“Ordered rapidly and arrived quickly. Wrong item received but quickly rectified luckily. Once set up the service has been very good and the staff are polite and speak clearly so they are very easy to understand. Peace of mind for the family and mum.”
“Thankfully not had to use it in anger yet, but purchase, delivery & set up were all very straightforward, The online chat feature & the operator during setup were very helpful.”
“The life line gives me and my parents peace of mind. The call quality does however suffer from some noise which means it might sometimes be difficult to hear the call centre, especially when they are dealing with someone who is deaf.”
“Very pleased with your service), but I hope I don’t have to use it but it brings my family peace of mind as I live alone.
Found the forms a bit difficult and would have preferred a phone call!”
“No need to use as yet
Purchasing online easy
Forms to fill in take a while and didn’t get the confirmation email confirming ready to test
As noted not had to use so can’t comment on service, hopefully will be as good as you claim”
“The product was simple to install and use. It was promptly received and confirmation given that it had been activated within 48 hours' of the order being placed.”
“Following a quick call to lifeline 24 we established the correct requirements for my mother and within less 24hours everything was set up and ready to go. Easy to use and very helpful support team.”
“I feel safe now in a 3 storey house with lots of stairs but a stairlift to the first floor and now living alone since my husband died . I have very bad arthritis and am unsteady on my legs . Thank you.”
“The fall alarm I purchased was on behalf of my 89 year old father. It has made him feel much more secure that help is available should he fall (he had two falls prior to having the alarm). He has accidentally set the neck pendant alarm off a couple of times but the staff at the call centre are very polite & tell him it is not a problem. We are waiting for a wrist pendant to arrive (out of stock) which is what we ordered which I think he will prefer, hence the reason I have only given a 4 star rating.”
