I loved the idea of the hamper but unfortunately the service was poor. I booked the hamper weeks in advance stating the date I wanted (a birthday present from my little boy to his Dad). The date came and no hamper. I emailed and did not receive a response but a 'your hamper is in the post' email which leads me to believe my hamper been forgotten about. 4 days later the hamper arrives and it does not have the items as described (custard cream chocolate swapped for dark chocolate with coffee for example, which my partner hates!). As no one in our house would eat the swaps - the box became very poor value for money. I understand supply issues have been an issue with COVID-19 and I want to be sensitive to that fact but there is no excuse for poor communication to customers - a simple "sorry but we don't have this in stock - could you choose an alternative" email would have been greatly appreciated; especially when there was plenty of notice to do so. Really disappointed.