“Absolutely superb shirt. Truly beautifully tailored. In short a great family business that I would not hesitate recommending. Thank you for your great customer service”
“Ring up and check if your sizes are in stock before ordering online.Web site stock levels/ availability not kept up to date.
Returned items Refunds slow to administer back to your account.”
Hi Kevin, thanks for your review.
Yes unfortunately the Hunter Green Suit you ordered was out of stock in the long fitting although we did offer to the make the Suit for you. If you remember we did send a regular fitting out to you to try on and did explain if you did want the suit we would need to make it.
When you decided to cancel the order we had to wait for the items you had to be returned to us which arrived on the 16/01/25 your refund was processed on the 17/01/25.
Refunds can take 3-4 working days to be processed by the banks.
Best regards LS
“Purchased a beautiful suit just before Christmas. It was delivered promptly but had a slight issue with the jacket.
The guys moved heaven and earth to find me a replacement and got it to me in time for Christmas!
I can't rate the service they provided high enough.
Polite, courteous and went above and beyond to help.
I will most definitely be shopping with them again.
Thank you for such amazing customer service!”
“I do were size 42 waist trousers. I however ordered for size 44 waist trousers. Unfortunately it didn't fit. I have since sent to you which is about 2 weeks now for refund but I have not been refunded despite the fact that you have received the trousers.
I ordered for size 46 but it barely fit. Anyway since I like the trousers and it the biggest size you have, I have decided to slim down to enable wear it. I can now your sizes are smaller the scope, M&S etc. Have a look at it.
My refund pls”
“I called up to enquire about a jacket and as I live too far away to pop in. The young man, who I later found out his name was Bret could not be more helpful. He tried on a jacket that was in-store and described how it felt as we seemed to be similar build. On his recommendation I bought they jacket. It arrived the next day and I was smitten 10/10 for customer service and 100% customer satisfacction from me. I do hope you enjoyed the box of "Thank You" choccies I sent you as a gesture of gratitude...?
Liam, Henley on Thames.”
“The jacket I ordered arrived earlier than expected. First class product priced reasonably. It fits perfectly.
Couldn't be more satisfied. Well done, Leonard Silver! You got yourself a returning customer.”
“Lovely pair of brogues fast delivery kept up to date on everything the only issue is in the picture they look a brighter colour blue they are darker in normal light”
“Amazing service and friendly staff. I needed a full suit for the next day and managed to find mine here. Staff were happy to help me find and choose a suit. The adjustments needed were done and ready to collect same day just next door to the branch. Can’t recommend enough.”
“Care and attention to detail from first contact with good quality garments either on sale or made available to order. There is a proper tailor on site too, unlike some men's outfitters.”
