Legend Footwear Reviews

Name: Legend Footwear
Address: Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, London
Rating: 4.91

4.9 Rating 6,576 Reviews

98 %

of reviewers recommend Legend Footwear

4.9

Based on 6,576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Legend Footwear:

At Legend Footwear, our legacy spans over three decades, catering to fashion enthusiasts with premium, branded footwear. Established in 1992, we've curated a selection of 100% authentic products from over 100 globally renowned brands such as Dr. Martens, Birkenstock, UGG, Nike, and more.

Recognizing the challenges of online shopping, we've been successfully operating in the digital realm for the past 15 years, amassing over 200,000 positive feedbacks. Our dedicated customer support team is committed to assisting you at every stage of your journey, from placing your order to ensuring a seamless delivery experience.

We take pride in our swift shipping, dispatching every order within 24 hours and conducting thorough inspections to guarantee impeccable quality. Our commitment to delivering an unparalleled shopping experience extends beyond DE, UK, and US, as we now also have dedicated websites for the US and UK markets.

At Legend Footwear, customer satisfaction is paramount. We assure the authenticity and excellence of each product we offer. Discover the Legend Footwear difference, where quality and customer delight take precedence.

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Legend Footwear 5 star review on 29th May 2025

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Track 25 Low GTX confirmation #FEIFANQ8V was received 2/6/25 in new condition however upon putting the on they were tight. The ECCO box is labeled size EU 43, but the shoes are size EU 42 marked on the shoe inside soles.”

Helpful Report

Posted 4 months ago

We want to assure you that the quality of our products is of utmost importance to us. Each item is thoroughly checked before being dispatched to ensure it meets our high standards. We can confirm we dispatched the correct size that was ordered. We have not received any complaint from the customer and also no return request is created as of now. We have asked the customer to share images, unfortunately we have not received any reply yet.

Posted 3 months ago

“Boots absolutely beautiful but unfortinately they are not suitable for my wife's feet. We have tried to return them using your " return policy" but we have not received anything and try as we may we can never get through by phone.So we are returning them by post, not worn, fully packed in origional materials and look forward to a full fefund.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We are glad you found the boots beautiful, though we regret they were not a suitable fit. We provide a hassle-free return process via our website, where customers can complete a simple return form to receive a return label within 24 hours. Unfortunately, we received no communication, return form, email, or phone call from you. To assist, we have now sent you an email with detailed return instructions. We kindly ask customers to reach out directly to resolve any issues before leaving feedback, as this ensures we can assist promptly and fairly.

Posted 5 months ago

“Shoes are fine but their returns policy is utterly ridiculous. All conditional on their assessment of 'damage' to shoe wrappings within the parcel/shoe box means return is impossible ?Fortunately the shoes fit so I'm keeping them.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We aim to provide a clear and fair return policy, offering a 30-day return window for a full refund if items are returned in brand-new condition with all original packaging, tags, etc. We also include a leaflet with return instructions in each package for our customers’ convenience. Please note that no prior communication or return request was received. If you have any questions or concerns, we encourage you to contact us directly, and we’ll gladly assist.

Posted 7 months ago

“Price was good. Delivery was prompt. Packaging was awful. I'm guessing these boots are returns as the box and inner returns advice note were tatty. These are a gift so I am disappointed.”

Helpful Report

Posted 8 months ago

We are delighted to learn that our pricing and delivery timelines have aligned with your expectations. We assure you that every order undergoes a comprehensive inspection at our warehouse to confirm that it is in immaculate and brand-new condition. However, it is important to note that packages may sustain damage during transit due to carrier mishandling, an aspect over which we, as the seller, have no control. Additionally, we have not received any prior communication from the customer, nor has a return been initiated. We strongly encourage our customers to contact us before submitting any feedback.

Posted 8 months ago

“I asked to cancel the order inmediately, before you sent it or to make a change but you didn’t give me that oportunity.”

Helpful Report

Posted 2 years ago

Hi Eva, Thank you for reporting this issue. Unfortunately, we were not able to cancel your order at that time as it was at the stage where we had already despatched the item. However, as we couldn't cancel we offered you a prepaid return label as we offer 30 days free return policy so you used that label to post the item back to us. We can confirm we have initiated a full refund also for this order. We advise customers to cancel the order immediately if you wish to before its dispatched.

Posted 2 years ago

“I explained that I had only worn the shoe once and it was too tight I pleaded that you help me change it to a bigger size but you refused”

Helpful Report

Posted 2 years ago

Please be aware we operate a no quibble 30 day returns policy. A refund will be provided given items are returned back in their original condition as NEW and UNWORN (i.e. as received) with their original unmarked/undamaged box and swing tags. The customer used the shoes and decided to return them back. We rejected the customer's return as the shoes are worn and we cannot sell the item as brand new.

Posted 2 years ago

“The delivery supposed to be earlier before I leave, but unfortunately I left the city before Receiving my order”

Helpful Report

Posted 2 years ago

We can confirm that the parcel was dispatched and shipped on time. But after further investigation, it has been brought to our attention that the delivery service we used had an unforeseeable delivery issue at the local depot. We apologise on behalf of the delivery service and for any inconvenience that was caused. We are taking steps to ensure all our customer receive their parcels by the estimated delivery date.

Posted 2 years ago

“It was extremely difficult to do a refund. I tried to use the online form twice and no label came. I used the online chat and they said to email customer services for a label, no reply. I then had to call and ask for a label which did arrive quickly. I think it's unacceptable how difficult this process was in this day in age.”

Helpful Report

Posted 2 years ago

We had a system update error during the time the customer was trying to contact us to get a return label. We have since then fixed the technical issue. We request all our customers that if you are unable to generate a return label through our website, to please contact us via email: sales@legendfootwear.co.uk and we be more than happy to help you with your returns.

Posted 2 years ago

“I ordered Finn comfort trainers in a size 8 (uk) but when they arrived they were a size 7.5/41, I had already had correspondence with you about sizing, since the Finn comfort sizing chart indicates that a size 8 was a size 41 and a 42 was a size 9, these sizes seem to be out of sync with most uk/eu sizes, yet on the shoe box the sizing said 7.5/41, not what I ordered and not what you were advertising on your website, as you were implying a size 8 was the same as a size 7.5/41”

Helpful Report

Posted 3 years ago

We have confirmed to the customer that size 8 UK in this style is size 41 EU and have dispatched the same as ordered. We can recognise that the box said 7.5 UK, though the shoes were size 41 EU as originally confirmed to them. We have reported this to our listing team to have it fixed. We have also offered the customer free returns and have already refunded their order upon receipt.

Posted 3 years ago

“Poor delivery should defiantly change courier also wasn't impressed by when the order actually was sent out.”

Helpful Report

Posted 4 years ago

We received the order on 6th Feb ( Saturday) and we had this order dispatched on 8th Feb Monday and had this shipment delivered on 10th Feb within 2 days as the buyer selected the standard shipping service which normally delivers the parcels withing 2-3 days. We do not process any orders over the weekend and we have also mentioned this in our terms and conditions. We also adviser buyers to contact us before they leave negative feedback.

Posted 4 years ago

“Bought some great boots from them but they fail to tell you they need to be protected with Hydrobloc cream so couldn’t wear them until I had ordered some and paid for delivery again.”

Helpful Report

Posted 4 years ago

We would like to confirm that the product that the customer order already comes in pre-treated with hydrobloc, however like any other similar shoes with this model, to maintain this it has to be reapplied. We have already communicated this with the customer and the issue has been resolved. We advise customers to contact us first for assistance with regards to any issues or concerns as we are always happy to help out.

Posted 4 years ago

“The country of manufacture was not stated in the advert in relation to the shoes.”

Helpful Report

Posted 4 years ago

We have not including the country of manufacture in our listing since they differ from batch to batch and from style to style. We advise our customers to contact us on the following email address (sales@legendfootweare.co.uk) if they wish to know the manufacturing country.

Posted 4 years ago

“The boots I ordered were not a genuine size and because of this had to return them of which I had to pay return postage, I called to query and told had to pay returns. Large box and heavy boots plus proof of postage will cost a fair bit - wish I'd checked returns policy as wouldn't have used this website if known.”

Helpful Report

Posted 5 years ago

The item is true to size. The customer placed an order for size 4 UK and we sent them the same. When the customer contacted us prior to their return, we informed them that it's the buyer who pays the return postage. This has also been mentioned on the return policy page available on our website.

Posted 5 years ago

“Phone staff are incompetent and not willing to help. Shame as this is pretty much the only stockist of a particular boot I like.”

Helpful Report

Posted 5 years ago

We are sorry to hear you experienced a bad customer service. We would be happy to help you with your query and find out what has happened and get this resolved for you. Please contact us at your earliest convenience. We look forward to speaking with you.

Posted 5 years ago

“Shoes rub and cant return as worn once around the house. Waste of £60.”

Helpful Report

Posted 5 years ago

The customer never contacted us, nor requested the return of the item purchased. We offer 30 days return policy for items which are unworn and in the original condition. We're also happy to revise any issues with the items outside of policy. We advise our customers to contact us with any queries they might have.

Posted 5 years ago

“I have been trying to get a return label to send back shoes and feel like im being ignored. not great!”

Helpful Report

Posted 6 years ago

We never received any emails from the customer, nor any phone calls. We emailed the customer on 6 June 2019, provided them with the returns label and return instructions. We received the item back already and refund will be processed within 24h.

Posted 5 years ago

“Unfortunately, I have not received anything yet. everything is on the way.”

Helpful Report

Posted 6 years ago

We received the order on 29 November 2018 and dispatched it on the following day via Royal Mail. The customer never contacted us in regards to this shipment. As per the tracking details, we can see that Royal Mail already passed the parcel over to Russia Post for final delivery. The parcel is at the sorting centre and will be delivered very soon. We contacted the customer and informed them about the delivery.

Posted 6 years ago

“I’m sure that I selected the regular fit and was given the narrow fit shoe.”

Helpful Report

Posted 7 years ago

We checked the customer’s order and they have ordered narrow fitting. The width is also mentioned on the product page on our website. We sent correct size and fitting to them. We contacted the customer and provided them with the prepaid label to return the item back if it does not fit them. We double check each order before it is dispatched from the warehouse.

Posted 7 years ago

“The site had/has an issue with payment by debit/credit cards. Payment was rejected four times using two different cards, yet four times the amount of my order (for each rejected payment) were blocked on my accounts for a week. Finally succeeded to pay for my order via PayPal. Also, on the check out page there is no possibility of entering a discount code.”

Helpful Report

Posted 7 years ago

The customer tried to place the order few times but the payment was declined by their bank. The third attempt was successful and we have shipped the order out. We informed the customer that they have not been charged for the failed attempts. There is an option to enter a discount code just before the payment is finalised in the shopping cart.

Posted 7 years ago

“Sent one boot Instead of 2 Did say they have sent another one But I asked if it would 100% match and have had no response . With an answer .”

Helpful Report

Posted 7 years ago

Each and every order is double checked for quantity, quality and condition before it is dispatched. The customer emailed us informing that only the right boot was delivered. We conducted a stock check within our warehouse and did not find any pair with a missing shoe. As a goodwill gesture, we sent a replacement. All the customer’s emails were replied within 24 hours.

Posted 7 years ago

Legend Footwear is rated 4.9 based on 6,576 reviews