“I requested for 10% discount, you gave me only 5% (other shops give 10%). Also, my correct size is S, but when I was buying my clau lug vintage poster shirt, I could not see size S to select so was forced to buy size L. See below, size S of a shirt I bought from a different shop.
But your response to email is swift.”
“Excellent service,communication,advice ,dispatch ,delivery and products ,shirt & tie .
Present for husband ,absolutely delighted ,can't wait to wear at an up and coming special occasion !”
“Still waiting on the suit to come back from alterations but the service recieved in store was second to none, well recommended for service and quality”
“Needed a suit for a wedding, all 3 staff were really helpful and nothing was to much trouble, not been to silvers for years, had some nice clothes in.
I chose a suit and went for final fitting today getting waistcoat altered a touch, I think I will visit silvers next time I need some new bits, impressed with the 3 lads serving Saturday 15th Feb.”
“Absolutely superb shirt. Truly beautifully tailored. In short a great family business that I would not hesitate recommending. Thank you for your great customer service”
“Ring up and check if your sizes are in stock before ordering online.Web site stock levels/ availability not kept up to date.
Returned items Refunds slow to administer back to your account.”
Hi Kevin, thanks for your review.
Yes unfortunately the Hunter Green Suit you ordered was out of stock in the long fitting although we did offer to the make the Suit for you. If you remember we did send a regular fitting out to you to try on and did explain if you did want the suit we would need to make it.
When you decided to cancel the order we had to wait for the items you had to be returned to us which arrived on the 16/01/25 your refund was processed on the 17/01/25.
Refunds can take 3-4 working days to be processed by the banks.
Best regards LS
“Purchased a beautiful suit just before Christmas. It was delivered promptly but had a slight issue with the jacket.
The guys moved heaven and earth to find me a replacement and got it to me in time for Christmas!
I can't rate the service they provided high enough.
Polite, courteous and went above and beyond to help.
I will most definitely be shopping with them again.
Thank you for such amazing customer service!”
“I do were size 42 waist trousers. I however ordered for size 44 waist trousers. Unfortunately it didn't fit. I have since sent to you which is about 2 weeks now for refund but I have not been refunded despite the fact that you have received the trousers.
I ordered for size 46 but it barely fit. Anyway since I like the trousers and it the biggest size you have, I have decided to slim down to enable wear it. I can now your sizes are smaller the scope, M&S etc. Have a look at it.
My refund pls”
“I called up to enquire about a jacket and as I live too far away to pop in. The young man, who I later found out his name was Bret could not be more helpful. He tried on a jacket that was in-store and described how it felt as we seemed to be similar build. On his recommendation I bought they jacket. It arrived the next day and I was smitten 10/10 for customer service and 100% customer satisfacction from me. I do hope you enjoyed the box of "Thank You" choccies I sent you as a gesture of gratitude...?
Liam, Henley on Thames.”
“The jacket I ordered arrived earlier than expected. First class product priced reasonably. It fits perfectly.
Couldn't be more satisfied. Well done, Leonard Silver! You got yourself a returning customer.”
