LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very polite and quick service, would definitely recommend.”

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Posted 2 years ago

“It's made me feel safe”

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Posted 2 years ago

“An efficient and friendly service.”

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Posted 2 years ago

“Very easy to set up…you just plug it in and press the button to test, when a representative answers your call and let’s you know the next step..10 out of 10 for ease.”

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Posted 2 years ago

“Very good product”

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Posted 2 years ago

“It was a replacement as old unit stopped working”

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Posted 2 years ago

“Was contacted by phone of upgrade to service by internet, doing away with the landline. Very clear explanation given, and new equipment received promptly.”

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Posted 2 years ago

“verg good”

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Posted 2 years ago

“Your service and fareness”

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Posted 2 years ago

“Easy to use and quick to set up. I bought it for my mum, so far we haven't needed to use it but it gives us peace of mind knowing there's help in an emergency.”

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Posted 2 years ago

“Mum of 94 years of age has had a lifeline 24 for a year now and has felt safer and the family are reassured knowing she has the alarm but recently the equipment has developed a fault which has been resolved very promptly and professionally by the team whom we would like to thank very much . We would definitely recommend Lifeline Connect24 and once again thank very much for their help and support. I”

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Posted 2 years ago

“Still waiting for it to be delivered. Can’t get any sense out of Royal Mail. Very unhappy”

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Posted 2 years ago

Dear Sandra, Thank you for your review today and for sharing your experience with the Personal Alarm Service. However, it is disheartening to hear that you have had a difficult time with the delivery of the equipment. I can confirm that we have now arranged a new delivery to be completed as quickly as possible and will raise your feedback with Royal Mail for further review. Kind Regards, Ash

Posted 2 years ago

“just great service bringing continued peace of mind to loved ones”

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Posted 2 years ago

“Mum feels safe and eases pressure from family! Bought it as she was getting worse with her health and pain. A point came when the alarm became a necessity and reasonably priced .Customer service professional and helpful. Reassuring for family”

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Posted 2 years ago

“My mother in law (age 83) had 2 falls in the space of 1 month and we were getting increasingly worried about her. We mentioned Lifeline and she said she would consider it. I phoned LifeConnect24 and within 48 hours I received all I needed. Instructions were easy and we installed it as instructed. Easy, with someone on the end of the phone/unit to guide us. It was surprisingly easy and my mother-in-law admitted she now feels much happier. Thank you Lifeconnect24 for providing us all with peace of mind.”

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Posted 2 years ago

“Hi I was very pleased with my new set all working well thank you also my daughter is set up with this system and again it’s all good thank you”

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Posted 2 years ago

“Brilliant, a real Lifesaver, came into use the morning after installation. 🙌☺️My wife had a fall due to osteoarthritis in her legs. My wife's legs gave way as she tried to move from her chair to the toilet. Thanks to the pendant, my wife could reach out using LifelineConnect24 by pressing the pendant on my wife's wrist. This immediately put my wife through to the LifeConnect24 office, and soon after, an ambulance and the fire brigade arrived at our home to lift my wife from where she had fallen with an inflatable cushion. I was working shift as an L3 FC lead (Temp) at the ICQA department in Amazon EMA1, and unfortunately, I was unreachable by mobile. Therefore, I am eternally grateful as I did not realise until I phoned my wife during my break four hours after my wife had fallen. By this time, my wife had been cleaned up and was recovering thanks to the excellent work of not only LifeConnect24 administrators but also the fabulous response teams sent by the ambulance and fire alarm services. 💪💓👍”

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Posted 2 years ago

“Wonderful service. Highly recommended to anyone who needs peace of mind. Customer service excellent”

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Posted 2 years ago

“Excellent service and product!”

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Posted 2 years ago

“Your link on Google headlines ‘Cornwall Council Lifeline’. You are nothing to do with the Council. I am happy so far with the lifeline but your advertising is deceptive and should not be allowed. I have reported this. It was not clear that one can have a pendant or watch. It shows both on all illustrations online and in your brochure.”

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Posted 2 years ago

Dear Paula, Thank you for your review today and for bringing this matter to our attention. I can confirm that I have raised your feedback with the appropriate departments for further review. Kind regards, Ash

Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews