LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful! Cancelled their service as it was no longer required, I informed them via email and phone in good time, they still took the yearly subscription charge without my permission or consent, completely unacceptable and now they will claim it takes 2wks to refund. Second time posting this review as they had it removed!!”

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Posted 2 years ago

“My mother’s machine was malfunctioning, but as soon as I reported it, a new unit was despatched the same day, and arrived the following day. First class customer service 👍”

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Posted 2 years ago

“Excellent service. The Lifeline unit is very simple to install, just plug into the mains, no need to connect to the internet. Not confusing .”

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Posted 2 years ago

“Quick and very helpful.”

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Posted 2 years ago

“Do not use this service, when you cancel they continue to take you money, even after you make it abundantly clear you are cancelling even with 2 months notice, scumbags”

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Posted 2 years ago

“The process from start to finish was very easy, it has given the family peace of mind that our elderly mother will be able to stay in her own home.”

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Posted 2 years ago

“The replacement of the faulty unit was very quick, reported one day, despatched the next, recieved the next, superb service.”

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Posted 2 years ago

“Good product and easy to set up with very helpful customer support”

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Posted 2 years ago

“As I live in an area that has very bad reception, it took the 4th attempt to find a box that worked. Life Connect24 persevered to try and get me something that worked. Everyone I spoke to were very efficient, polite and patient. As I have only had the correct box for about a week, I can't comment on the workings of it all yet.”

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Posted 2 years ago

“Easy to set up it has given me piece of mind that my mum is safe and can get help when needed .”

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Posted 2 years ago

“Very good to know someone is there to help me thank you”

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Posted 2 years ago

“Superb service when buying into this system. I found that because my phone line master socket was out of reach behind a very large and heavy Welsh dresser unit, so I was unable to connect the box to it. I called back and explained the problem mid-afternoon yesterday and a replacement device operating using a phone SIM card arrived mid-morning today. You couldn't beat that for service! Took about 10 minutes to read the manual and set it up. Tested both alarm buttons and they worked fine, getting a response in about 15 or so seconds each time. I'm a reasonably fit and active 82 year old, alone, being a widower and my family are pleased that I have got this system in place, just in case.”

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Posted 2 years ago

Dear Martyn, Thank you for taking the time to leave your feedback regarding the Service. We are delighted to hear that you have had such a positive experience with the Lifeconnect24 Alarm Service and that your issue was resolved as quickly as it was. I will be certain to share your comments with the staff involved, as they will greatly appreciate hearing that their efforts have facilitated the installation of your Alarm. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“Had a little trouble setting up.But i contacted the team and they patiently talked me through it.”

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Posted 2 years ago

“Excellent service quick delivery of the Lifeline and setup was very easy i work in the industry for the NHS and connect into the lifeline's all the time and the call centre are very quick to answer when you trigger the lifeline some suppliers take quite a while to dial through and answer the call 5 🌟”

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Posted 2 years ago

Dear Robert, Thank you for taking the time to leave us your feedback today. I am glad to hear that you have had such a positive experience with the LifeConnect24 Personal Alarm Service thus far. I will be certain to share your comments with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 2 years ago

“I have used Lifeline for a number of years and the staff have always been friendly and helpful. I regard this as an insurance!”

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Posted 2 years ago

“Very good, thank you”

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Posted 2 years ago

“ORDERED FOR MY MUM . PROCESS WAS EASY. FORMS NOT COMPLICATED. EASY SET UP.”

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Posted 2 years ago

“Excellent customer service, very fast, and sent out a replacement keysafe when the original didn’t arrive. Five * service”

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Posted 3 years ago

“this order has been cancelled and return in process due to misleading costs on website”

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Posted 3 years ago

Good Morning, I would like to thank you for taking the time to leave your feedback regarding this matter. However, I am sorry to hear that you have been disappointed by the messaging on the website. I can confirm that I have shared your comments with the appropriate departments for further review. Kind Regards, Cordelia

Posted 2 years ago

“Patient, helpful people on line and on phone. My installation of box easy instructions.”

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Posted 3 years ago

Dear Vera, Thank you for having left your feedback on the Service. I am glad to hear that you have had such a positive experience with your Personal Alarm Service. I will be certain to promulgate your comments with the appropriate departments. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews