perfectly so quickly and felt much more secure. Thankyou”

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Posted 2 years ago

“Price very comparable to other companies. Customer service excellent and very courteous. Delivery was on time. Did not get a confirmation that my application was processed but it was easy just to confirm by telephone before setting my alarm up. Alarm inconspicuous and sits in a corner of the room. Wrist band easy to wear.”

Helpful Report

Posted 2 years ago

“Absolutely disgraceful I revive a call from lifeline24 saying my Nan pushed her button 5 mins ago and haven’t heard anything so I rush around to hers to check everything is ok. All is fine so I go to the box to connect through to lifeline24 and give the all clear I’m connected straight through to the line and for about 3mins all I can hear is them all laughing having a joke amongst each other while I’m sat there saying hello repeatedly!!! So now take it into context what If that was your loved one on the floor begging for help and that’s happening is them joking and having a laugh in a office I don’t think they remember it’s others life’s they playing with be more professional be better this encounter has made me sick and worried about this service”

Helpful Report

Posted 2 years ago

Dear Adrian, Thank you for your review and for taking the time to leave your feedback regarding the Service. I am sorry to hear that your expectations for the Service have not been matched by your experience. I can confirm that I have raised your feedback with the appropriate departments for further review. Kind Regards, Cordelia

Posted 2 years ago

“Have cancelled my order and expect a refund. I am also waiting for a postal label via inbox, so that I can return the equipment.”

Helpful Report

Posted 2 years ago

Dear Miss. Boyd, Thank you for your feedback today and for taking the time to leave your thoughts on the Service. I am sorry to hear that you have been unhappy with the cancellation thus far. However, I can confirm that, as you are cancelling within 30 days of your initial order, that you will receive a refund of the Service Charge that you have paid. A free post label has also been emailed to you to assist with the return of the equipment. Kind Regards, Ash

Posted 2 years ago

“Very efficient service, good customer service experience, very helpful and polite, gave my mum and myself choices of different pendants.”

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Posted 2 years ago

“Do not take on the services of this company. They continue to charge me for a device that I have sent back as soon as my mother died. I am now being charged, for an item that was for my dying mother, a year after she has passed because they claim they never received it. I told them this, and they have not stopped calling, sending letters, and now taking money from my account. Utter disgrace - take your business elsewhere. Edit/ update: their private messages did nothing but repeat their assertions - it’s just them taking the discussion away from eyes that can see their shoddy service levels especially given the vulnerability of their target demographic”

Helpful Report

Posted 2 years ago

Dear Tommy, Thank you for your updated reply further detailing your thoughts on the matter. I am sorry to hear that you were unhappy with the discussion that we held over email. I will raise your feedback with the relevant departments for further review. Kind Regards, Fiora

Posted 2 years ago

“Pleased with the quick response but disappointed with the plastic pendant as my friends have a more attractive looking pendant and I was expecting the same one .”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review and for providing your feedback on the Service. I am sorry to hear that you do not like the aesthetics of the Pendant that you currently possess. To ameliorate this, I have arranged for a member of our Customer Service Team to contact you to discuss the different options we have. Kind Regards, Cordelia

Posted 2 years ago

“Having purchased this system 2 years ago and not needing to use it I was considering if necessary when yesterday I got a call that my 88 year old mother had fallen, not hurt thank fully but could not get up. I called as requested on arrival home, and Mum said the person she spoke to was very calm and reassuring - even shouting across the room. I rang today to update some information and the lady Penny was helpful and made the changes with no issue. So thankful to have this - now I truly do feel reassured that mum has help when I am out.”

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Posted 2 years ago

“I was surprised to find that the pendant does not find an outdoor connection even in some very 'connected' locations, such as Wisley Horticultural Gardens, mid Surrey, and by no means remote. This is very disappointing, as the reason I opted for the new 'Go' pendant was so as to remain connected when 'out and about'. Also, on trial emergency calls, the sound quality of the call handler's voice is often indistinct. The battery life is also disappointing, and it is often necessary to re-charge during the day, just when the pendant is needed. I wonder if this is very new technology, and not yet sufficiently tested. I would really like to know; please let me know (annbrumfit@yahoo.co.uk).”

Helpful Report

Posted 2 years ago

Dear Elizabeth, Thank you for your review today and for taking the time to leave your feedback regarding the Service. I am sorry to hear, however, that you have been experiencing technical issues with your device. I can confirm that a member of our Team has been in touch to arrange a resolution to the problem. Kind Regards, Cordelia

Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,877 reviews