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Legend Footwear Reviews

4.9 Rating 4,539 Reviews

98 %

of reviewers recommend Legend Footwear

Company Reviews

Product Reviews

4.9

Based on 4,539 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Legend Footwear:

At Legend Footwear, our legacy spans over three decades, catering to fashion enthusiasts with premium, branded footwear. Established in 1992, we've curated a selection of 100% authentic products from over 100 globally renowned brands such as Dr. Martens, Birkenstock, UGG, Nike, and more.

Recognizing the challenges of online shopping, we've been successfully operating in the digital realm for the past 15 years, amassing over 200,000 positive feedbacks. Our dedicated customer support team is committed to assisting you at every stage of your journey, from placing your order to ensuring a seamless delivery experience.

We take pride in our swift shipping, dispatching every order within 24 hours and conducting thorough inspections to guarantee impeccable quality. Our commitment to delivering an unparalleled shopping experience extends beyond DE, UK, and US, as we now also have dedicated websites for the US and UK markets.

At Legend Footwear, customer satisfaction is paramount. We assure the authenticity and excellence of each product we offer. Discover the Legend Footwear difference, where quality and customer delight take precedence.

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Legend Footwear 5 star review on 29th April 2024

Legend Footwear 5 star review on 22nd April 2024

Legend Footwear 5 star review on 22nd April 2024

Legend Footwear 5 star review on 22nd April 2024

Legend Footwear 5 star review on 15th April 2024

Legend Footwear 5 star review on 28th February 2024

Legend Footwear 5 star review on 27th February 2024

84

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Painful and not the same as we thought . Arahi 6 feels like arahi 7 i biught was suppose to be same as old one”

Posted 2 weeks ago

“Pikolinos loafers 38 size run to large!”

Posted 2 weeks ago

“They sent me the wrong shoes and have so far refused to give me a refund. So upset. This is going to ruin things for a very important day for me. I am honestly in disbelief a company can act this way.”

Posted 2 weeks ago

“This is my first and last order. Legend sent me the wrong shoes and I have had to jump through numerous hoops to get my return authorized for a refund. Your customer service is terrible and I'm beginning to think Legend has no intention of giving me a refund for your mistake. My cancer treatment isn't this complicated.”

Posted 3 weeks ago

Hello Victoria, Quality is our top priority. Each item undergoes a thorough inspection before dispatch to ensure accurate orders. In the rare event of a complaint about receiving incorrect footwear, our customer service diligently investigates with requested images and CCTV footage. Upon investigation, it was found that the reported model isn't part of our inventory. Nevertheless, we've issued a prepaid label for returns and offered a full refund. We encourage customers to reach out to us directly before making any assumptions, ensuring swift resolution and maintaining transparency in all transactions.

Posted 3 weeks ago

“Boots arrived in such poor condition I believed they were fake. I took them to HD who confirmed the are authentic, but brought in bulk from stock witch failed quality control. HD were speechless that I was charged more than RRP for defected goods. They are misshapen, covered in glue, stitching messy the sole bigger than the mood itself. Absolute disaster! Needless to being sold as safley boots, despite failing to pass standards is pretty dam shocking! HD confirmed they do not distribute their offical gear to any company within the UK.”

Posted 2 months ago

We've been selling brand new, pristine condition footwear since 1992, across various marketplaces, with over 200,000 positive feedbacks. Each product undergoes rigorous quality control before dispatch. We source directly from the brand and are authorized sellers, listed officially on marketplaces. We've provided a prepaid label for a free refund. The alleged quality issues do not align with our standards, and we assure you this is not representative of how the boots were sent. It's a false allegation imposed on us.

Posted 2 months ago

“I placed an order a month ago, and the speed of delivery was impressive - it took only three days. The only problem is that the parcel wasn't delivered to my address. So a month on, I still have no shoes or compensation. Royal Mail are apparently investigating it, but given the lack of communication or any updates from either Royal Mail or Legend Footwear + the amount of time it is taking, this whole experience has been extremely frustrating. Legend Footwear used to be the first place I would look for new shoes. Not any more.”

Posted 4 months ago

We understand that the buyer is disputing that the package was received, however have filed a claim with the courier company. We understand that this may be frustrating, but we are unable to process a refund for the order until we have any outcome for the claim. We advise customers that if they have any concerns with their order, they can reach out to our customer service team for assistance.

Posted 4 months ago

“Ordered next day delivery on Tuesday, told it would arrive Friday, then Monday...still not here.”

Posted 4 months ago

We understand that the buyer is stating that the package has not been delivered yet, we have filed a claim with the courier company. We understand that this may be frustrating, but we are unable to process a refund for the order until we have any outcome for the claim. Once we get the outcome, we will promptly initiate further steps to resolve the issue. We advise customers that if they have any concerns with their order, they can reach out to our customer service team for assistance.

Posted 4 months ago

“Shoes sent not good standard!”

Posted 4 months ago

We want to assure you that every product undergoes a thorough inspection before it is sent out from our warehouse. We kindly requested the customer to provide us with images showing the issue, but unfortunately, they had already returned the product. However, we have promptly refunded the customer.

Posted 4 months ago

“It was some time before I took my new boots out in the wet, so I only found that they had somehow missed their waterproof coating after the 30 day return period. It's hard to understand how this could happen - are they seconds or fakes? Legend claimed, obviously wrongly, that the warranty only applied if bought direct from Keen. Keen say Legend should deal with it. The distributor just passes the buck. I'm stuck in the middle. I hope neither Legend or Keen will expect me to ever deal with them again!”

Posted 5 months ago

Hi James! We greatly appreciate you taking the time to share your positive purchasing experience. It brings us immense joy to learn that our service has successfully met your expectations. We sincerely apologize for the delay in delivery and have promptly escalated the matter to Royal Mail for a thorough investigation. Rest assured, our team is fully committed to delivering the finest customer experience possible. Thank you once more for choosing us, and we extend our apologies for any inconvenience caused. We look forward to serving you again in the future.

Posted 5 months ago

“The material degraded quick only after a few runs and mostly on a treadmill. For the price, the quality is terrible and prone to damage, the type of damage that could cause injury if unnoticed (see pictures). I suspected a faulty product and requested an exchange which was rejected due to their very short timescale on faulty goods. So don't waste your money.”

Posted 10 months ago

Hi Sean! That's wonderful to hear! It sounds like you had an excellent experience with your shoes. Finding footwear that is both lightweight and sturdy is a great combination, as it allows for comfortable wear without compromising on durability. We appreciate your business and look forward to serving you again in the future.

Posted 10 months ago

“doc marten's ordered (LF-24386) since 17/05 and not even shipped”

Posted 11 months ago

Hi Chazelas, Please be aware, the order was placed on 17th May 2023 and was delivered via Colis Prive on 25th May 2023. According to the tracking information, the item was delivered and collected by the customer. We advise customers to contact us for any doubt or information regarding shipping. We are dishearten to know as there was not a single email bought to our attention. We request customers to contact us prior leaving any feedback giving us an opportunity to address the issue.

Posted 11 months ago

“The shoes that I received were a completely different colour from those shown in the photos on your website. When I returned them, I enclosed a letter asking if you could supply me with shoes in the colour that I really wanted. I know that you received the shoes that I returned, because you refunded me. However, I still have no reply to my letter, nor even an acknowledgement, after three and a half weeks! What very poor service from Legend Footwear.”

Posted 11 months ago

Hi Susan, Thank you for reaching out to us and expressing your concerns about your recent experience with our company. We sincerely apologize for the inconvenience and frustration you have encountered regarding the color discrepancy of the shoes you received and the lack of response to your letter. Please know its just the screen & the image photography lighting which makes the shoes look a different color as compared to the listing. Our customer service team will contact you immediately to discuss the available options and ensure that you receive the shoes you initially desired. We look forward to rectifying the situation and restoring your trust in our company.

Posted 11 months ago

“Do not buy from them !!! I purchased very expensive leather ankle boots that I would expect to last at least 2 years. The elastic on the side of one boot just came away and they said they will not replace or refund. Just keep quoting their 30day return policy !?! I am taking it further now as I am told I have 6 months for faulty items. Awful, awful service, avoid and buy your footwear with another retailer”

Posted 1 year ago

Hi Karen, My apologies for the issues you are facing with your Pikolinos purchased 3 months back. This is, as mentioned previously, out of our 30-day return window. The warranty for these boots are not with Legend Footwear at all, Pikolinos prefer for customer's to reach out to them directly, as per their website which states 'Pikolinos agrees to evaluate all the possible quality defects in the production process. However, Pikolinos will proceed differently depending on the sale channel used (by the customer) to purchase the product.' You are saying this is not wear and tear, if not wear and tear then the next step would be to contact Pikolinos directly. My apologies for not being able to further assist with this request, it is something that is unfortunately in the hands of the Manufacturer as opposed to ourselves here. Best wishes, Legend Footwear

Posted 1 year ago

“Absolutely shocking service. Purchased a pair of barefoot shoes , only 4 months old, hardly worn with hole in seam. Requested a replacement and told this is wear and tear and outside 30 day refund policy!! These shoes are supposed to have 6 month warranty . Will be going to small claims court and will not be purchasing again from this company”

Posted 1 year ago

Upon inspection of the images shared, it's clear that the damage is due to wear & tear. The footwear holds no manufacturing defect. However, we offer 30-day returns but only for unworn items in their original condition and packaging, which in this case is expired. It really makes us sad to know that our customer is unhappy with the resolution provided.

Posted 1 year ago

“Ordered a pair of boots for gift , shop shipped it with Royal Mail , parcel has been delivered to unknown neighbour and signed in my behalf with no authorisation. Parcel is lost , i have contacted the shop and their response is : 14 days after claimed delivery they can investigate. I don't have nor the time or the will to wait due to their poor delivery methods .”

Posted 1 year ago

The package was delivered and signed by the neighbour along with the scanned location of the delivery but the buyer is disputing delivery. We have started the investigation with the courier company & once we have an update we shall share the same to the customer. We are unable to refund the order or send a replacement until then.

Posted 1 year ago

“I have not received the boots at yet! My delivery was not delivered, I spent £148 on a pair of boots and no body seems interested Please send my goods today”

Posted 1 year ago

The customer has not entered the correct and complete delivery address when they placed an order. They missed the house number. We are in contact with the customer to update the delivery address but can only do so after we receive the item back. Please double check the delivery address when you place an order to avoid any delays in delivery. We kindly request our customers to contact us about any issues they may have with the items they order from us and allow us the opportunity to try and resolve the issue before leaving a feedback.

Posted 1 year ago

“I’m still waiting for item”

Posted 1 year ago

Please be aware, the order was placed on 18/11/2022 and was delivered the next day on 19/11/2022, the service used was Tracked 24 with Signature. According to the tracking information, the item was delivered and signed for by the customer. As the customer is disputing delivery, we have opened a courier claim with the delivery service and they have opened an investigation, only after they conclude their investigation can we proceed with the next course of action.

Posted 1 year ago

“My boots came late not good”

Posted 1 year ago

All orders are despatched the same or next working day after your payment has cleared. If you have chosen next day delivery the order will be despatched the same day provided the order is placed before 12 pm. Any orders placed after 12 pm on Friday will be despatched the following Monday. Please be aware the customer placed an order on Thursday 20th Oct after 3pm with 48Tracked Royal Mail delivery. The order was dispatched the following day on Friday 21th Oct and was delivered on Monday 24th Oct. Royal Mail only delivers parcels with 48Tracking on weekdays. Only 24Tracked and Special Deliveries are delivered over the weekend

Posted 1 year ago

“Ordered an ecco slider .. supposedly 48 hour delivery. Well over a week later git the survey to complete which prompted me to chase .. Don't believe they had in stock in first place. . Yes you will get full refund , but sone online companies advertise stock they haven't got and churn in the hope some sakes stick .”

Posted 1 year ago

We advise buyers to contact us if they do not receive the item within the estimated delivery date. Buyers can also track their shipments using the tracking number provided for the shipment. The customer only contacted us after they received an email 2 weeks later to leave feedback about our product. In this case, as the shipment was not delivered to the buyer we refunded the order in full and contacted the courier company, and filled in a courier claim.

Posted 1 year ago

“Refused refund, no response to my emails asking for clarification, haven't received the shoes back yet.”

Posted 1 year ago

We operate a no quibble 30-day returns policy. A refund will be provided given items are returned back in their original condition as NEW and UNWORN (i.e. as received) with their original unmarked/undamaged box and swing tags. If we receive items back that violate this policy i.e. used shoes , we hold the right to reject a refund request.

Posted 1 year ago

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Legend Footwear is rated 4.9 based on 4,539 reviews