LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,896 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Feel so much more secure and confident”

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Posted 5 years ago

“Speedy delivery, easy to set up and test. Gives the user and his family peace of mind that he will be able to alert someone in an emergency. Very happy with our purchase.”

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Posted 5 years ago

“I helped my mother order the Lifeline 24 after she had a fall and didn't tell anyone. She had put it off before because ordering by post had seemed complicated. I ordered on line and the system arrived the next day. It's not made very clear, but to set up quickly you need to submit your emergency contact details at the same time as ordering. Otherwise you have to wait a further 24 for them to be registered. My mother unfortunately set the alarm off accidentally, but because she is hard of hearing she couldn't hear her phone or the intercom from where she was in her house. I would like to see an emergency button that vibrated or a light system that could alert the hard of hearing user. This way she could have cancelled the call. Luckily on this occasion my daughter was with her so no-one was called out. It is a very good system but could do with a couple of sensible tweaks.”

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Posted 5 years ago

“Have already sent one of these, your welcome booklet refers to an installation guide which I never received? Maybe you could forward one please.”

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Posted 5 years ago

“The life line was easy to install and test, we did not have to wait for the online forms to be completed before we were able to test the system. We were pleased to find that the lifeline call button was still able to make an alarm call from the bottom of the 100 foot garden.”

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Posted 5 years ago

“Quick and straightforward to order and install”

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Posted 5 years ago

“Very helpful getting things set up.”

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Posted 5 years ago

“Very good gives my family peace of mind that I am able to get help if I need it.”

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Posted 5 years ago

“I was impressed with the speedy delivery of the equipment, unfortunately one of the staff said the Pendant seem to have a low battery and sent a new one, prompt attention. Staff are very understanding and helpful.”

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Posted 5 years ago

“I have already given you one such review!”

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Posted 5 years ago

“We're happy with the kit with responses being very prompt. Following instruction was not so straight forward as we have the phone line connected to both router and base station. The document for setting up was slightly confusing and referred to a complete installation manual implying that it was also enclosed. In the end we found the correct procedure on the web.”

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Posted 5 years ago

“Quick and easy to set up. Arrived quickly.”

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Posted 5 years ago

“Easy to set up operators very helpful and polite”

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Posted 5 years ago

“As it explains in the details it was easy to set up and use. We now have peace of mind that my mother can call for help with a touch of a button”

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Posted 5 years ago

“Delivered quickly easy to set up. Answered quickly when alarm checked. Key safe works well and secure.”

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Posted 5 years ago

“gives me security”

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Posted 5 years ago

“We are very happy with the set up of the alarm and the instructions you provided.. however I am managing things from here in New Zealand . So please keep things as easy for dad in the uk as possible. Jane”

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Posted 5 years ago

“Very fast and friendly service. Could not believe it arrived next day. Thank you.”

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Posted 5 years ago

“Good responses and advice from the call Centre team, however the Vibee detect fall device did not work, tried 2 different units, that was disappointing, though the simple push button pendant device works well”

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Posted 5 years ago

Dear James, Thank you for your feedback, it is greatly appreciated. I am sorry to hear that the the drop tests you were carrying out did not work. All of our equipment is thoroughly tested prior to being sent to our customers. Please be aware that it is difficult to replicate an real life fall as there are a number of factors that would differ between the drop test and the real life fall. I can see that you have been in touch with our customer service team who have arranged for a standard pendant to be issued to you which has reached you already. I can also see that one of our technical support team have contacted you today to go through the drop test with you and to assist you further should you wish to keep the existing fall detector alarm. If you do require any further assistance, please do not hesitate to contact us. Kind Regards Anny

Posted 5 years ago

“My Father suffered a stroke recently that has affected his mobility. He is an independent soul and is working hard to regain as much movement as he can. The issue for the family is how can we be confident that a fall won't leave him trapped and unable to get help. With really straightforward installation and sensible pricing options Lifeline24 gives us all a bit more peace of mind. It really is remarkably easy to install and the range covers the whole house and garden. While I hope we never need it, I think the reassurance it offers is really valuable.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,896 reviews