LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,896 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel safe now”

Helpful Report

Posted 5 years ago

“So far, fortunately, not used in emergency. But whenever I check to ensure that the system is waiting I am invariably shown patience and concern. And I have recently ordered a secure key store, a thoughtful additional safeguard. This is the only opportunity for me to contribute. Other sections offered no facility for comment. Not very satisfactory, for me or you.”

Helpful Report

Posted 5 years ago

Dear John, Thank you for your feedback it is greatly appreciated. I am sorry to hear that you are displeased with the feedback availability. We welcome feedback at all times, this can be done via telephone, email and on the customer form. If you do wish to provide additional feedback, please contact us on 0800 999 0400. Kind Regards Anny

Posted 5 years ago

“Cannot really give a review as l have only just started using your service but the test was very good and am sure if l need you the service will be the same.”

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Posted 5 years ago

“Received the items very quickly and there were clear instructions to set it up. The staff on the system are really pleasant and the testing was a piece of cake.”

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Posted 5 years ago

“Received product on time, as expected. Instructions very easy to follow. Setup as instructed, removing 3 telephones from the main BT socket, and reattaching as instructed. Tested the main device and made contact with the Lifeline Operator, and proceeded to test the pendant device in a couple of locations and while another phone had a ringtone. Operators friendly and aware of who I was each time I tested, even though they were different Operators. Perfect”

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Posted 5 years ago

“Peace of mind knowing someone at the end of the for you”

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Posted 5 years ago

“I found setting up my Lifeline24 over the phone easy and the gentleman was kind enough to go through it all with me. My only disappointment was in the confusion over the arrangement with the engineer who was to fit and test the alarm in my home. This has now been done and I am all set up.”

Helpful Report

Posted 5 years ago

Dear Ms Hume, Thank you for your kind feedback. I am glad to hear that you are pleased with the service we have provided during the set up of your Lifeline24, however, am sorry to hear about the confusion over the installation of the equipment. I am glad that this matter has now been resolved. Please accept our apologies for the inconvenience caused. Please do not hesitate to contact us should you have any queries or there be anything else that we can assist you further with. Kind Regards Anny

Posted 5 years ago

“Is the £10 for the review in addition to the £5 for the direct debit? I ordered this online for my mum. Clear information. Arrived when expected. Easy to install - clear instructions. I had the key box attached to the outside wall by a handyman. Testing - as instructed - we presses the pendant - the box rang and we were presented with a messsge saying something like the operators were busy but the call was important to them! That was worrying. The call was answered. We carried on with the test routine and each subsequent call was answered promptly, politely and in a friendly manner. I hope mum doesn’t have to use the alarm in the future but if she does I hope she isn’t kept on hold! That would be very confusing for her as she has dementia and recorded messages don’t make sense to her. Excellent so far apart from being on hold. We’ll test once a month and review the service. Thank you.”

Helpful Report

Posted 5 years ago

Dear Ms Maddox, Thank you for submitting a review, your feedback is greatly appreciated. I am glad to hear that you have found the ordering and installation processes easy to use. With regards to testing the equipment, as this was a test call the alarm centre staff would have been aware of this and therefore would have given priority to the alarm activation calls they may have had coming through at that point in time. Our team have received an accreditation from the Telecare Services Association (TSA) ensuring that they provide a platinum service to all customers. The TSA is the industry and standards body for Telecare and Telehealth service in the UK. Our response team work very hard to ensure that they attend to alarm activation calls, with our average wait time of only 6 seconds from the alarm activation. Please rest assured that should your mother activate her alarm, the call will be answered by one of our emergency call handlers as a matter of utmost urgency. If you have any queries or wish to discuss this further, please do not hesitate to contact me. Kind Regards Anny

Posted 5 years ago

“easy to purchase on line. prompt delivery, easy to set up. Thank you.”

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Posted 5 years ago

“Friendly staff easy to install”

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Posted 5 years ago

“Have not had the need your service but it is being there is very reassuring”

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Posted 5 years ago

“This is a new system to my family. The ordering and installation were straightforward and no hassle”

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Posted 5 years ago

“It has stopped me worrying about falling and not being able to get help by myself”

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Posted 5 years ago

“I was reluctant to get an alarm initially but am getting used to it. I can see it provides peace of mind to my family, it arrived quickly and was easy for my son to install.”

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Posted 5 years ago

“Fall pendant not working, awaiting replacement.”

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Posted 6 years ago

Dear Mr Paul, Thank you for your feedback. I am sorry to hear that the fall detector is not fully functioning. I can see that you have reported the problem with the fall detector to myself on Saturday and we have tried to carry out a drop test, however, as per our discussion, it is very difficult to replicate an actual fall. Replacement pendant has has been requested and posted out on Monday on the next day delivery service. In the meant time the button on the fall detector can still be used should the alarm user require assistance. Please accept our apologies for any inconvenience caused. If you wish to discuss this matter further or have any other queries, please do not hesitate to contact me. Kind Regards Anny

Posted 6 years ago

“Everything arrived the next day and set up was very easy today . Set up lady whom you call was very helpful too.”

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Posted 6 years ago

“It works thanks”

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Posted 6 years ago

“Slight confusion I was under the impression I was getting a wrist piece as to a pendant not sure where I went wrong on ordering but customer services very polite and helpful. Maybe the ordering could be a bit more straight forward”

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Posted 6 years ago

“Needed peace of mind for elderly parent in own home following a fall. Ordering process and set up simple and quick. Easy to use in the event of an issue and confident patent will be safe from.now on”

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Posted 6 years ago

“Easy to set up and very helpful staff. I now feel safe and can relax knowing that if😰😷 anything should happen to me I will have help on hand. Thank you.”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,896 reviews