“Service excellent.
Clear vocal instructions.
Very quick to answer the button press upon set up.
Only small issue is the unit doesn’t seem to like going through multiple brick walls as we cannot get signal for the button around some of the out-buildings outside of the house, however on straight sight from the base unit the range is good.”
“I m very pleased and happy with my new unit thank yiu and when my daughter and son in law ser it up and did the tests we were very impressed with the Rapid Response from you . It certainly puts my mind at peace knowing I can get help
Thank yiu very much it's a fantastic set up and works wonderfully
Yours faithfully Rhona Morse”
“My husband has had an alarm for almost a year. It stopped working and Lifeconnect24 sent another 2 that also didn't work and we were unable to speak with the staff when pressing the lifeline! However they sent us a new model which apparently is 4g and this one is working but my husband is struggling to use this model as it doesn't make any sound like the previous one it just vibrates when you press the button. The design needs to be reviewed.”
Good Afternoon,
Thank you for taking the time to leave your feedback regarding the Service.
I am sorry to hear that you have been unhappy with the design of your GPS Alarm. I can confirm that I have raised your feedback with the manufacturer.
Kind Regards,
Cordelia
“Have returned equipment. Have had mixed messages from staff. Have communicated with staff. Have never had a response from my letter enclosed with package now reply from e mail.”
Dear Anne,
I would like to thank you for your feedback today and for using part of your day to provide feedback on the Alarm Service.
However, it is distressing to hear that you have had a negative experience with the cancellation of the account thus far.
I can confirm that the account is now closed and no further action is required on your part. Additionally, I would like to assure you that your feedback has been raised and reviewed by the appropriate departments.
Kind Regards,
Cordelia
“Our daughter knew Life Connect 24 and told us about you. She set it all up for us and we ar3 very pleased with it so far. The pack came very quickly and it was easy to set us. We were sent a watch but no pendant but upon a quick phone call, we now have the pendant and have returned the watch.”
Dear Elizabeth,
Thank you for your review today and for taking the time to provide your feedback.
I am sorry to hear that you have had a negative experience with the installation of the Alarm thus far. I have arranged for a member of our Customer Service Team to contact you to resolve the issue.
Kind Regards,
Ash
“Ion moving to Wiltshire I have travelled to a poor area of reception and the eq been sent did not work at all well. I decided to cancel my Lifeline payment after repeated poor or non communication when setting the new equipment to work. This being the case I.would appreciate reimbursement off my recent payment”
Dear Stanley,
Thank you for your email today.
If you do decide you no longer require our service, you can cancel your account by calling our customer service team on 0800 999 0400.
If you are on a monthly plan, we ask for one month’s notice in advance of a cancellation. If you are on an annual plan, we request one month’s notice before the end of the 12-month contract.
Annual plan holders can also choose to transfer the service to another user instead of cancelling.
Kind Regards,
Ash
“first alarmed not work with my Digital phone. Trying to set up replacement but no-one seems to know how to do this. I was told when offered a replacement that I had to telephone for instructions and I had to press abutton on my internet box (WPS?) but the installation team seem unaware if this requirement. So far Have not succeeded I installing it”
Dear Margaret,
Thank you for taking the time to leave your feedback on the Service.
I can confirm that a member of our Customer Service Team has been in touch to resolve the issue.
Kind Regards,
Ash
Dear Cynthia,
I would like to thank you for your review today and for providing your thoughts on the matter.
I am delighted to hear that you have had such a positive experience thus far and that the Service has been able to provide you with peace of mind. Our Team is dedicated to ensuring the best possible experience that we can and our Staff will be gratified to hear your comments.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
