“My husband has had an alarm for almost a year. It stopped working and Lifeconnect24 sent another 2 that also didn't work and we were unable to speak with the staff when pressing the lifeline! However they sent us a new model which apparently is 4g and this one is working but my husband is struggling to use this model as it doesn't make any sound like the previous one it just vibrates when you press the button. The design needs to be reviewed.”
Good Afternoon,
Thank you for taking the time to leave your feedback regarding the Service.
I am sorry to hear that you have been unhappy with the design of your GPS Alarm. I can confirm that I have raised your feedback with the manufacturer.
Kind Regards,
Cordelia
“Have returned equipment. Have had mixed messages from staff. Have communicated with staff. Have never had a response from my letter enclosed with package now reply from e mail.”
Dear Anne,
I would like to thank you for your feedback today and for using part of your day to provide feedback on the Alarm Service.
However, it is distressing to hear that you have had a negative experience with the cancellation of the account thus far.
I can confirm that the account is now closed and no further action is required on your part. Additionally, I would like to assure you that your feedback has been raised and reviewed by the appropriate departments.
Kind Regards,
Cordelia
“Our daughter knew Life Connect 24 and told us about you. She set it all up for us and we ar3 very pleased with it so far. The pack came very quickly and it was easy to set us. We were sent a watch but no pendant but upon a quick phone call, we now have the pendant and have returned the watch.”
Dear Elizabeth,
Thank you for your review today and for taking the time to provide your feedback.
I am sorry to hear that you have had a negative experience with the installation of the Alarm thus far. I have arranged for a member of our Customer Service Team to contact you to resolve the issue.
Kind Regards,
Ash
“Ion moving to Wiltshire I have travelled to a poor area of reception and the eq been sent did not work at all well. I decided to cancel my Lifeline payment after repeated poor or non communication when setting the new equipment to work. This being the case I.would appreciate reimbursement off my recent payment”
Dear Stanley,
Thank you for your email today.
If you do decide you no longer require our service, you can cancel your account by calling our customer service team on 0800 999 0400.
If you are on a monthly plan, we ask for one month’s notice in advance of a cancellation. If you are on an annual plan, we request one month’s notice before the end of the 12-month contract.
Annual plan holders can also choose to transfer the service to another user instead of cancelling.
Kind Regards,
Ash
“first alarmed not work with my Digital phone. Trying to set up replacement but no-one seems to know how to do this. I was told when offered a replacement that I had to telephone for instructions and I had to press abutton on my internet box (WPS?) but the installation team seem unaware if this requirement. So far Have not succeeded I installing it”
Dear Margaret,
Thank you for taking the time to leave your feedback on the Service.
I can confirm that a member of our Customer Service Team has been in touch to resolve the issue.
Kind Regards,
Ash
Dear Cynthia,
I would like to thank you for your review today and for providing your thoughts on the matter.
I am delighted to hear that you have had such a positive experience thus far and that the Service has been able to provide you with peace of mind. Our Team is dedicated to ensuring the best possible experience that we can and our Staff will be gratified to hear your comments.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
“I had a problem with my previous LifeLine box. It told me that battery was low and had a red flashing light. After a couple of times trying to have the system re-set, I was told that I needed a new Box as the back-up battery had obviously failed. This was on the Friday. The new box with instructions on how to fit the various cables arrived first thing on the Monday. I was delighted to have it up and running perfectly so quickly and felt much more secure. Thankyou”
“Price very comparable to other companies. Customer service excellent and very courteous. Delivery was on time. Did not get a confirmation that my application was processed but it was easy just to confirm by telephone before setting my alarm up. Alarm inconspicuous and sits in a corner of the room. Wrist band easy to wear.”
“Absolutely disgraceful I revive a call from lifeline24 saying my Nan pushed her button 5 mins ago and haven’t heard anything so I rush around to hers to check everything is ok.
All is fine so I go to the box to connect through to lifeline24 and give the all clear I’m connected straight through to the line and for about 3mins all I can hear is them all laughing having a joke amongst each other while I’m sat there saying hello repeatedly!!! So now take it into context what If that was your loved one on the floor begging for help and that’s happening is them joking and having a laugh in a office I don’t think they remember it’s others life’s they playing with
be more professional be better this encounter has made me sick and worried about this service”
Dear Adrian,
Thank you for your review and for taking the time to leave your feedback regarding the Service.
I am sorry to hear that your expectations for the Service have not been matched by your experience. I can confirm that I have raised your feedback with the appropriate departments for further review.
Kind Regards,
Cordelia
Dear Miss. Boyd,
Thank you for your feedback today and for taking the time to leave your thoughts on the Service.
I am sorry to hear that you have been unhappy with the cancellation thus far. However, I can confirm that, as you are cancelling within 30 days of your initial order, that you will receive a refund of the Service Charge that you have paid. A free post label has also been emailed to you to assist with the return of the equipment.
Kind Regards,
Ash
