LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,896 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Peace of mind that there is someone I can contact iin need”

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Posted 6 years ago

“All working well and happy to know I have help when needed.”

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Posted 6 years ago

“it gives me piece of mind”

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Posted 6 years ago

“Easy to set up and install.”

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Posted 6 years ago

“It will give me peace of mind to know that my husband will be able to alert us if there is a problem.”

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Posted 6 years ago

“I ordered this for my parents. The on line chat was amazingly helpful as I had no idea how it worked. And my numerous questions were answered quickly and comprehensively. The form took a while to fill in and required all of the addresses for all of the contacts and I’m not sure why that was required but apart from this the process was amazing.”

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Posted 6 years ago

“I can now start to get out into my garden and enjoy the sunshine without worrying about how would get help if I fell.”

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Posted 6 years ago

“Simple to order and install so confident the system will be as efficient when or if required.”

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Posted 6 years ago

“Purchased online delivery quick and efficient, so far experience of good customer service from helpline for set up and testing”

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Posted 6 years ago

“I am registered partially sighted but I yearn for challenges to meet and overcome! BT and other plug/socket types usually leave me standing but with the exception of another alarm system in place I failed to use he supplied filter in the BT recommended position, ie immediately between the BT socket and the Base unit! (The socket was a one - gang type). I went to Wilco and purchased a 3 gang adaptor completing the installation. Then as the neighbours are always 'busy' I dug out my old tool kit and fixed the Yale Key safe box in place. Having two sudden collapses so far 2019 it is a bon to us my wife Deaf and having Epilepsy its golden.”

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Posted 6 years ago

“Poorly spelled and repetitive form.”

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Posted 6 years ago

Dear Mr Roberts, Thank you for submitting a review, your feedback is appreciated. We are sorry to hear that you found the form repetitive, however, the same information is required for each and every person you wish to list as your emergency contact. The information requested on the form is vital to ensure we can provide the best service possible to each and every one of our customers. I have checked details on the form and cannot see any poor spelling, however, if you would be so kind as to point out where this might be I will ensure it is corrected right away. Kind Regards

Posted 6 years ago

“Very efficient service”

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Posted 6 years ago

“given confidence in case of fall”

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Posted 6 years ago

“service was good now have piece of mind easy to wear am pleased with it”

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Posted 6 years ago

“One a positive note: the device is great - nice size and I liked the option of a necklace or wrist band, Setting it up was easy. Points that are slightly less good: We were invited to test it out in the garden. This would be pointless as the device only has a microphone so you cannot hear if there is anyone on the line, or if you're in a queue (as we were when we tested indoors for the first time) where you could be talking to a background queue jingle! I would like to see a redesigned device that bleeped to the user when an operator is listening (assuming an integrated speaker is too difficult). NB: You need an additional phone socket as no twin adaptor is provided. All-in-all, reassuring to know someone is at the end of a button press 24/7 and the price is reasonable”

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Posted 6 years ago

“Good information about pricing and service provided. Very easy to set up a contract and then equipment came the next day. Setting up was straightforward. And finally, the testing was more comprehensive than I've experienced with a previous provider. My only issue is that after I'd set up the contract, I received 2 marketing emails offering the service at a significant discount, which was extremely annoying.”

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Posted 6 years ago

“Able to leave my husband with confidence”

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Posted 6 years ago

“I have had the alarm for just over a week. I managed to install it myself from the instructions sent with the alarm, they were clear and easy to follow.”

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Posted 6 years ago

“Although the original set up seemed to take longer than expected once the email confirmation had been received the testing went well and the staff to whom I spoke were very efficient and polite.”

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Posted 6 years ago

“Delivery was prompt and my telephone queries were helpfully answered. I bought this alarm for my mother and it is reassuring to know that she has the back up that you provide. As with many requests for reviews I can give a more reasoned response when it has been available for use for a year or so, not just 1 week.”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,896 reviews