LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,935 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,935 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought recently for my mother, installation very straight forward.”

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Posted 6 years ago

“I think the instructions are less easy than I thought they would be.I am in the process of setting up the key safe near the front door of the person in need of this care.BUT I have not received a simple answer to how this will all be coordinated with the apparatus you have sent me.However I will do my best to sort it out when I have a chance to reread the directions relating to fitting up and authorising this obviously lifesaving system Thank you . PETER HOLLAMBY”

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Posted 6 years ago

Good Afternoon Peter, Thank you for your feedback, we are always looking to improve our setup and user guides so we will pass your comments to the team. If you need to provide any further information please call or email us and we will update our records accordingly. In the meantime if there is anything we can help you with we are always available and more than happy to help on 0800 999 0400. Please feel free to call if you have any queries or difficulties. Kind Regards, Lifeline24.

Posted 6 years ago

“Quick efficient delivery and set up of equipment”

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Posted 6 years ago

“Efficient comprehensible telephone service. Once I am connected I should have peace of mind.”

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Posted 6 years ago

“Good customer service”

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Posted 6 years ago

“Not used it yet, but just installation was easy and bracelet preferable to neck piece.”

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Posted 6 years ago

“Easy to install Friendly staff service”

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Posted 6 years ago

“Application questions very complex and repetitive”

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Posted 6 years ago

“I received alarm within 24 hours. It was easily put together by a relative. I wear it all the time except when I am under the shower or asleep. It has taken a big worry not only off my mind but also off my daughters,. One of its main attractions is that it is so light weight and easily put under ones clothes, so that it does not get tangled up in jewellery.”

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Posted 6 years ago

“Have had the alarm for four years I now have the key safe Feel safe knowing help is at the end of the phone”

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Posted 6 years ago

“Easy to install with good instructions. On testing the operator was quick to answer and very clearly understood. The pendant is fine. So far so good!”

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Posted 6 years ago

“Although only had Lifeline a short time, it has bought assurance to friends as well as myself, knowing that help is available 24 hours a day merely be pressing a button! The Lifeline unit arrived quickly be post and was for others to set up. Thank you so much. Joann”

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Posted 6 years ago

“The alarm was purchased to give my wife's mother piece of mind, she is unsteady on her feet and this will give her comfort. It arrived very quickly and easy to setup. It is already giving her confidence because it is so easy to use and light to wear ( just like a watch) she said.”

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Posted 6 years ago

“The call centre staff are excellent - very helpful. The wrist-worn sensor works pretty well, as long as the wearer knows it won't set off the alarm if they move after a fall - they then have to press the button to activate it”

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Posted 6 years ago

“We chose Lifeline 24 for the fall detection plan and because all costs (ie including the once-off set-up payment) were clearly set out on the website. So far (only had the equipment just over a week) everything is fine. Easy to set up (though now we have a lot more trailing leads to accomodate) and do initial testing. Staff at the call centre have been welcoming and helpful. Worryingly we did have the alarm go off fo rno applarent reason 3 times consecutively at 8am when my mother was still in bed fast asleep and had to remove the device temporarily. Staff receiving the call were again very polite and understanding when I explained that this was a false alarm. Since then my mother has worn the wrist device at night without any unwanted consequences; this is what we had hoped as she gets up frequently throughout the night and also because if she were to take the device off it is likely that she would forget to put it back on (she has memory loss). Given Lifeline Good rather than Excellent simply because my mother has had it such a short time.”

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Posted 6 years ago

“Living alone I feel happier being able to contact someone in an emergency when at home.”

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Posted 6 years ago

“So important to know help is so readily available to not only us but also our family living a long way away.”

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Posted 6 years ago

“The button is very small and light, and doesnt need recharging!”

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Posted 6 years ago

“It is early days as it was only set up on 2nd October but the setting up and testing was very straightforward and the lady who we spoke to whilst testing was very clear and precise with her instructions.”

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Posted 6 years ago

“Easy installation and already been used. Response first class”

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Posted 6 years ago

LifeConnect24 is rated 4.7 based on 7,935 reviews