Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Letter Box Hamper Reviews

4.7 Rating 2,029 Reviews

93 %

of reviewers recommend Letter Box Hamper

Company Reviews

4.7

Based on 2,029 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

07775190676

Write Your review

Tell us how Letter Box Hamper made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Letter Box Hamper 5 star review on 16th April 2022

Letter Box Hamper 5 star review on 27th November 2021

Letter Box Hamper 5 star review on 25th June 2021

Letter Box Hamper 5 star review on 9th April 2021

Letter Box Hamper 5 star review on 26th March 2021

Letter Box Hamper 5 star review on 15th March 2021

Letter Box Hamper 5 star review on 25th February 2021

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received one of these as a gift. Very expensive for the amount inside the hamper and I sincerely hope they didn't have to pay extra for postage. Gluten free items are always overpriced and we have to put up with it. Also, my postbox was broken when they tried to put it through as it was a tight fit.”

Posted 2 months ago

“I don't want to leave a bad review but my package never arrived at its final destination and I can't get through to anyone to see if it was returned to store? It was to arrive the week of September 4 2023 and still no news.”

Posted 7 months ago

“I think these hampers are overpriced and the quality of the contents is dubious. Some of the items are practically inedible. It all looks lovely with good packaging, but I think some quality control needs to be done on the contents.”

Posted 2 years ago

“Ordered 6 for my team to do a virtual Chrimbo party ... everyone's turned up with the exception of mine a week later .... after numerous emails asking for tracking .. underdtand it was peek period .. that being said my team loved the hamper great quality”

Posted 2 years ago

“Having placed the order prior to 2pm as per website info and paid additional for next day delivery item did not arrive for two days. Contacted Letterbox Hampers directly on a few occasions leaving a voicemail with details of delivery and my mobile number asking for someone to call me. Nobody made any attempt to call. Disappointing service delivery and lack of customer reply. Won’t be using again.”

Posted 3 years ago

“Paid for next day delivery which did not come on time. Tried to contact company using email, instagram and Facebook and never received a reply. Some items were not what I ordered- they had been replaced. I was not informed of this. One of the items I ordered had broken up inside it’s packaging.”

Posted 3 years ago

“Paid for next day delivery which did not come- this may be the fault of the delivery company. Tried to contact them via email, Instagram and Facebook and never received a reply. Received no tracking information or updates on where my package was. Two of the items in my box were not what I ordered. The biscuits I ordered were all broken up- again this may be the fault of the delivery.”

Posted 3 years ago

“The hamper was a week and a bit late arriving. I emailed and had no response. When i phoned i was told that it was taking Royal mail longer to deliver, however 2 days after the call i had an email saying that the order had been dispatched- so it hadnt been sent out in the first place. When i got the hamper, it was not the same as i ordered. I emailed about it but have received no reply.”

Posted 3 years ago

“Extremely long delivery time despite the 2 days suggested. No reply from customer services when this was chased (took 8 days to arrive). Overpriced for what it is. It looks great, but probably less than £10 worth of stuff you could have got at M&S. Quality and flavour of products definitely first class, that was the only plus side. I certainly wouldn't use this service again. Over priced, slow and product a little disappointing. Great idea - long way to go!”

Posted 3 years ago

“I ordered a Letterbox Hamper and paid extra for next day delivery, unfortunately, the package wasn't delivered the next day. I emailed Jonathan but still haven't heard back from him or any of the team as to why the hamper was delayed. I would say although the product is lovely, the customer service is not good at all.”

Posted 3 years ago

“Feedback on the hamper was good but I chose a named delivery day for the hamper to arrive on a birthday and it wasn’t posted until that day. Pretty poor.”

Posted 3 years ago

“The hamper I ordered was very nice and came as described online, however as I had ordered the hamper for a 90th Birthday and for a particular day to be delivered on - it arrived 2 days late so marred the occasion somewhat.”

Posted 3 years ago

“The hamper was smaller than I had hoped and it arrived well after the date I had asked for (by 5 days). I understand these are tricky tones for postage but was still disappointed.”

Posted 3 years ago

“Was sent this as a corporate gift and was largely disappointed if I’m honest. Delivery was 3 weeks despite selecting and paying for the 2 working day option and though it was a gift, I would have been disappointed in the value of the items had I been purchasing directly.”

Posted 3 years ago

“Great idea, but failed to deliver item by requested date. Ordered weeks ahead, for June 1st delivery. Despite sending 5 emails to ‘Jonathan ‘ requesting a callback never heard back. Did finally arrive but the celebration date had passed”

Posted 3 years ago

“When I ordered this item, the delivery date was confirmed. I heard nothing other than an order confirmation email. My friend’s birthday came and went and it was clear that she hadn’t received her present. I emailed the company to find out what had happened, but no one contacted me to apologise or explain what has happened. Instead, all I received was a despatch confirmation a day or two later. The parcel did arrive and my friend said it was lovely (but she would!), but I’ve felt quite disappointed by the whole experience. I know these have been challenging times, but this has also been when some amazing companies have stepped up and delivered outstanding customer service. Sadly, I don’t feel that I can say the same for this company.”

Posted 3 years ago

“I loved the idea of the hamper but unfortunately the service was poor. I booked the hamper weeks in advance stating the date I wanted (a birthday present from my little boy to his Dad). The date came and no hamper. I emailed and did not receive a response but a 'your hamper is in the post' email which leads me to believe my hamper been forgotten about. 4 days later the hamper arrives and it does not have the items as described (custard cream chocolate swapped for dark chocolate with coffee for example, which my partner hates!). As no one in our house would eat the swaps - the box became very poor value for money. I understand supply issues have been an issue with COVID-19 and I want to be sensitive to that fact but there is no excuse for poor communication to customers - a simple "sorry but we don't have this in stock - could you choose an alternative" email would have been greatly appreciated; especially when there was plenty of notice to do so. Really disappointed.”

Posted 3 years ago

“I order a personalised hamper which came with a wrong item. I emailed saying that we received a different item that we did not like, however my email has been left unanswered.”

Posted 3 years ago

“Hi I ordered a cheese letter box hamper to my Boyfriend for our 1 year anniversary as we couldn’t spend it together. Was disappointed as the personalisation note was not in the box so he didn’t even know who gave it to him and thought it was a free sample through the post. He was sent another one the next day with the personalisation note in but the initial surprise of it was ruined. Biscuits were bit broken which must be down to the delivery but he did enjoy the cheese!”

Posted 3 years ago

“I’m still waiting for it to be dispatched. Order 3 weeks In Advance of requested delivery date for dads 70th. No response from seller to know what’s going on with order.”

Posted 3 years ago

«
1
2
»

Letter Box Hamper is rated 4.7 based on 2,029 reviews