“My brother and I paid annually for mums lifeline. Over the years it has been a comfort to know she was able to get in touch with someone if needed. We paid the bill at the end of October 22 and Mum sadly passed away in December 22. We called lifeline and they asked for the equipment to be returned, we asked about a refund as we had paid up until Oct.2023. NO refund! if we had paid by direct debit we would have just stopped it! Can’t fault lifeline on the service over the last few years but their end of life actions really sucks!!!
Basically they have walked away with 10 months of our payment!
Piece of advice - don’t pay annually !”
Dear Kevin,
We would like to express our gratitude that you have taken the time to leave your feedback on the Service.
However, I am sorry to hear that you have been unhappy with the cancellation policy as it has been described to you. I would like to affirm that I have raised your feedback with the appropriate departments for further review.
I have also sent you an additional message via email to try and resolve the matter.
Kind Regards,
Ash
“We upgraded to wireless as no main phone socket in the room where box was wanted. We rang customer service who dealt with it and promptly sent new package After that set up was easy. My father who is hard of hearing can hear them speaking as good volume . So far good experience”
Dear Wendy,
Thank you for your feedback today and for taking the time to share your comments on the Service.
It is a joy to hear that you have experienced an effective and supportive interaction with our Staff. All our Staff Members work incredibly hard to be able to provide a world-class Alarm Service and they will greatly appreciate hearing your kind comments.
I hope you enjoy the rest of your day.
Kind Regards,
Ash
“Only having had this service for my father for a short time, I have been very impressed.
The first call we had was an accidental press by my father, with his dementia he cannot help fiddling with things.
The second alarm raised was we believe Dad slipping down the stairs because he couldn't remember how to use his stair lift.
Both calls were dealt with very well, and so far it has been shown as a very good tool for trying to keep Dad safe.
Drew Smith. (Son)”
“Very pleased with pendant alarm ordered for my mother-in-law. . Ultimately it’s given the family some peace of mind . The alarm box & actual pendant are sleek & compact & were easy to set up . We were very satisfied with the customer service when deciding which alarm to choose & were grateful for all
the support offered by the wider team throughout the process . Highly recommend .”
Dear Mary,
Thank you for your email today and for providing your feedback regarding our Alarm Service.
We are delighted to hear your kind comments towards our Staff Members, who work incredibly hard to provide a world-class Alarm Service. I will be certain to share your comments with the Team, who will appreciate the kind words.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
Good Afternoon,
Thank you for your review today and for your comments regarding our Personal Alarm Service.
As a company, we solicit feedback of any nature, as it is crucial in guiding us to an improved and effective Service in future. Please rest assured that your concerns have been raised with our Senior Management Department for further review.
Regarding your specific concerns, I am sorry to hear that you have been dissatisfied with a recent call to our Customer Service Team. I can confirm that the Staff Member in question will receive further training to ensure they are providing helpful and pertinent advice in future.
I hope you enjoy the rest of your day.
Kind Regards,
Fiora
“Ordered on a Monday, installed on Wednesday and put into action on Thursday. Dad had two falls, Lifeconnect called an ambulance and notified family members immediately. I don’t know what dad would have done if he didn’t have this device. A must for older people living alone and gives family members, peace of mind. Thank you”
