When I ordered this item, the delivery date was confirmed. I heard nothing other than an order confirmation email. My friend’s birthday came and went and it was clear that she hadn’t received her present. I emailed the company to find out what had happened, but no one contacted me to apologise or explain what has happened. Instead, all I received was a despatch confirmation a day or two later. The parcel did arrive and my friend said it was lovely (but she would!), but I’ve felt quite disappointed by the whole experience. I know these have been challenging times, but this has also been when some amazing companies have stepped up and delivered outstanding customer service. Sadly, I don’t feel that I can say the same for this company.