“I brought this for peace of mind concerning my father, so pleased that if anything happens or he feels unwell when I'm not there that he has support. Best thing I've brought for a long time.”
“Took a long time to come after promises. Service initially was poor. Made a formal complaint and after 10 days of waiting, I received a response and the lady was accommodating and put things right.”
Dear Anthony,
Thank you for your review today and for taking the time to provide your feedback. We welcome comments of any nature, as they are critical in helping to improve the Service further in future.
I am sorry to hear that you had a negative experience with the Service at the outset. However, it is heartening to hear that the issue has been resolved by a senior member of our Staff.
If you require any additional assistance, please do not hesitate to contact us again.
Kind Regards,
Cordelia
“I arranged to order the life connect by phone and was impressed the excellent service and despite the order request was undertaken just before Christmas and during the postal strike it arrived very quickly.”
“The alarm was quite easy to install and worked on the first test.
Although I haven't had to use it for real yet I am quite confident it will be a source of comfort to me.”
“Be careful!
Cancelled their service as it was no longer required, I informed them via email and phone in good time, they still took the yearly subscription charge without my permission or consent, completely unacceptable and now they will claim it takes 2wks to refund.
Second time posting this review as they had it removed!!”
“My mother’s machine was malfunctioning, but as soon as I reported it, a new unit was despatched the same day, and arrived the following day. First class customer service 👍”
“Do not use this service, when you cancel they continue to take you money, even after you make it abundantly clear you are cancelling even with 2 months notice, scumbags”
