“Very pleased to have a lifeline support. Peace of mind reigns, thankfully. What I would say is that one must assume that lifeline targets mostly the elderly, although it's accepted that some younger customers must need this support. However the setup was not straightforward for the likes of me and I was disappointed to think that had I not had the support of my daughter and her partner I would have struggled to install this product satisfactorily. That's why I haven't given 5stars.”
“DO NOT PAY ANNUALLY BY DIRECT DEBIT -
1. Equipment clearly not fit for purpose. Falls detector didn’t go off after a fall where my mother broke her ankle and leg in four places even when she pressed the button repeatedly!! but it is giving false alarms several times a week, all hours of day and night including when wearer is sleeping and the alarm is left on bedside cabinet.
2. Be aware that the prices do increase annually without any pre warning or notification of what the new prices are. It doesn’t mention this on the website when you order. The terms and conditions are not available on the website.
I politely asked if a goodwill refund amount could be offered due to the stress my mum suffered - request bluntly refused. I have also read that others who have lost a relative a month after setting up an annual direct debit do not get a refund. Abrasive and unhelpful online chat staff. My Advice - use a different company avoid this one - I wouldn't give them one star but had to to leave a review!!!”
Good Morning,
Thank you for taking the time to leave your feedback regarding the Service today.
I am sorry to hear that you have not yet found cause to install the Alarm. I have arranged for a member of our Team to get into touch with you to discuss the Service and to hopefully assist with the setting up of the Alarm and the Service which you have been provided.
Kind Regards,
Cordelia
“I was recommended by a friend to approach you and must admit I have been impressed by the service given so far. I now feel much safer(as I live alone ) and my family are delighted that I have taken this action.”
Good Morning,
Thank you for making the time to provide your feedback on the Lifeconnect24 Personal Alarm Service Today.
We are delighted to hear that you have had such a positive experience with the Service thus far and that it has been to provide your family with peace of mind at this time.
I hope you enjoy the rest of your day.
Kind Regards,
Ash
“Promt delivery, easy to set up. Gives peace of mind to me and my perants. Very helpful staff. Wrist strap a bit flimsy, don't think will last too long, will have to upgrade strap.”
“Equipment clearly not fit for purpose. Falls detector didn’t go off after a fall but is giving false alarms several times a week, all hours of day and night including when wearer is sleeping in a chair not moving.
Abrasive and unhelpful billing staff.”
Dear Nick,
Thank you for taking the time to leave your feedback today.
I am sorry to hear that you have had a negative experience with our Personal Alarm Service.
We have been trying to get in touch to discuss the account and come to a resolution but have been unable to reach you at this time.
As such, if you would like to discuss the matter in greater detail, please feel free to get in touch with us. You can do so by either dialling 0800 999 0400 or by emailing info@lifeconnect24.co.uk.
Kind Regards,
Cordelia
“I unknowingly knocked the wrist alarm and was contacted by one of your staff. Thank you. Very reassuring to know you are there if needed. Thank you.
The alarm is a recent replacement for a faulty old style one. I DO NOT LIKE the much bigger, bulky alarms as they are much easier to accidently activate. In 1 week I have done this twice!!!!
Bring backk the old type please! they were still very easy to activate.”
“Box was ordered and the forms were completed with no problems.
Delivery was the following day and set up very quickly and easy to do.
No issues or concerns so far. All seems to be working well.”
“It has given me and my wife peace of mind. The staff were very helpful when we tested and tried the system, and upto now we have not needed to use the alarm.”
“Purchased for my 90 year old father. Online ordering very straightforward and equipment delivered the following morning. Online set up really straightforward. Clear instructions enabled an easy set up of the unit. Dad did the unit and pendant tests himself and was impressed that the lady who took the call knew who he was! I can’t imagine there is a better lifeline service available. Peace of mind for all!”
