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Legend Footwear Reviews

4.9 Rating 6,730 Reviews
98 %
of reviewers recommend Legend Footwear
Company Reviews Product Reviews
3,591
 Questions Metrics Info
4.9
Based on 6,730 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Legend Footwear Reviews

About Legend Footwear:

At Legend Footwear, our legacy spans over three decades, catering to fashion enthusiasts with premium, branded footwear. Established in 1992, we've curated a selection of 100% authentic products from over 100 globally renowned brands such as Dr. Martens, Birkenstock, UGG, Nike, and more.

Recognizing the challenges of online shopping, we've been successfully operating in the digital realm for the past 15 years, amassing over 200,000 positive feedbacks. Our dedicated customer support team is committed to assisting you at every stage of your journey, from placing your order to ensuring a seamless delivery experience.

We take pride in our swift shipping, dispatching every order within 24 hours and conducting thorough inspections to guarantee impeccable quality. Our commitment to delivering an unparalleled shopping experience extends beyond DE, UK, and US, as we now also have dedicated websites for the US and UK markets.

At Legend Footwear, customer satisfaction is paramount. We assure the authenticity and excellence of each product we offer. Discover the Legend Footwear difference, where quality and customer delight take precedence.

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Amber
Verified Reviewer
“"*All emails are answered within 24 Hours." You must be joking!!!!!!!!!!!! I have waited for more than 60 hours already, I still haven't received a response...”
Helpful Report
Posted 5 years ago
We checked our account and seen that we did not have any email which we have not replied over 24 hours. We noticed that the email from this customer went to the Spam folder which is a rare situation. We have contacted the buyer and have kept them updated on their order. We do reply to all emails within 24 hours and we have made a note to also check our spam folder daily if any emails are sent to the spam folder.
Posted 5 years ago
MRS M
Verified Buyer
“I paid for 24 hour delivery and 48 hours later I was still waiting. When contacted as to why this way - Legend said there was a problem with despatching. I asked as to why I had not received a phone call or email to explain to which they could not respond. This was not good enough in my opinion. They did rectify the issue and have the item delivered at no extra cost by 9am the following day and refund my 24 hour delivery charge, but the initial fact of no contact to inform me of delay means I will never use them again!!!!”
Helpful Report
Posted 6 years ago
Due to an issue with our system, there was a problem with the dispatching of this order. As soon as we became aware of the problem, we fixed this issue and offered the customer a refund on their postage and dispatched the order with next day 9 am service. We were not aware of the issue until the customer contacted us thus we haven't made any contact with them.
Posted 6 years ago
Claire K
Verified Buyer
“Should of arrived Wednesday after paying 24hr service for delivery and still no order! No happy at all”
Helpful Report
Posted 6 years ago
Item already delivered. The order was placed on 18th April 2019. The carrier collected the parcel from our warehouse on Tuesday 23 April 2019 due to the Easter Bank Holiday break. Royal Mail doesn't deliver and doesn't work during the Bank Holidays. The parcel was delivered to the customer within 3 working days once dispatched. The customer didn't pay for the guaranteed next day delivery.
Posted 6 years ago
Jason J
Verified Buyer
“Paid for 24hr tracked... came 48 hours later! Flagged as incorrect? Ordered on the 10th roughly around 2 - arrived on the 12th. 48hours. Basically a late Birthday present byvthe time it arrived!”
Helpful Report
Posted 6 years ago
We dispatch all orders within 24 hours. We shipped this order with next day delivery service and the delivery of this order was attempted the next working day. As the buyer was not present at the address the shipment was kept available for collection or for redelivery. The buyer collected this shipment the following day from the Courier Depo. We advise our customers to please be present at the time of delivery so that they do not miss out on their deliveries.
Posted 6 years ago
Legend Footwear is rated 4.9 based on 6,730 reviews
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