LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has given her peace ofmind”

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Posted 1 year ago

“This replacement alarm has been troublesome the instructions to set it up was confusing only by phoning customer service i was informed that the instructions given were all wrong and not complicated like the instructions given . The next problems were the alarm going off by itself yes I did get through to someone to give help but the alarm was going off automatically it took three people to stop the alarm as it was just going off into a loop .I hope that it's now sorted as I worry if won't work when I need it .”

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Posted 1 year ago

“Very good service but had to contact support as pairing instructions for the necklace fob was not in the set up box.”

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Posted 1 year ago

“Very helpfull when trying to resolve a difficult situation”

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Posted 1 year ago

“I cannot fault the equipment and the response from staff on setting up the unit . This was super efficient, very friendly and super helpful . However, when calling the company a day earlier to enquire why we had not received our order the man who dealt with the call was extremely rude and dismissive, even ending the call without saying goodbye. Not a great advert for your company!”

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Posted 1 year ago

Hello, Thank you for your feedback and for bringing this matter to our attention. I am sorry to hear that you were unhappy with a call made to us the other day. I will be certain to raise your feedback with the appropriate department for further review. Best wishes, Ash

Posted 1 year ago

“Seems fine but not used for its purpose so cannot comment. Sent for postal form as google auto complete interrupts trying to fill the form in and was a nightmare switched of auto complete but switched itself on again so gave up. My wife and I got to fall dongles in our package but once again the paper form does not leave room for two users I phone in the end and gave our details and shall just fill any odd details not completed by phone, also there seems no means of the operator knowing which of us has alerted the respective dongle my concern is if I fall in the garden and my wife who is housebound could think she had set it off in error and say all was well and I could be in trouble out side. As I say cannot really comment until it’s needed every one I have spoken to is very helpful and seem knowledgeable of the product.”

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Posted 1 year ago

“Received the unit in good time. Easy to set up and despite a problem pairing the pendant, communication was good and we got that sorted.”

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Posted 1 year ago

“This has overlapped with my phone-call -Replacement machine works well but I need to stop this service when current contract expires at end of September as user now got dementia and had full time carer. Alarm is generally good but fall detectors don't work if client falls close to ground and pendant is hanging inside pyjamas.”

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Posted 1 year ago

Hello, Thank you for your review and for sharing your feedback on the Service. I will be certain to promulgate your comments with the appropriate department for further review. Many thanks, Ash

Posted 1 year ago

“not connected yet but so far lot of faffing around !”

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Posted 1 year ago

“Very helpful with with any queries”

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Posted 1 year ago

“Up and running! Easy to install”

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Posted 1 year ago

“Ordered for my 85yr old mother who lives on her own, but has poor mobility. After a friend recommended the service. Device came next day on the Sunday, but had trouble with the watch which never synced so was sent another 1 which works fine now.”

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Posted 1 year ago

“Ok so far after 3 days only 3 false alarms. But only getting used to device . Good response snd friendly staff. Thanks.”

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Posted 1 year ago

“My dad who bought the fall detector alarm system is a little disappointed that there is no mic in the wristband. It is almost impossible for him to be heard anywhere in the house other than a few feet from the base station.”

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Posted 1 year ago

Hello Navindra, Thank you for your review and for sharing your feedback on the Service. Please rest assured that your feedback has been raised with the appropriate department for further review. Best wishes, Ash

Posted 1 year ago

“Peace of mind. A safety element for elder persons”

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Posted 1 year ago

Hello Margaret, Thank you for your review today and for sharing your thoughts on the Service. I am glad to know that you have had a positive experience thus far. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 1 year ago

“Many thanks, LifeConnect24, the upgrade was successful, but we did get into a bit of a muddle with the two push-buttons. Fully sorted now, with many thanks again, Peter”

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Posted 1 year ago

Hello Peter, Thank you for your review and for taking the time to comment upon our Service. I am glad to hear that everything has been sorted for you and that the Service is running as expected. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 1 year ago

“Had before, very good. Now having myself and still good”

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Posted 1 year ago

Hello Betty, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Price turns out to be very different from website prices. Royal Mail used for delivery, which resulted in last-minute delivery at 7.30pm,requiring elderly person being forced out of bed to answer the door just so Royal Mail could tick a box that they had delivered within 24hrs. Very poor, considering delivering a lifeline for someone who had recently fallen.”

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Posted 1 year ago

Hello, Thank you for your comments on the Service, as they are critical in helping us improve it in future. I am sorry to hear that you were dissatisfied with the delivery of the equipment. Please rest assured that I have raised your feedback with our third-party partners to ensure that they pontificate on your experience in future. Best wishes, Ash

Posted 1 year ago

“Was given the advice I needed about which device to get. Payment explained. Equipment delivered, as promised, the very next day. Set up and test completed. Fab service”

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Posted 1 year ago

Hello Tony, Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Quick response from explaining what is going on and what we needed. Pushy salesman to upgrade package £45 set up fee as man would be able to fit next day -NO - package came in post following day and we had to set up and test ourselves Not happy with that Plug in set up and testing for correct setup lifeline responded within 30 seconds checking we had set up correct to use”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,931 reviews