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Led-torch.co.uk Reviews

4.8 Rating 1,156 Reviews

95 %

of reviewers recommend Led-torch.co.uk

Company Reviews

Product Reviews

4.8

Based on 1,156 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Led-torch.co.uk:

The UK's largest range of Led Lenser torches, head torches & accessories. Call now for any service queries on 0844 5678 365 9-5pm.

Visit Website

Phone:

+44 (0)344 5678 365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

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Led-torch.co.uk 5 star review on 3rd November 2022

Led-torch.co.uk 5 star review on 5th March 2022

Led-torch.co.uk 5 star review on 13th January 2022

Led-torch.co.uk 5 star review on 4th January 2022

Led-torch.co.uk 5 star review on 5th March 2021

Led-torch.co.uk 5 star review on 4th December 2020

Led-torch.co.uk 5 star review on 20th October 2020

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One month old just about and the dimmer switch does not work properly and making a clicking noise be careful looks like a reconditioned second hand torch and I paid for a brand new one really disappointed as this was a birthday present from my daughter 🫤”

Posted 1 month ago

“I’m waiting for you to respond to my email as I want to return it!”

Posted 4 months ago

“Very poor service, hasn't arrived and customer service won't answer emails. Automated reply and left to whistle.”

Posted 1 year ago

“Disappointed, make something as simple as a torch so complicated. With all the functions into one button is an absolute joke. I love the power and reliability of led lensers as i have bought multiples over the years, however it might be time for me to change brands and get back to basics one press on the button for on MAX light another press for off.”

Posted 2 years ago

“Your not told that you dont sell a battery for the P7R SIGNATURE”

Posted 2 years ago

“needed a new charger for ledlenser H7Rcore which is unavailable (and has been for quite a while now) so ended up buying a complete new H7Rcore costing £70 and postage which was delivered 3 days late when paid for 3 day delivery”

Posted 2 years ago

“So. Having waited more than the ten days specified delivery I was promised next day delivery..... Someone waited in between 4 and 5 in the afternoon and no delivery. Received a message at nearly half past seven to say it wasn't going to be delivered. Finally the package arrived and I'm one charging cable short. Now two emails to your customer service and still no reply. Shoddy. Won't be using you again.”

Posted 2 years ago

Hi Stuart, after the original parcel was lost in transit, there was a rush to get the replacement out on a next day service and in the hurry, one was packed rather than 2. The additional delay was from the courier, we were unaware of this and of course it is not ideal. I am sending the second cable to you straightaway using a tracked courier. I do appreciate your feedback and will look at ways to improve, particularly with resending parcels. Regards, Jude

Posted 2 years ago

“I had a ledlenser Maglite x21. The battery tube got flattened. I only wanted to know if the new x21 rechargeable pack would fit the old x21. Easy. No. Some really pathetic responses followed. I was clearly not making a warranty enquiry. I was making a sales enquiry to buy a new battery pack. The first guy Jamie, idiot, referred me to the warranty people. Despite me telling him this was a sales enquiry. The warranty people who were asked the same question ie will an x21 rechargeable tube fit an old x21 referred me to their sales website. Absolutely, pathetic customer service. You should all know that stuck batteries in a Maglite are common and that you will get zero customer service from them. They are complete idiots. Steer well clear of them. I will never buy another Maglite. Don’t you either. There are far better, much cheaper, more powerful torches on Amazon uk. Extraordinarily disappointed with them”

Posted 2 years ago

LedLenser and Maglite are 2 different manufacturers. We are the authorised retailer for Led Lenser torches and sell only current models. You were referred to the warranty team as they may have had prior knowledge of whether Led Lenser batteries were compatible with other older torch manufacturers. I would recommend approaching the company that made your torch - Maglite.

Posted 2 years ago

“Delivery charge was unacceptably high.”

Posted 2 years ago

“Case is too small and not fit for purpose. Why ledlenser have produced this product is beyond me.”

Posted 2 years ago

“Really happy with the actual torch from led Lenser. The issue was with the pouch that the torch comes with. The stitching was already broken apart as I pulled it out “new” from the box. I emailed customer support immediately however I have since heard nothing back. Very disappointed in led customer service. Unfortunately could not recommend to a friend given the faulty pouch but mostly because no one has replied to my issue”

Posted 3 years ago

Hi there Garth, We were exceptionally busy over Christmas and with the days off it did take us a little time to get to your email. I can see that you've now been sent a replacement. Best wishes, Jude

Posted 3 years ago

“MH4 must be one of the most basic and cheapest models on the MH range. I always find paper instructions to be a challenge but the plastic casing and metal clip just collapsed at my first attempt of installing the battery. I won't be recommending and I would advise that you buy a more expensive head torch than this model.”

Posted 3 years ago

“I am asked fir a review and my order battery has not been delivered yet?”

Posted 3 years ago

“I bought the bike mount for the p7r. The click/rotation graduations are spaced way too far apart. 2 or 3 degrees of rotation at the torch throws the light around 1 metre to the left or right. Ive tried mounting it all along the handle bar and different flood to spot settings and it was never right. I've tried to make it sit between clicks but it'll just find it's home in a matter of seconds. I couldn't get it just right unless I had it shinning just in front of my wheel, which is dangerous.”

Posted 3 years ago

As the bike mount isn't working for your bike, you can return it for a refund (or an exchange if you think it is faulty - we've not had any other issues with it) : https://www.royalmail.com/track-my-return/create/284 Best wishes, Jude

Posted 3 years ago

“I bought a Ledlenser H8R head torch and was horrified to find it came in plastic packaging that isn't even recyclable. This product should have been sold for years just in a cardboard box preferably made from recycled cardboard. Until companies become environmentally friendly they will get bad reviews from me.”

Posted 3 years ago

Hi Mike, We understand, and are also trying to be environmentally friendly with the packaging we use. Unfortunately, we are retailers of LedLenser rather than manufacturers so we cannot change packaging on the individual products - but we're working on it! All of our warehouse packaging is plastic free and can be recycled or composted at home. We still receive a number of products from our suppliers wrapped in plastic, which means you may receive some of this in your parcel. We are communicating with our suppliers to change this. Please see our blog for information on how we're doing: https://www.farrar-tanner.co.uk/blog/2019/06/weve-gone-plastic-free/ Reviews like yours help the cause so thanks for taking time to do it. Best wishes, Jude Customer Service

Posted 3 years ago

“I would highly recommend NOT to buy this case if you have the H7R.2. Its far to small and feel I have been miss sold by LED LENSER. After a number of attempts I managed to get it to fit by practically screwing it up which when you spend that amount on a good quality head torch you shouldn’t have too. Think the design team need to go back to the drawing board.”

Posted 3 years ago

Thank you for the feedback, if it does not fit your torch, we'd be happy to exchange or refund, please use our free returns service. https://www.royalmail.com/track-my-return/create/284 Best wishes, Jude

Posted 3 years ago

“Ordered a torch, paid, had an email saying it had been dispatched. No torch arrives. Wait a week. Still no torch. Contact customer services, the agent apologises and asks if I would like a replacement, I say yes, the agent says no stock for 5 weeks. Now - did they ever really dispatch the torch I ordered? I think not.”

Posted 4 years ago

“THE BATTERY CONNECTOR INSIDE THE BATTERY HAS BECOME DETACHED, RENDERING THE HEAD TORCH USELESS AS I CANNOT CHARGE IT. DID NOT EXPECT THIS TO HAPPEN WITH A UNIT THAT COST SO MUCH”

Posted 4 years ago

“I received a faulty head torch and waiting for replacement. So far the response from the team has been very good. Send me another review request when the replacement arrives and I’ll let you know! Replacement arrived and has the same problem. Passed on to a different department for advise! Grrrrr! All taking up time and energy ! Not happy”

Posted 5 years ago

Hi Annie, I'm sorry to hear about your problem with your Ledlenser torch. This does not sound right and we have contacted our distributor to see if there was any issue with the torches reported. You can email details of your LedLenser product and the problem to support@ledco.co.uk Depending on the problem they may be able to diagnose the problem remotely or will give you return details for repair or replacement if in warranty. I hope this helps. Sabina

Posted 5 years ago

“Paid a fortune for delivery and still not had my battery delivered nearly 2 weeks later!”

Posted 5 years ago

Hi Dene, This has gone missing in the post and has been resent to you on a next day guaranteed delivery as discussed over emails. Many thanks, Sabina

Posted 5 years ago

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Led-torch.co.uk is rated 4.8 based on 1,156 reviews