DO NOT PAY ANNUALLY BY DIRECT DEBIT - 1. Equipment clearly not fit for purpose. Falls detector didn’t go off after a fall where my mother broke her ankle and leg in four places even when she pressed the button repeatedly!! but it is giving false alarms several times a week, all hours of day and night including when wearer is sleeping and the alarm is left on bedside cabinet. 2. Be aware that the prices do increase annually without any pre warning or notification of what the new prices are. It doesn’t mention this on the website when you order. The terms and conditions are not available on the website. I politely asked if a goodwill refund amount could be offered due to the stress my mum suffered - request bluntly refused. I have also read that others who have lost a relative a month after setting up an annual direct debit do not get a refund. Abrasive and unhelpful online chat staff. My Advice - use a different company avoid this one - I wouldn't give them one star but had to to leave a review!!!