LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,877 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tech support very good. They give instructions in non-specialist language.”

Helpful Report

Posted 2 years ago

Dear Wendy, Thank you for your feedback today and for taking the time to share your comments on the Service. It is a joy to hear that you have experienced an effective and supportive interaction with our Staff. All our Staff Members work incredibly hard to be able to provide a world-class Alarm Service and they will greatly appreciate hearing your kind comments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“First box too complicated for a disabled person.2nd box easy to install.”

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Posted 2 years ago

“Only having had this service for my father for a short time, I have been very impressed. The first call we had was an accidental press by my father, with his dementia he cannot help fiddling with things. The second alarm raised was we believe Dad slipping down the stairs because he couldn't remember how to use his stair lift. Both calls were dealt with very well, and so far it has been shown as a very good tool for trying to keep Dad safe. Drew Smith. (Son)”

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Posted 2 years ago

“Very pleased with pendant alarm ordered for my mother-in-law. . Ultimately it’s given the family some peace of mind . The alarm box & actual pendant are sleek & compact & were easy to set up . We were very satisfied with the customer service when deciding which alarm to choose & were grateful for all the support offered by the wider team throughout the process . Highly recommend .”

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Posted 2 years ago

“Polite and understanding”

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Posted 2 years ago

“Everything arrived on time and the set up was easy. Very helpful staff”

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Posted 2 years ago

Dear Mary, Thank you for your email today and for providing your feedback regarding our Alarm Service. We are delighted to hear your kind comments towards our Staff Members, who work incredibly hard to provide a world-class Alarm Service. I will be certain to share your comments with the Team, who will appreciate the kind words. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“Young lady clearly did not know what she was doing”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review today and for your comments regarding our Personal Alarm Service. As a company, we solicit feedback of any nature, as it is crucial in guiding us to an improved and effective Service in future. Please rest assured that your concerns have been raised with our Senior Management Department for further review. Regarding your specific concerns, I am sorry to hear that you have been dissatisfied with a recent call to our Customer Service Team. I can confirm that the Staff Member in question will receive further training to ensure they are providing helpful and pertinent advice in future. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 2 years ago

“My old alarm battery was not charging so you replaced with a new uinit”

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Posted 2 years ago

“Ordered on a Monday, installed on Wednesday and put into action on Thursday. Dad had two falls, Lifeconnect called an ambulance and notified family members immediately. I don’t know what dad would have done if he didn’t have this device. A must for older people living alone and gives family members, peace of mind. Thank you”

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Posted 2 years ago

“Very good service from initial enquiry to delivery and testing of the unit.”

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Posted 2 years ago

“prompt service”

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Posted 2 years ago

“The machine was easy to set up, and the testing was quick and easy.”

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Posted 2 years ago

“Very prompt delivery and a very helpful customer service when we were setting it up”

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Posted 2 years ago

“My Package arrived next day,phone contact and help with set-up was excellent, even arranged for a return package be picked up.”

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Posted 2 years ago

“Very pleased with the order and set up process.”

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Posted 2 years ago

“Good service over the phone and prompt despatch of replacement unit, which was very simple to install and works well. Thank you.”

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Posted 2 years ago

“The watch strap feels a bit uncomfortable, otherwise no complaints so far.”

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Posted 2 years ago

“Excellent service, easily installed, giving peace of mind in case of an emergency.”

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Posted 2 years ago

“From ordering, delivery and set up - all timely and easy. The telephone operatives are very helpful and professional.”

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Posted 2 years ago

“Very efficient and polite service. The problem fixed in 24 hours”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,877 reviews