LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,876 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just got mine but I feel much happier now as I live on my own Linda”

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Posted 2 years ago

“Excellent service as the main unit was malfunctioning after a Internet disruption. They supplied a new unit next day.”

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Posted 2 years ago

“Great service while the person is alive but after a death when they should issue a promised refund they send it back to the deceased persons closed credit card, allegedly - really unhelpful & they couldn't care less. 2 months later & still no refund to a live account as promised. Use a different company - just dreadful”

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Posted 2 years ago

“Fast efficient service, very professional and helpful during setup. Fantastic value for good quality equipment. Easy to set up, with clear instructions. No fuss up and running in 10 minutes.”

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Posted 2 years ago

“Efficient, polite and excellent service”

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Posted 2 years ago

“Amazingly fast delivery and good set up. My mother feels secure now and if she sets off the monitor accidentally, the person on the other end is reassuring and not at all judgemental!”

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Posted 2 years ago

“Very pleased with the help & service I receive from Lifeline 24.”

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Posted 2 years ago

“Excellent standard of customer care.”

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Posted 2 years ago

“Connection via falls alarm is a bit slow but every other part of service is great”

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Posted 2 years ago

“Arrived quickly. Simple to set up went live with no problems. Happy to run all necessary tests. Bit disappointed on testing the falls watch,it didn’t appear to dial automatically if I moved with in 20 seconds, operator said it only dials if person stays still . So not sure how it’s going to pan out. As not being used yet by person.”

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Posted 2 years ago

“Lifeline were very helpful and efficient in helping with our problem, thank you.”

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Posted 2 years ago

“Service excellent. Clear vocal instructions. Very quick to answer the button press upon set up. Only small issue is the unit doesn’t seem to like going through multiple brick walls as we cannot get signal for the button around some of the out-buildings outside of the house, however on straight sight from the base unit the range is good.”

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Posted 2 years ago

“Very impressed with their service.”

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Posted 2 years ago

“Ordering, receipt and setup have been very simple. The support staff very helpful in testing and very pleased so far.”

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Posted 2 years ago

“I m very pleased and happy with my new unit thank yiu and when my daughter and son in law ser it up and did the tests we were very impressed with the Rapid Response from you . It certainly puts my mind at peace knowing I can get help Thank yiu very much it's a fantastic set up and works wonderfully Yours faithfully Rhona Morse”

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Posted 2 years ago

“My husband has had an alarm for almost a year. It stopped working and Lifeconnect24 sent another 2 that also didn't work and we were unable to speak with the staff when pressing the lifeline! However they sent us a new model which apparently is 4g and this one is working but my husband is struggling to use this model as it doesn't make any sound like the previous one it just vibrates when you press the button. The design needs to be reviewed.”

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Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave your feedback regarding the Service. I am sorry to hear that you have been unhappy with the design of your GPS Alarm. I can confirm that I have raised your feedback with the manufacturer. Kind Regards, Cordelia

Posted 2 years ago

“New Customer. Everything up and running in quick time. Very pleased with LifeConnect 24. Feel safer.”

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Posted 2 years ago

“Service excellent would recommend”

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Posted 2 years ago

“Have returned equipment. Have had mixed messages from staff. Have communicated with staff. Have never had a response from my letter enclosed with package now reply from e mail.”

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Posted 2 years ago

Dear Anne, I would like to thank you for your feedback today and for using part of your day to provide feedback on the Alarm Service. However, it is distressing to hear that you have had a negative experience with the cancellation of the account thus far. I can confirm that the account is now closed and no further action is required on your part. Additionally, I would like to assure you that your feedback has been raised and reviewed by the appropriate departments. Kind Regards, Cordelia

Posted 2 years ago

“Very good help and service”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,876 reviews