Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,329 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,329 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0333 577 2200

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is very slow and they don't tell you when your order is delayed. You have to contact them first to find out where your order is. Pre order on their website says 7-10 days when in reality its 2 months.”

Helpful Report

Posted 2 years ago

“I received the lamp very quickly. There were no instructions for the set up. The lamp is scratched and poorly built. Tightening the legs is almost impossible with the component they have supplied. I’ll be sending it back.”

Helpful Report

Posted 2 years ago

“I was home today to receive the lamps, and the driver must not have knocked very loud as my home is not that big! Hopefully, I will get them tomorrow!”

Helpful Report

Posted 2 years ago

“Delivery is not acceptable. Dpd do not allow your I choose a suitabkentiday to deliver or to reschedule a delivery. Now I have to go and pick up the parcel from miles away which is very inconvenient”

Helpful Report

Posted 2 years ago

“In short... I have made two orders from Lamspy in the last 2 months. An order was made in July which came within days. So happy with that order ( the order was the same as one of the lights I had already ordered in May) I made an order at the end of May 2021 and am still waiting towards the end of July 2021. I have sent numerous messages, they have not got in touch with myself only in response to my messages. Each time an enquiry has been made they have pushed the date back. No pro-active communication from Lampsy. Which equates to poor customer service. Based on the latter experience I am not satisfied. Poor service, unfortunately.”

Helpful Report

Posted 2 years ago

Hello, I'm sorry to hear you weren't satisfied with your service. We appreciate your feedback and we are always working to improve. Best wishes, Imogen

Posted 2 years ago

“Only 2 items arrived. 3rd still has not been delivered a month later with no communication. As the Lamps are a set of 3 they cannot be hung until the last one arrives. Purchased from lampsey as they were all in stock on the website when other sites had them out of stock. Would not trust this site again. Still awaiting resolution from Lampsey.”

Helpful Report

Posted 2 years ago

Hi Chris, I'm sorry to hear you are still waiting for your complete order. I will flag this with customer services and we will try and resolve this for you as quickly as possible. Best wishes, Imogen

Posted 2 years ago

“A lovely high quality product range. I’d love to see the quality of the customer experience reach these high standards too. 2 orders placed for great outdoor lights from Nordlux. First order arrived incomplete with no packing list. There had been no dispatch notice. Product received is excellent. When shortfalll was acknowledged I was told replacements for missing items would be with me in 2 days but took longer. Second order for additional lights in the same range was placed within days of the first order and has not yet arrived 4 weeks later. They were marked as 'in stock'. Having enquired, I’ve been told these are 'back in stock’ and will be with me in a couple of days. I hope that’s right.”

Helpful Report

Posted 2 years ago

Hi Linda, great to hear that you are happy with your lights, but I'm sorry that you have not had a great experience with us. I will pass your feedback on to the team. Best wishes, Imogen

Posted 2 years ago

“Slow to send the lights and very slow to reply to emails. The lights ore reasonable for the price but a bit wonky.”

Helpful Report

Posted 2 years ago

“Delay in sending order- and I had to chase up for regular updates.”

Helpful Report

Posted 2 years ago

“Delivery of the order took over two weeks. The lamp has a nice design overall but the price does not reflect the finish and material/ look of the lamp. The top head of the lamp is moveable, however be aware the height of the lamp cannot be changed and it isn't very tall.”

Helpful Report

Posted 2 years ago

“Order did not arrive on the delivery day promised. Called customer service many times to get an update but there was no answer. Messaged them on twitter, no answer. Sent an email and got a reply after one week. Customer service communication could be greatly improved.”

Helpful Report

Posted 2 years ago

Hi Ayodeji, I'm really sorry to hear you had a negative experience with us. We have been working with a reduced team, so we are taking a bit longer than usual to reply to messages. Apologies again, and I hope you are happy with your purchase. Best wishes, Imogen

Posted 2 years ago

“the colours advertised are not as delivered. Taupe was dark brown and cream is white!!!”

Helpful Report

Posted 3 years ago

“The light was too big however I was disappointed to see I would have to pay £12.99 to return it. With so many online companies offering free returns I will not be buying from Lampsy again.”

Helpful Report

Posted 3 years ago

“Delivered a quality product as promised, however enough fragile plastic sticky tape was used to glue together ten different deliveries, not good for the planet”

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Posted 3 years ago

“The online experience and service has been absolutely fine however I am very unimpressed by the quality of the light fitting itself. In particular the ceiling rose is very cheap plastic with sharp edges and just looks poor.”

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Posted 3 years ago

“Still not received my items”

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Posted 3 years ago

“Poor quality, slightly chipped on the rim.”

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Posted 3 years ago

“Item is good quality customer service is poor. Order was not dispatched for over a week due to processing issues although paid for express delivery. Took a week to get response to three separate contacts.”

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Posted 3 years ago

“Only half of the lamps ordered have been delivered. No idea when we can expect the balance.”

Helpful Report

Posted 3 years ago

“Item arrived without a screw to attach the main body to the base. Returns are at your own expense. No response to an initial enquiry. Very nice website and products are excellent, but needs the customer service to match the shop window.”

Helpful Report

Posted 3 years ago

Lampsy is rated 4.3 based on 1,329 reviews