“Well, I imagine you won’t be publishing this, but -
I received no acknowledgment of receipt of the lengthy information form that has to be completed before activation can take place. So, I rang customer services and was told that the form had been received, but you shouldn’t lead (elderly) people to wait for a mail that they aren’t going to get.
When I opened the box, whilst trying to set it up for my 91 year old aunt, the pendant was missing. The booklet in the box indicated it should have been there. I rang customer services again and was told that the box should contain either the watch or the pendant, not both, and that the instruction booklet was “a misprint.” This is confusing, misleading, and disappointing. Customer services said the pendant would be delivered the next day, which it wasn’t. When it does, the onus is on me to return the watch. I’m about £80 into this so far, and if the pendant doesn’t turn up soon, or if the instruction booklet turns out to contain other “misprints” I’ll be cutting my losses pretty quickly.”
Dear Carl,
Thank you for your email today and for leaving your feedback on the Personal Alarm Service.
I am sorry to hear that your expectations for the Service have not been matched by your experience thus far. I would like to assure you that a full log of your comments has been shared with the appropriate departments for further review.
Regarding the Pendant that is yet to be received, I can confirm that this item should have been delivered by now and may have been lost in the post. As such, I have arranged for another to be sent and will raise the matter with our courier.
Kind Regards,
Cordelia
“Great service while the person is alive but after a death when they should issue a promised refund they send it back to the deceased persons closed credit card, allegedly - really unhelpful & they couldn't care less. 2 months later & still no refund to a live account as promised. Use a different company - just dreadful”
“Fast efficient service, very professional and helpful during setup. Fantastic value for good quality equipment.
Easy to set up, with clear instructions. No fuss up and running in 10 minutes.”
“Amazingly fast delivery and good set up. My mother feels secure now and if she sets off the monitor accidentally, the person on the other end is reassuring and not at all judgemental!”
“Arrived quickly. Simple to set up went live with no problems. Happy to run all necessary tests. Bit disappointed on testing the falls watch,it didn’t appear to dial automatically if I moved with in 20 seconds, operator said it only dials if person stays still . So not sure how it’s going to pan out. As not being used yet by person.”
“Service excellent.
Clear vocal instructions.
Very quick to answer the button press upon set up.
Only small issue is the unit doesn’t seem to like going through multiple brick walls as we cannot get signal for the button around some of the out-buildings outside of the house, however on straight sight from the base unit the range is good.”
“I m very pleased and happy with my new unit thank yiu and when my daughter and son in law ser it up and did the tests we were very impressed with the Rapid Response from you . It certainly puts my mind at peace knowing I can get help
Thank yiu very much it's a fantastic set up and works wonderfully
Yours faithfully Rhona Morse”
