“I think the instructions are less easy than I thought they would be.I am in the process of setting up the key safe near the front door of the person in need of this care.BUT I have not received a simple answer to how this will all be coordinated with the apparatus you have sent me.However I will do my best to sort it out when I have a chance to reread the directions relating to fitting up and authorising this obviously lifesaving system Thank you . PETER HOLLAMBY”
Good Afternoon Peter,
Thank you for your feedback, we are always looking to improve our setup and user guides so we will pass your comments to the team. If you need to provide any further information please call or email us and we will update our records accordingly.
In the meantime if there is anything we can help you with we are always available and more than happy to help on 0800 999 0400.
Please feel free to call if you have any queries or difficulties.
Kind Regards,
Lifeline24.
“I received alarm within 24 hours. It was easily put together by a relative. I wear it all the time except when I am under the shower or asleep. It has taken a big worry not only off my mind but also off my daughters,. One of its main attractions is that it is so light weight and easily put under ones clothes, so that it does not get tangled up in jewellery.”
“Easy to install with good instructions. On testing the operator was quick to answer and very clearly understood.
The pendant is fine.
So far so good!”
“Although only had Lifeline a short time, it has bought assurance to friends as well as myself, knowing that help is available 24 hours a day merely be pressing a button! The Lifeline unit arrived quickly be post and was for others to set up. Thank you so much. Joann”
“The alarm was purchased to give my wife's mother piece of mind, she is unsteady on her feet and this will give her comfort. It arrived very quickly and easy to setup. It is already giving her confidence because it is so easy to use and light to wear ( just like a watch) she said.”
“The call centre staff are excellent - very helpful. The wrist-worn sensor works pretty well, as long as the wearer knows it won't set off the alarm if they move after a fall - they then have to press the button to activate it”
“We chose Lifeline 24 for the fall detection plan and because all costs (ie including the once-off set-up payment) were clearly set out on the website.
So far (only had the equipment just over a week) everything is fine. Easy to set up (though now we have a lot more trailing leads to accomodate) and do initial testing. Staff at the call centre have been welcoming and helpful. Worryingly we did have the alarm go off fo rno applarent reason 3 times consecutively at 8am when my mother was still in bed fast asleep and had to remove the device temporarily. Staff receiving the call were again very polite and understanding when I explained that this was a false alarm. Since then my mother has worn the wrist device at night without any unwanted consequences; this is what we had hoped as she gets up frequently throughout the night and also because if she were to take the device off it is likely that she would forget to put it back on (she has memory loss). Given Lifeline Good rather than Excellent simply because my mother has had it such a short time.”
“It is early days as it was only set up on 2nd October but the setting up and testing was very straightforward and the lady who we spoke to whilst testing was very clear and precise with her instructions.”
