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Legend Footwear Reviews

4.9 Rating 4,464 Reviews

98 %

of reviewers recommend Legend Footwear

Company Reviews

Product Reviews

4.9

Based on 4,464 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Legend Footwear:

At Legend Footwear, our legacy spans over three decades, catering to fashion enthusiasts with premium, branded footwear. Established in 1992, we've curated a selection of 100% authentic products from over 100 globally renowned brands such as Dr. Martens, Birkenstock, UGG, Nike, and more.

Recognizing the challenges of online shopping, we've been successfully operating in the digital realm for the past 15 years, amassing over 200,000 positive feedbacks. Our dedicated customer support team is committed to assisting you at every stage of your journey, from placing your order to ensuring a seamless delivery experience.

We take pride in our swift shipping, dispatching every order within 24 hours and conducting thorough inspections to guarantee impeccable quality. Our commitment to delivering an unparalleled shopping experience extends beyond DE, UK, and US, as we now also have dedicated websites for the US and UK markets.

At Legend Footwear, customer satisfaction is paramount. We assure the authenticity and excellence of each product we offer. Discover the Legend Footwear difference, where quality and customer delight take precedence.

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Legend Footwear 5 star review on 15th April 2024

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Legend Footwear 5 star review on 27th February 2024

Legend Footwear 5 star review on 27th February 2024

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Legend Footwear 5 star review on 6th February 2024

Legend Footwear 5 star review on 6th February 2024

80

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the boots on sight but sadly the right foot was too tight and uncomfortable so they’ve sadly been returned. I want to try a different style but they are so difficult to source .”

Posted 2 months ago

Hi Judith! We're genuinely sorry to hear about your discomfort with the right boot. We strive to provide comfortable footwear, and we understand your disappointment. Please know that we're continuously improving our sizing and quality control processes to ensure a better experience for our customers. If you're open to it, we'd love to help you find a different style that suits you better. Feel free to reach out, and we'll do our best to assist you in sourcing it.

Posted 2 months ago

“I was disappointed with the track shoes and sent them back. So far the help to process - the return of the shoes has been very good Will be further delighted when I get my refund!”

Posted 2 months ago

Please be aware that we conduct a comprehensive quality inspection before sending out every order. Our main priority is to dispatch the exact model that was advertised. We have received the package and it is currently undergoing scanning and inspection at our warehouse. Once this process is completed, we will promptly initiate the refund, which will be credited back to the original payment method within 2-3 working days. Additionally, we have reached out to the customer for further details regarding the issue, but unfortunately, we have not received a reply.

Posted 2 months ago

“The website was very easy to use and good but as for the delivery, I still haven’t received my order when it was placed on the 12th of December.”

Posted 4 months ago

Hi Alice! We regret the delay in delivery, however, the courier has confirmed that the parcel was delivered to on December 22nd, 2023 to the customer. We strongly recommend our customers to contact us before providing any feedback.

Posted 4 months ago

“I'm very disappointed with the colour. The photos showed red and these are fluorescent pink. Other than that, they're barefoots and look great.”

Posted 5 months ago

Hello Jenny! Please know we have a thorough quality inspection prior to dispatching each order. We ensure we dispatch the exact same model as advertised. We have not received any complaint or return request from the customer. We ensure to provide hassle free returns & smooth transactions to our customers.

Posted 5 months ago

“I’m still waiting for my order to be delivered”

Posted 11 months ago

Hi Shana, Upon tracking your package, we discovered that it was re-routed by our delivery partner, which unfortunately led to a delay in its delivery to your address. We understand how frustrating this must be, especially when you were expecting your package to arrive within the specified timeframe. We have escalated the matter and are closely monitoring the situation to ensure that your package is delivered to you without any further delay & if not delivered until 24 - 48 hours, we shall initiate a full refund.

Posted 11 months ago

“Shoes arrived quite badly marked but decided to keep them as I’ve been searching for a pair in my size for months and couldn’t face the hassle of returning. Greater care should be taken to check items before shipped!”

Posted 11 months ago

Hi Zoe, Thank you for bringing this to our attention. Please know we have thorough quality inspection prior dispatching each order. We have never received a single email from the customer highlighting this concern sharing the images. We advise customers to bring this to our notice to assist them ahead with a solution. We offer hassle free returns for 30days for full refund providing a prepaid return label.

Posted 11 months ago

“I sent the item back as I wasn’t happy withthem”

Posted 1 year ago

Hi Maryanne, Thank you sharing your experience. We are sorry to know that you were not satisfied with the item. Can you please highlight what's the reason you returned them & what did not not met your expectations as we would definitely want to improve. We have a wide collection of various brands, styles & models. You can definitely try any another style/model suitable for you. We look forward to serving you again in future to ensure a happy purchase.

Posted 1 year ago

“I like the look of these boots but they are difficult to get on and off as you have to loosen the laces virtually to the bottom every time you want to put them on or take them off.”

Posted 1 year ago

Hi Sarah, Thank you for sharing your experience. As its uncomfortable & not easy to wear, you can return them for full refund provided they are in brand new condition. We have a wide collection & advise you to try different model/style which is easy to glide in & take off. We look forward to serve you again with your desired footwear best suitable for you.

Posted 1 year ago

“Hi, shoes were brill bit I paid for next day delivery but the parcel came three days after purchase.”

Posted 1 year ago

The order was dispatched on the day we received it via Royal Mail Special Delivery Guaranteed service. However, there was no answer when the delivery was attempted the next day leading to failure in delivery. The customer then again requested redelivery for the item which was eventually delivered on the 3rd day from the day it was dispatched. We request customers to be available at their mentioned address to collect the package. We advise customers to contact us prior to leaving any feedback to assist them with the best possible solutions.

Posted 1 year ago

“As a company your service was excellent, as for the boots, well that's a different matter! Far too small and I always get size 9. Also the quality control is poor as one of the boots has a fault were the rubber rand meets the leather upper.”

Posted 1 year ago

We have quality inspection before dispatching each order wherein no issues were found. Also, we have requested images from the customer for further inspection which we have yet not received. The fitting of each footwear differs from brand to brand & even sometimes the same size from two different brands does not fit the same. However, we have provided free prepaid return label to return the footwear for a refund to the customer.

Posted 1 year ago

“Hi. The boots I've ordered have came with marks on boots. I'd like a refund as I have purchased the same boots elsewhere now. Please can you send me details on how best to return them. Thank you. Amanda.”

Posted 1 year ago

We do a thorough quality check before dispatching any item. We request the customer to check their inbox to find the return label along with the instructions. We shall refund once we receive the item post inspection. Please contact us if you require any assistance with your return before leaving a feedback, we are more than happy to help.

Posted 1 year ago

“Your staff are brilliant, your systems need work and cause problems, I had to call the staff for help several times. At least once they could not find my order initially, think I found several bugs for you. I hope they are sorted quickly.”

Posted 1 year ago

Initially, the customer provided us with incorrect order information and we were unable to find their order details in our system. Later we were able to find the order after we requested the buyer to send us an email with the order details and they forwarded the order confirmation email. We advise buyers to provide us with the correct order information when they contact our customer support team so it's easier and quicker to assist.

Posted 1 year ago

“Expensive but not in stock elsewhere. Arrived promptly, in good condition.”

Posted 1 year ago

“Service was good, however product was poor causing severe back pain, strange for a quality saucony shoe.”

Posted 1 year ago

“a bit too wide at velcro fastenomng point”

Posted 1 year ago

“Quick service but slightly different size supplied to that ordered”

Posted 2 years ago

“Thank you”

Posted 2 years ago

“Great value and product, but delivery was very slow. I understand the need for new covid procedures which take longer, but I only got an update when I eventually chased up my order.”

Posted 3 years ago

Order was dispatched on 31st December Thursday and the courier only accepted the shipment on 4th January which is a Monday. The courier does not process and y shipments on Public Holidays and weekends. The shipment was delivered to the buyer on 6th January. All our standard shipments within the UK are delivered within 2-3 working days. If you have any query regarding the shipment please contact us on the following email address: Sales@legendfootwear.co.uk

Posted 3 years ago

“Product is good, but I'm really annoyed with the delivery. Legend Footwear didn't pass on my full address to the courier. It delayed the delivery and required a few phone calls to sort out. I wouldn't be too bothered if delivery was free, but I paid for it... probably won't be ordering again”

Posted 4 years ago

We provided the courier company with the same, full address which the customer provided upon placing the order. The parcel was despatched on 18 November 2019 and a few days later we were informed by the courier company that the phone number is needed in order to deliver the parcel. We emailed the customer and asked them for the required information since they haven't provided any contact number. The customer said they were already in touch with the courier and provided missing details. As per the tracking details, we can see that the parcel was delivered on 25 November 2019.

Posted 4 years ago

“Just the most amazing customer service. Fast response to email queries, items dispatched and delivered quickly, refunds promptly processed (nothing wrong with the shoes, they just didn’t fit unfortunately), couldn’t ask for more. Lovely to deal with a company that runs like a well oiled machine. I highly recommend Legend, and will definitely shop with them again. Thank you!”

Posted 4 years ago

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Legend Footwear is rated 4.9 based on 4,464 reviews