Legend Footwear Reviews

Name: Legend Footwear
Address: Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, London
Rating: 4.91

4.9 Rating 4,607 Reviews

98 %

of reviewers recommend Legend Footwear

4.9

Based on 4,607 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Legend Footwear:

At Legend Footwear, our legacy spans over three decades, catering to fashion enthusiasts with premium, branded footwear. Established in 1992, we've curated a selection of 100% authentic products from over 100 globally renowned brands such as Dr. Martens, Birkenstock, UGG, Nike, and more.

Recognizing the challenges of online shopping, we've been successfully operating in the digital realm for the past 15 years, amassing over 200,000 positive feedbacks. Our dedicated customer support team is committed to assisting you at every stage of your journey, from placing your order to ensuring a seamless delivery experience.

We take pride in our swift shipping, dispatching every order within 24 hours and conducting thorough inspections to guarantee impeccable quality. Our commitment to delivering an unparalleled shopping experience extends beyond DE, UK, and US, as we now also have dedicated websites for the US and UK markets.

At Legend Footwear, customer satisfaction is paramount. We assure the authenticity and excellence of each product we offer. Discover the Legend Footwear difference, where quality and customer delight take precedence.

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Legend Footwear 5 star review on 22nd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refused refund, no response to my emails asking for clarification, haven't received the shoes back yet.”

Helpful Report

Posted 1 year ago

We operate a no quibble 30-day returns policy. A refund will be provided given items are returned back in their original condition as NEW and UNWORN (i.e. as received) with their original unmarked/undamaged box and swing tags. If we receive items back that violate this policy i.e. used shoes , we hold the right to reject a refund request.

Posted 1 year ago

“Please understand that the service was good and the product of good quality but it doesn't possibly fit despite being identical in its fitting (41) as my old pair which fit perfectly. Not your fault of course but living on a remote island this is disastrous. The manufacturers Birkenstock had refused to deliver to the Hebrides.”

Helpful Report

Posted 1 year ago

“I Fever received my pair of shoes. After 3 weeks got a refund but an investigation never took place and I was not provided with any updates. When I requested to but again those shoes at the same price, I was told to make another order with the current price. I will never buy any shoes ever again using this shop. Ps: as of now, my package is still not delivered.”

Helpful Report

Posted 2 years ago

Please be aware the order was placed just before Christmas, many deliveries do get misplaced and lost during these peak times and delivery timeframes are longer than usual. The above being an international order, took longer to investigate given the destination of the order and the time period. After the investigation, a full refund was provided and as the customer wanted the item again, we asked them to place a new order as the order was already refunded. They never ask for a price match as we would have provided it had they asked us about it. We request our customers to contact us directly to sort out any issues they may have before posting a feedback with regards to our products and services.

Posted 1 year ago

“Delivery did not arrive and cant get any answers from them, i have no item, out of pocket now, all they say is its been delivered - wont listen to me that i have not received the goods - bought through Amazon - the customer service stinks”

Helpful Report

Posted 2 years ago

“Ordered boots from Legend Footwear on Amazon and had the WORST experience! I paid for expedited shipping. However, they failed to mention that if I placed an order on a Friday they wouldn't bother to ship the item until Monday since they close for the weekend. Let me tell you how much I appreciate my package arriving late for your day off. Then, I received an email on Monday saying they couldn't ship until I confirmed that I wanted the boot they had in stock (Not the boot pictured on amazon). It wasn't the same boot at all. NO, I DON'T WANT A DIFFERENT BOOT. I WANT THE ONE YOU SOLD ME WHEN I PURCHASED THE F'ING THING. Then I had to go through the process of calling Amazon Support to have them send an official cancelation which only took forever of course. If I could give you zero stars I would. Bad business practices and terrible customer service. DO NOT DO BUSINESS WITH THIS COMPANY!”

Helpful Report

Posted 2 years ago

“Authenticity of products questionable. Refunds and returns for faulty items refused. Customer service non existent/extremely poor. Advise others to purchase elsewhere.”

Helpful Report

Posted 3 years ago

All the products we sell are 100 % Original and are sourced directly from the brand owner or authorised distributor. The Order was placed online and the buyer contacted us after 4 months of receiving the order stating that the item is faulty. We inspected the item and the item did not have any manufacturing faults. We do accept items back which have a manufacturing defect. Unfortunately, in this case - we can no longer entertain the return request as the boots are already worn and damaged due to wear and tear. We have also explained properly to the buyer that the damage/leak is due to wear and tear and not manufacturing defect.

Posted 3 years ago

“Nothing to be happy about!”

Helpful Report

Posted 3 years ago

The customer placed the order for the Chippewa boots which are known for being handmade boots, and contacted us to raise an issue about the stitching being stitched the wrong way. We explained to the customer that these are hand made boots and some minor imperfections might be present and there is nothing wrong with that. We offered a partial discount for the customer to keep the item and to reduce the hassle of returning it back, however, the customer was unwilling to accept the offer. As a result, we accepted the customer's return and provided a free return. The refund will be issued upon receipt of the item.

Posted 3 years ago

“DO NOT BUY HERE....... they will not uphold your consumer rights for have a refund or replacement if your shoes are not fit for purpose.”

Helpful Report

Posted 4 years ago

The shipment was delivered on 30th August and the buyer contacted us mid-October as the buckle on the boots broke off after wearing them for a couple of weeks. We rejected this return since this issue was caused due to wear and tear of the item and we accept returns for items which have a manufacturing fault. We also offer 30 days return period and we accept returns as long as they are not worn.

Posted 4 years ago

“"*All emails are answered within 24 Hours." You must be joking!!!!!!!!!!!! I have waited for more than 60 hours already, I still haven't received a response...”

Helpful Report

Posted 4 years ago

We checked our account and seen that we did not have any email which we have not replied over 24 hours. We noticed that the email from this customer went to the Spam folder which is a rare situation. We have contacted the buyer and have kept them updated on their order. We do reply to all emails within 24 hours and we have made a note to also check our spam folder daily if any emails are sent to the spam folder.

Posted 4 years ago

“I paid for 24 hour delivery and 48 hours later I was still waiting. When contacted as to why this way - Legend said there was a problem with despatching. I asked as to why I had not received a phone call or email to explain to which they could not respond. This was not good enough in my opinion. They did rectify the issue and have the item delivered at no extra cost by 9am the following day and refund my 24 hour delivery charge, but the initial fact of no contact to inform me of delay means I will never use them again!!!!”

Helpful Report

Posted 5 years ago

Due to an issue with our system, there was a problem with the dispatching of this order. As soon as we became aware of the problem, we fixed this issue and offered the customer a refund on their postage and dispatched the order with next day 9 am service. We were not aware of the issue until the customer contacted us thus we haven't made any contact with them.

Posted 5 years ago

“Should of arrived Wednesday after paying 24hr service for delivery and still no order! No happy at all”

Helpful Report

Posted 5 years ago

Item already delivered. The order was placed on 18th April 2019. The carrier collected the parcel from our warehouse on Tuesday 23 April 2019 due to the Easter Bank Holiday break. Royal Mail doesn't deliver and doesn't work during the Bank Holidays. The parcel was delivered to the customer within 3 working days once dispatched. The customer didn't pay for the guaranteed next day delivery.

Posted 5 years ago

“Paid for 24hr tracked... came 48 hours later! Flagged as incorrect? Ordered on the 10th roughly around 2 - arrived on the 12th. 48hours. Basically a late Birthday present byvthe time it arrived!”

Helpful Report

Posted 5 years ago

We dispatch all orders within 24 hours. We shipped this order with next day delivery service and the delivery of this order was attempted the next working day. As the buyer was not present at the address the shipment was kept available for collection or for redelivery. The buyer collected this shipment the following day from the Courier Depo. We advise our customers to please be present at the time of delivery so that they do not miss out on their deliveries.

Posted 5 years ago

Legend Footwear is rated 4.9 based on 4,607 reviews