LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,877 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alarm machine arrived quickly. Easy to set up and now feel more confident when I am alone.”

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Posted 2 years ago

“Quick response to problem, new equipment supplied quickly, thanks Ray Bartley”

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Posted 2 years ago

“All works well, mum very happy. Such peace of mind. Definitely recommend.”

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Posted 2 years ago

“Excellent customer service. Very easy to set up ready for use which gives me peace of mind should I have a fall.”

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Posted 2 years ago

“I unknowingly knocked the wrist alarm and was contacted by one of your staff. Thank you. Very reassuring to know you are there if needed. Thank you. The alarm is a recent replacement for a faulty old style one. I DO NOT LIKE the much bigger, bulky alarms as they are much easier to accidently activate. In 1 week I have done this twice!!!! Bring backk the old type please! they were still very easy to activate.”

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Posted 2 years ago

“great service it was so easy”

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Posted 2 years ago

“Box was ordered and the forms were completed with no problems. Delivery was the following day and set up very quickly and easy to do. No issues or concerns so far. All seems to be working well.”

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Posted 2 years ago

“My mom had a fall and due to the life connect 24 it was a very speedy call to the emergency services where called and to our selves.”

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Posted 2 years ago

“The lifeline has given me peace of mind after a previous fall.”

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Posted 2 years ago

“It has given me and my wife peace of mind. The staff were very helpful when we tested and tried the system, and upto now we have not needed to use the alarm.”

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Posted 2 years ago

“Purchased for my 90 year old father. Online ordering very straightforward and equipment delivered the following morning. Online set up really straightforward. Clear instructions enabled an easy set up of the unit. Dad did the unit and pendant tests himself and was impressed that the lady who took the call knew who he was! I can’t imagine there is a better lifeline service available. Peace of mind for all!”

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Posted 2 years ago

“Great service and support”

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Posted 2 years ago

“Brought for mother-in-law who had recently had a fall. Thankfully not needed to use it yet. Advice and help over the phone was extremely good and very fast delivery. Testing of the device was easy and useful”

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Posted 2 years ago

“So far I am pleased with my new wrist band alarm. The service from lifeline 24 has been very good and setting up was also good.”

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Posted 2 years ago

“Quick delivery, excellent help as to where to locate the router. and sorting out the settings. All OK now.”

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Posted 2 years ago

“Very easy installation, telephone set up went well.”

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Posted 2 years ago

“My brother and I paid annually for mums lifeline. Over the years it has been a comfort to know she was able to get in touch with someone if needed. We paid the bill at the end of October 22 and Mum sadly passed away in December 22. We called lifeline and they asked for the equipment to be returned, we asked about a refund as we had paid up until Oct.2023. NO refund! if we had paid by direct debit we would have just stopped it! Can’t fault lifeline on the service over the last few years but their end of life actions really sucks!!! Basically they have walked away with 10 months of our payment! Piece of advice - don’t pay annually !”

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Posted 2 years ago

Dear Kevin, We would like to express our gratitude that you have taken the time to leave your feedback on the Service. However, I am sorry to hear that you have been unhappy with the cancellation policy as it has been described to you. I would like to affirm that I have raised your feedback with the appropriate departments for further review. I have also sent you an additional message via email to try and resolve the matter. Kind Regards, Ash

Posted 2 years ago

“Have contracted the Fall Detector package and the service has been excellent. Very efficient staff and the setup was easy.”

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Posted 2 years ago

“Great customer service and quick delivery”

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Posted 2 years ago

“We upgraded to wireless as no main phone socket in the room where box was wanted. We rang customer service who dealt with it and promptly sent new package After that set up was easy. My father who is hard of hearing can hear them speaking as good volume . So far good experience”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,877 reviews