Leasing.com Reviews

Name: Leasing.com
Address: Domain House, Watchgate Newby Road,, Domain House, Watchgate Newby Road,, Stockport
Rating: 4.46

4.5 Rating 3,679 Reviews

90 %

of reviewers recommend Leasing.com

Company Reviews

Metrics

Info

4.5

Based on 3,679 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Leasing.com:

About Leasing.com

Leasing.com is THE car leasing comparison site. 9/10 users find the best deal on Leasing.com. We pull together millions of leasing deals from the UK's most trusted brokers, deals, manufacturers, and funders. Why compare prices anywhere else?

Visit Website

Phone:

0161 482 7650

Email:

Help@leasing.com

Location:

Domain House, Watchgate Newby Road,,
Domain House, Watchgate Newby Road,
Stockport
SK7 5DB

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“advertise prices that do not exist when speaking to the dealer.”

Helpful Report

Posted 2 years ago

Hi Antonio, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please pop us an email to help@leasing.com with further details so we can help. Many thanks, The Leasing.com Team

Posted 2 years ago

“It is not possible to separate my experience of leasing.com and the advertising partner for customer. The advertising partner falsely claimed that the car we required was available within the timescales we require to get us to register on their database only to come back and say immediately after i registered that the car isn't actually available - very dishonest and unethical. The partner i dealt with is zen-auto. On basis of this experience am very unlikely to use leasing.com again as it is your responsibility to police such fraudulent partners.”

Helpful Report

Posted 2 years ago

Hi Punit, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please can you send an email to help@leasing.com with further details so we can look into this. Many thanks, The Leasing.com Team

Posted 2 years ago

“Unable to make any contact with anyone. Deals are click bait… not available when you actually go to click on them. Accurate information with clear details on how to apply a car would be greatly beneficial”

Helpful Report

Posted 2 years ago

Hi Sonny, Thanks for your review. I can see the advertising partner has responded to your enquiry this morning, to view this response please log in to your leasing.com account and click on 'My Account' (in the top right corner of the page) and then ‘my enquiries’. This will open a messaging service between yourself and the advertising partner and you will be able to see their response. They have informed you that the vehicle you're interested in is available to order. If you have any queries similar to this in the future, please email Client Services at help@leasing.com and we will be happy to help. Many thanks, The Leasing.com Team

Posted 2 years ago

“Says in stock, needed a car within next couple weeks but actually when you speak them the stock is due next year, so there not actually in stock”

Helpful Report

Posted 2 years ago

Hi Lee, Thanks for your review and we're sorry you've had a negative experience when making an enquiry. Unfortunately, this can happen with in stock deals as the amount of vehicles they have available will be limited and can go quickly if it's a good deal. We apologise on behalf of the advertiser for any inconvenience caused. If you need anything else please email help@leasing.com Many thanks, The Leasing.com Team

Posted 2 years ago

“requested a quote with options, received the quote with no options on. just a standard mailer from the system. pointless.”

Helpful Report

Posted 2 years ago

Hi Dan, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please can you send an email to help@leasing.com with further details so we can look into this. Many thanks, The Leasing.com Team

Posted 2 years ago

“Good website on the surface, but the dealers are incredibly slow to respond, if they even bother responding at all. Kind of defeat the purpose of this website. Leasing.com should seriously consider removing Zen Autos from their list of partners. They’re a complete waste of time and they mislead you too, by providing you with the best deals to hook you in, only to then let you down with telling you they are no longer available or get you to sign up to their website, which they then don’t respond to you messages there either. Complete waste of time. I remember a time when they use to snap your hand off for a sale, now it’s the other way around - the customer has to do all the chasing. Business must be really good right now if you are a car dealer!”

Helpful Report

Posted 2 years ago

Hi Adam, Thanks for your review. We’re sorry to hear you haven’t had a response to your enquiry. We have contacted the advertising partner providing the offer on your behalf and asked them to get in touch with you as soon as possible. Once they have responded to your enquiry please log in to your leasing.com account and click on ‘My Account’ to view the response. If you need any further help, please contact help@leasing.com Many thanks, The Leasing.com Team

Posted 2 years ago

“Made an inquiry and in response got the deal was withdrawn. First time planning to lease, put off for ever.”

Helpful Report

Posted 2 years ago

Hi Ravi, Thanks for your review and we're sorry you've had a negative experience when making an enquiry. I can see the adverting partner responded to the enquiry letting you know all the stock have sold for that deal. Unfortunately, this can happen with in stock deals as the amount of vehicles they have will be limited. We apologise on behalf of the advertiser for any inconvenience caused. If you need anything else please email help@leasing.com Many thanks, The Leasing.com Team

Posted 2 years ago

“The first time I have used your website and the offer I enquired about has been withdrawn.”

Helpful Report

Posted 2 years ago

Hi Jeffrey, Thanks for your review and we're sorry you've had a negative experience when making an enquiry. I can see the adverting partner responded to the enquiry letting you know all the stock have sold for that deal. Unfortunately, this can happen with in stock deals as the amount of vehicles they have will be limited. We apologise on behalf of the advertiser for any inconvenience caused. If you need anything else please email help@leasing.com Many thanks, The Leasing.com Team

Posted 2 years ago

“The website is very poorly designed. It was much better back in 2016 with the sliding price range and easy customisation of the deal without clicking on different menus and waiting an eternity for each selection to confirm. When you want to change three things, it’s tedious and keeps me away from the site. Having used this site for 8 years now, it’s pretty frustrating that these changes were made and haven’t been reverted.”

Helpful Report

Posted 2 years ago

Hi Aaron, Thank you for your feedback, I will send this to our feedback team on your behalf. We do take careful measures and lots of research before we commit to such changes and we are constantly looking for ways to improve the usability of our website for our users, so this feedback is very helpful. If you have any further feedback or need further assistance please email help@leasing.com Many thanks

Posted 2 years ago

“The car I got a quote for didn’t exist”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst enquiring to one of our advertising partners. Please pop us an email to help@leasing.com with further details so we can look into this ASAP. Many thanks, The Leasing.com Team

Posted 2 years ago

“Made an application and never heard anything back”

Helpful Report

Posted 2 years ago

Hi Emma, Thanks for your review. We’re sorry to hear you haven’t had a response to your enquiry. We have contacted the advertising partner providing the offer on your behalf and asked them to get in touch with you as soon as possible. Once they have responded to your enquiry please log in to your leasing.com account and click on ‘My Account’ to view the response. If you need any further help, please contact help@leasing.com Many thanks, The Leasing.com Team

Posted 2 years ago

“it’s always going to be more expensive than advertised, ie: that deal has now gone, “but” how about a more expensive lease for the same vehicle on the same terms???? Steer clear of these, if you don’t want to waste valuable time. I have leased 3 cars over the past decade, “from other leasing companies” so I feel I’m in a position to leave a valid honest review, especially after wasting a week of my time.”

Helpful Report

Posted 2 years ago

Hi Garry, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst enquiring to an advertiser on our site. We are very keen to take a look into this and get to the bottom of what has happened. Please pop us an email to help@leasing.com with further details so we can help. Please note: in stock vehicles will have limited availability and the stock status of these can change quickly. Many thanks, The Leasing.com Team

Posted 2 years ago

“No reply to email What more can I say Very poor”

Helpful Report

Posted 2 years ago

Hi Julie: Thanks for your review, I can see the advertising partners have responded to your enquiries, to view their response please log in to your leasing.com account and click on 'My Account' (in the top right corner of the page) and then ‘my enquiries’. This will open a messaging service between yourself and the advertising partner and you will be able to see their message. If you have any queries similar to this or require further help please email Client Services at help@leasing.com. Many thanks, The Leasing.com Team

Posted 2 years ago

“Why advertise something as 'in stock' when it's not?”

Helpful Report

Posted 2 years ago

Hello Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please pop us an email to help@leasing.com with further details so we can help. Many thanks, The Leasing.com Team

Posted 2 years ago

“I have no experience as nobody contacted me”

Helpful Report

Posted 2 years ago

Hi Dennis, Thanks for your review. We are sorry you haven’t had a response from your enquiry yet. We have contacted the advertising partner providing the offer on your behalf and asked them to get in touch with you as soon as possible. Once they have responded to your enquiry please log in to your leasing.com account and click on ‘My Account’ to view the response. If you need any further help, please contact help@leasing.com Many thanks, The Leasing.com Team

Posted 2 years ago

“The dealer takes too long to get back to me with very slow replies, causing me to lose the deal.”

Helpful Report

Posted 2 years ago

“I spoke to an advisor who couldn’t of been any more unhelpful and unfriendly”

Helpful Report

Posted 2 years ago

Hi Robert, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please pop us an email to help@leasing.com with further details so we can look into this for you. Many thanks, The Leasing.com Team

Posted 2 years ago

“Still waiting for a response.”

Helpful Report

Posted 2 years ago

Hi Raphael, Thanks for your review, we are sorry you have had a bad experience. We have contacted the advertising partner providing the offer on your behalf and asked them to get in touch with you as soon as possible. Once they have responded to your enquiry please log in to your leasing.com account and click on ‘My Account’ to view the response. If you need any further help, please contact help@leasing.com Many thanks, The Leasing.com Team

Posted 2 years ago

“No words can describe how bad this was”

Helpful Report

Posted 2 years ago

Hi Malcolm, Thank you for your review. We are sorry to hear you’ve had a negative experience whilst using our site. Please pop us an email to help@leasing.com with further details so we can look into this for you. Many thanks, The Leasing.com Team

Posted 2 years ago

“No one contacted”

Helpful Report

Posted 2 years ago

Hi Adrian, Thanks for your review We have contacted the advertising partner providing the offer on your behalf and asked them to get in touch with you as soon as possible. Once they have responded to your enquiry please log in to your leasing.com account and click on ‘My Account’ to view the response. If you need any further help, please contact help@leasing.com Many thanks, The Leasing.com Team

Posted 2 years ago

Leasing.com is rated 4.5 based on 3,679 reviews