“Just started with Lifeline24 and already I've pressed the button by mistake. This was delt with by your service personnel quickly and with understanding.”
“Still working on setup,hope to be there soon. Got key safe for later. Fall down apparently included in appliance provided. Sorry card been compromised I have contacted bank. I now have to wait few days to get this sorted. Have contacted bank finalise to when I can.”
“The most competitive provider I could find. Delivery of the alarm was the following day, set-up relatively painless and response quick during testing process.”
Dear Karin,
Thank you for taking the time to leave your feedback today.
I am sorry to hear that the item is yet to be received as expected. I have checked the tracking number provided to me by our Dispatch Department and there has been a delay on the side of our courier. Allow me to offer our apologies for any inconvenience caused by this.
Kind Regards,
Ash
Good Morning,
Thank you for taking the time to leave your feedback regarding this matter.
We apologise for any confusion that has been caused but I can confirm that we are a nationwide company and do cover the Shepway area. However, I have raised your feedback with the appropriate departments.
Kind Regards,
Cordelia
“Well, I imagine you won’t be publishing this, but -
I received no acknowledgment of receipt of the lengthy information form that has to be completed before activation can take place. So, I rang customer services and was told that the form had been received, but you shouldn’t lead (elderly) people to wait for a mail that they aren’t going to get.
When I opened the box, whilst trying to set it up for my 91 year old aunt, the pendant was missing. The booklet in the box indicated it should have been there. I rang customer services again and was told that the box should contain either the watch or the pendant, not both, and that the instruction booklet was “a misprint.” This is confusing, misleading, and disappointing. Customer services said the pendant would be delivered the next day, which it wasn’t. When it does, the onus is on me to return the watch. I’m about £80 into this so far, and if the pendant doesn’t turn up soon, or if the instruction booklet turns out to contain other “misprints” I’ll be cutting my losses pretty quickly.”
Dear Carl,
Thank you for your email today and for leaving your feedback on the Personal Alarm Service.
I am sorry to hear that your expectations for the Service have not been matched by your experience thus far. I would like to assure you that a full log of your comments has been shared with the appropriate departments for further review.
Regarding the Pendant that is yet to be received, I can confirm that this item should have been delivered by now and may have been lost in the post. As such, I have arranged for another to be sent and will raise the matter with our courier.
Kind Regards,
Cordelia
“Great service while the person is alive but after a death when they should issue a promised refund they send it back to the deceased persons closed credit card, allegedly - really unhelpful & they couldn't care less. 2 months later & still no refund to a live account as promised. Use a different company - just dreadful”
“Fast efficient service, very professional and helpful during setup. Fantastic value for good quality equipment.
Easy to set up, with clear instructions. No fuss up and running in 10 minutes.”
“Amazingly fast delivery and good set up. My mother feels secure now and if she sets off the monitor accidentally, the person on the other end is reassuring and not at all judgemental!”
“Arrived quickly. Simple to set up went live with no problems. Happy to run all necessary tests. Bit disappointed on testing the falls watch,it didn’t appear to dial automatically if I moved with in 20 seconds, operator said it only dials if person stays still . So not sure how it’s going to pan out. As not being used yet by person.”
