LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Young lady clearly did not know what she was doing”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review today and for your comments regarding our Personal Alarm Service. As a company, we solicit feedback of any nature, as it is crucial in guiding us to an improved and effective Service in future. Please rest assured that your concerns have been raised with our Senior Management Department for further review. Regarding your specific concerns, I am sorry to hear that you have been dissatisfied with a recent call to our Customer Service Team. I can confirm that the Staff Member in question will receive further training to ensure they are providing helpful and pertinent advice in future. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 2 years ago

“My old alarm battery was not charging so you replaced with a new uinit”

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Posted 2 years ago

“Ordered on a Monday, installed on Wednesday and put into action on Thursday. Dad had two falls, Lifeconnect called an ambulance and notified family members immediately. I don’t know what dad would have done if he didn’t have this device. A must for older people living alone and gives family members, peace of mind. Thank you”

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Posted 2 years ago

“Very good service from initial enquiry to delivery and testing of the unit.”

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Posted 2 years ago

“prompt service”

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Posted 2 years ago

“The machine was easy to set up, and the testing was quick and easy.”

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Posted 2 years ago

“Very prompt delivery and a very helpful customer service when we were setting it up”

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Posted 2 years ago

“My Package arrived next day,phone contact and help with set-up was excellent, even arranged for a return package be picked up.”

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Posted 2 years ago

“Very pleased with the order and set up process.”

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Posted 2 years ago

“Good service over the phone and prompt despatch of replacement unit, which was very simple to install and works well. Thank you.”

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Posted 2 years ago

“The watch strap feels a bit uncomfortable, otherwise no complaints so far.”

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Posted 2 years ago

“Excellent service, easily installed, giving peace of mind in case of an emergency.”

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Posted 2 years ago

“From ordering, delivery and set up - all timely and easy. The telephone operatives are very helpful and professional.”

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Posted 2 years ago

“Very efficient and polite service. The problem fixed in 24 hours”

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Posted 2 years ago

“Fast service and easy set up. all sorted within 24 hours of initial query.”

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Posted 2 years ago

“I brought this for peace of mind concerning my father, so pleased that if anything happens or he feels unwell when I'm not there that he has support. Best thing I've brought for a long time.”

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Posted 2 years ago

“Took a long time to come after promises. Service initially was poor. Made a formal complaint and after 10 days of waiting, I received a response and the lady was accommodating and put things right.”

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Posted 2 years ago

Dear Anthony, Thank you for your review today and for taking the time to provide your feedback. We welcome comments of any nature, as they are critical in helping to improve the Service further in future. I am sorry to hear that you had a negative experience with the Service at the outset. However, it is heartening to hear that the issue has been resolved by a senior member of our Staff. If you require any additional assistance, please do not hesitate to contact us again. Kind Regards, Cordelia

Posted 2 years ago

“I arranged to order the life connect by phone and was impressed the excellent service and despite the order request was undertaken just before Christmas and during the postal strike it arrived very quickly.”

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Posted 2 years ago

“The alarm was quite easy to install and worked on the first test. Although I haven't had to use it for real yet I am quite confident it will be a source of comfort to me.”

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Posted 2 years ago

“Pleasant telephone manner very helpful fast dispatch easily installed and ease of use”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews