The fall alarm and service itself is excellent but be aware that if you pay for a year upfront and no longer need the equipment you do not get any kind of rebate for the months unused. My father went into a care home in December and despite me having paid for a year in August there was no refund. Not only that but today, having not yet returned the equipment, I received a demand for £210 for ‘lost equipment’. I called to complain that perhaps a reminder to return the equipment would be more in keeping with the ‘care’ ethos. A disappointing and upsetting end to our relationship and unfortunately would mean I would not recommend to friends and family.