Leasing.com Reviews

Name: Leasing.com
Address: Domain House, Watchgate Newby Road,, Domain House, Watchgate Newby Road,, Stockport
Rating: 4.48

4.5 Rating 4,672 Reviews

90 %

of reviewers recommend Leasing.com

Company Reviews

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Info

4.5

Based on 4,672 reviews

About Leasing.com:

About Leasing.com

Leasing.com is THE car leasing comparison site. 9/10 users find the best deal on Leasing.com. We pull together millions of leasing deals from the UK's most trusted brokers, deals, manufacturers, and funders. Why compare prices anywhere else?

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Email:

Help@leasing.com

Location:

Domain House, Watchgate Newby Road,,
Domain House, Watchgate Newby Road,
Stockport
SK7 5DB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no phone number to get in contact with the provider”

Helpful Report

Posted 3 years ago

Hi Eve, Thanks for your review. Although we don't display these details on our website, many of our advertising partners do currently follow-up enquiries by telephone. We are always looking to improve the experience for our users though, so I will send this feedback to our feedback team on your behalf. If you have anything further to add or need further assistance please email help@leasing.com Many thanks The Leasing.com Team

Posted 3 years ago

“I just want a quote. Give me a quote now that I have requested one”

Helpful Report

Posted 3 years ago

Hi Philip, Thank you for your review, I can see the advertising partner has responded to your enquiry, to view this response please log in to your leasing.com account and click on 'My Account' (in the top right corner of the page) and then ‘my enquiries’. This will open a messaging service between yourself and the advertising partner and you will be able to see their response. If you are struggling to view this message, please email the Customer Operations Team at help@leasing.com and we will be happy to help. Many Thanks The Leasing.com Team

Posted 3 years ago

“I want info about leasing not requesting to register an account. just give general info on cost of leasing on different cars”

Helpful Report

Posted 3 years ago

Hi Noel, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. We ask enquirers to create an account so that they can manage all of their enquiries with different advertisers in a single place. If you'd prefer not to create an account, our advertiser(s) do still receive your contact details and are able to contact you directly. If you have any further questions or any other issues using Leasing.com, please email help@leasing.com and we'll try to help you out. Many thanks, The Leasing.com Team

Posted 3 years ago

“Shows on the website vehicles in stock then enquire only for them to say out of of stock !! Don’t advertise if you haven’t got them !!”

Helpful Report

Posted 3 years ago

Hi Tracy, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please pop us an email to help@leasing.com with further details so we can look into this. Many thanks, The Leasing.com Team

Posted 3 years ago

“poor website when searching for the vehicle im looking for.”

Helpful Report

Posted 3 years ago

Hi Peter, Thanks for your review. We're sorry to hear you are having issues navigating your way through the site. Please contact help@leasing.com with further details and we will be happy to help. Many thanks, The Leasing.com Team

Posted 3 years ago

“I have literally just enquired. My experience of the site so far is asking for feedback before anything has happened.”

Helpful Report

Posted 3 years ago

Hi Pete, Thanks for your review. We ask to be rated on your overall experience and the usability of our site, up to when you make your leasing enquiry. This is because we are a comparison site for main dealers and brokers to advertise their lease deals. We do not offer or arrange vehicle finance, or supply the vehicles advertised on Leasing.com. So after making your enquiry you would then go on to deal with a main dealer/broker and this is less to do with leasing.com as a company as you would be dealing with a separate company. If you have any further feedback, please email help@leasing.com and we can review this. Many Thanks, The Leasing.com Team

Posted 3 years ago

“The details are incorrect. It's shows the car at a price and says maintenance included. When they called me they stated that was incorrect and it wasn't. Waste of my time and theirs”

Helpful Report

Posted 3 years ago

Hi David, Thanks for your review and I'm sorry to hear you've had a bad experience. We have spoken to the lease provider and they have informed us of some issues they have had internally, as a result, they have removed all of their deals from our site whilst the issue is being fixed. They are going to contact you to offer their apologies and see if there's anything further they can do to help. I hope this is okay, and if there's anything else we can help with please email help@leasing.com Many thanks Leasing.com

Posted 3 years ago

“Not even had a phone call”

Helpful Report

Posted 3 years ago

Hi Gillian, Thanks for your review, sorry to hear you haven't heard back from your enquiry. Please note, if you enquire on a bank holiday weekend there could be a delay in receiving a response as a lot of companies on our site are closed during this time. We have contacted the advertising partner providing the offer on your behalf and asked them to get in touch with you. Once they have responded to your enquiry please log in to your leasing.com account and click on ‘My Account’ to view the response. If you need any further help, please contact help@leasing.com Many thanks Leasing.com

Posted 3 years ago

“Trying to register was impossible, it would not accept my phone number. I don't have time to waste on websites that don't work. I want to lease a car ASAP not play with a website!”

Helpful Report

Posted 3 years ago

Hi Carolyn, Thanks for your review. We're sorry to hear you are having issues navigating your way through the site. Please contact help@leasing.com with further details of the issue you experienced and we will be happy to look into this. Many thanks, The Leasing.com Team

Posted 3 years ago

“really hard to get any actual information from - gave up”

Helpful Report

Posted 3 years ago

Hi Niccie, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please pop us an email to help@leasing.com with further details so we can help. Many thanks, The Leasing.com Team

Posted 3 years ago

“Scam. Once they take your money - you get no help. Worst customer service. Rude. We didn’t get on with the car. Wanted to swap. They asked us to pay £4k!? And wait for another car 5 months.”

Helpful Report

Posted 3 years ago

Hi Magdalena, I'm sorry to hear you've had a bad experience with an advertising partner on our site. We would like to get this sorted for you, please email help@leasing.com and let us know the name of the company you arranged your lease through along with the issues you've had with them and we'd be more than happy to look into it for you. Many thanks The Leasing.com Team

Posted 3 years ago

“nobody follows up”

Helpful Report

Posted 3 years ago

Hi Dallas, Thanks for your review, we're sorry you've had a bad experience. I can see you made an enquiry this morning, if you don't hear back from them by the end of today then please email help@leasing.com and we'll be happy to chase your enquiry for you. Many thanks The Leasing.com Team

Posted 3 years ago

“Complex slow website not useful”

Helpful Report

Posted 3 years ago

Hi Jim, Thanks for your review. We're sorry to hear you are having issues with using the website. Please contact help@leasing.com with what you are having trouble with and we will be happy to help. Many thanks, Leasing.com

Posted 3 years ago

“Really poor. Much better prices to be found elsewhere”

Helpful Report

Posted 3 years ago

Hi Steve, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please pop us an email to help@leasing.com with further details so we can look into this. Many thanks, The Leasing.com Team

Posted 3 years ago

“Not satisfied”

Helpful Report

Posted 3 years ago

Hi Syed, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please pop us an email to help@leasing.com with further details so we can help. Many thanks, The Leasing.com Team

Posted 3 years ago

“Can’t find phone number to call”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your review. We are sorry you have had a bad experience. The best way to get in contact with an advertising partner on the site is to click on ‘view deal’ on the deal you like, then click on ‘Get a Quote’ where you will be able to leave your details. The advertising partner will then contact you directly. If you need any further help with this, please contact us at help@leasing.com Many thanks, The Leasing.com Team

Posted 3 years ago

“No communication”

Helpful Report

Posted 3 years ago

Hi Gill, Thanks for your review. We’re sorry to hear you haven’t had a response to your enquiry. We have contacted the advertising partner providing the offer on your behalf and asked them to get in touch with you as soon as possible. Once they have responded to your enquiry please log in to your leasing.com account and click on ‘My Account’ to view the response. If you need any further help, please contact help@leasing.com Many thanks, The Leasing.com Team

Posted 3 years ago

“False advertising. None of the dozen or so offers I have enquired about are available. Even when I’ve phoned within minutes of an advert going live, they say the offer is no longer available and then offer something way over the advertised price. Just a scam to get your number and email so I’m now getting bombarded with ridiculous offers. Go on … blame covid!!!”

Helpful Report

Posted 3 years ago

Hi Mike, Thank you for your review and we're sorry you've had a bad experience when enquiring to an advertising partner. We have checked our enquiry system and can see you've made 1 enquiry via our website in the last 12 months. If you have gone direct to a company, then we won't be able to look into that issue as we have no reference of the deal price at the time you enquired. We have contacted the one advertising partner you enquired with regarding your complaint and they have advised us the quote they provided was 2p over. They have apologised for this mistake and said they are happy to take the 2p off. They have also advised that the 25-week order time was an issue for you. Due to global supply chain issues, factory orders for certain manufacturers are taking longer than usual. This is an issue affecting the whole automotive sector. If you would like to receive a vehicle sooner, please select 'in stock only' deals on the site. I hope this has clarified some issues and if you need anything else please email help@leasing.com Many thanks The Leasing.com Team

Posted 3 years ago

“I requested a confirmation quotation against a Mercedes Benz E300 coupe advertised on Leasing.Com. Whilst I received a timely response, funnily enough, the dealer claimed that manufacturers' prices "HAVE JUST" risen by about £30 / month. It strikes me that somebody is advertising deals that cannot and will not be met. My advice is to stay away from this site, you are wasting your time.”

Helpful Report

Posted 3 years ago

Hi Alan, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please pop us an email to help@leasing.com with further details so we look into this. Many thanks, The Leasing.com Team

Posted 3 years ago

“Asking for a review prior to even contacting anyone or any service being received is 1) unprofessional 2) underhand. Reviews should be assessing experience on the site, integration with staff, service and support, and not simply used as a rating to capture greater market share.”

Helpful Report

Posted 3 years ago

Hi Steven, Thanks for your review, As Leasing.com is the lease comparison website we ask for a review after you have made your initial enquiry as we want to know how your experience was using our site to compare deals and make your enquiry. Beyond that, our advertising partners will also have their own review service, so we do try and separate the two for clarity. We’re sorry you find this method frustrating and we will pass your comments back to our feedback team, as we are always looking to improve. If you have any questions or need any assistance please contact help@leasing.com. Many Thanks, The Leasing.com Team

Posted 3 years ago

Leasing.com is rated 4.5 based on 4,672 reviews