Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.21

4.2 Rating 1,509 Reviews

79 %

of reviewers recommend Lampsy

4.2

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

0333 577 2200

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Lampsy 5 star review on 4th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd recommend reading a range of reviews before ordering from here. If your order is as placed then all is great, but when there's an issue the way this company deals with it is really anything but customer centric. I placed an order and had no notification of delivery. The order was delivered, followed 4 hours later by a notification to say delivery was going to take place. Upon opening the order, it wasn't what I'd ordered. I contacted Lampsy immediately and was told I had to arrange for return of the incorrect items. I was told I would then have to wait for the returned items to be received by them before they would send out the items I actually ordered (receipt by their preferred courier wasn't enough). Only then would they send out my ordered - and paid for - items and presumably I'd then have to wait +7 days from that date again for the arrival. When I challenged this - as I needed the lamps by a certain date for visiting guests which would have been fine had they sent the items I actually ordered - I was met with a very consistently dismissive and arrogant response by their MD who told me if I want them quicker I should order and pay for a replacement set. Only once they receive the incorrect items will they then issue a refund. Again, the full onus on me as the customer to resolve everything - and for a period of what would be a few weeks between ordering another set and receipt of the refund for the incorrect one, pay twice - when the mistake sat entirely with them. I declined this suggestion, got a refund for the incorrect items received and found the lamps elsewhere with a company who called me immediately on order to discuss delivery time expectations, ensure I was happy with that and that I knew which bulbs were required etc... it's attention like this which makes the difference for small companies and why customers want to recommend them and deal with them again and again.”

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Posted 5 years ago

“Excellent service and excellent product. Looks great! Thank you.”

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Posted 5 years ago

“Lovely Black reading lamps”

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Posted 5 years ago

“Very pleased with Lampsy.Unfortunately the pendant light did not match my wall-lights so I am returning it.Did not see a returns note in the package which I thought should have been enclosed.”

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Posted 5 years ago

“Very happy with our lights”

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Posted 5 years ago

“Very happy with the lamp, nice product. The wall plugs are not good though, avoid using these as they have no edge to stop them being pushed back into the wall while screwing to the wall. Other than that though very good value light.”

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Posted 5 years ago

“Excellent efficient service from beginning to end with a product that I am very happy with.”

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Posted 5 years ago

“Great. Arrived quickly.”

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Posted 5 years ago

“Speedy service, quality lights and one very happy customer. Have recommended to 3 friends already 😁”

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Posted 5 years ago

“Great quality lights at a good price.”

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Posted 5 years ago

“Great selection of products online at competitive prices. Also stockists of the Nordlux range which I absolutely love! Quality product which was delivered quickly. I absolutely love my new lamp! I will definitely be using this company again and would recommend them to friends.”

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Posted 5 years ago

“Great service and prompt delivery. Very pleased, thanks.”

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Posted 5 years ago

“Beautiful lamps very good quality very pleased with my purchase”

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Posted 5 years ago

“Love the exemplary designs of Lampsy. I have purchased twice recently and packaging and service excellent. Would recommend.”

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Posted 5 years ago

“Lovely products. Easy to order. Efficient delivery.”

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Posted 5 years ago

“Excellent lights which are of hight quality and well packaged. Arrived promptly.”

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Posted 5 years ago

“Haven’t received my order yet though placed a while ago.”

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Posted 5 years ago

“The lights I ordered are lovely & im looking forward to putting them up. However I thought there was a slight miscommunication once the order was placed. I had no idea when I’d receive the delivery as I had no emails on the progress.I had a random knock on my door 8:30 am with the delivery, with an email roughly 4 hrs later on the same day saying my parcel was on its way. Overall I’m happy with my order, but I feel there’s room for improvement on the shipping updates. Regards.”

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Posted 5 years ago

“Love the lamps we ordered, they are so well made and fit in beautifully.”

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Posted 5 years ago

“We really like the lamp shade we purchased from Lampsy it is now in position in the Living Room the finishing touch to some refurbishment my Wife has carried out . The whole light looks really good”

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Posted 5 years ago

Lampsy is rated 4.2 based on 1,509 reviews