lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,830 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered batteries on the 27/11 and still have not received any batteries, it is now the 08/12. Had I of known it was going to take over 5 day I would have gone else where.”

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Posted 1 year ago

Dear customer, This is the couriers fault as your order was shipped down the the warehouse on the day of purchase I have just checked your tracking and it is due to be delivered today. Please also understand that due to the weather conditions lately the couriers may not be able to send some goods on time. We are very sorry for this inconvenience you have had and can only hope this does not change your mind from ordering from us. Kind Regards General Lamps

Posted 1 year ago

“From start to finish! Very rude when being spoken too, to me the whole I dealt with were either rude or had no clue answering my questions or did not seem bothered, plus I have had to chase my delivery. Terrible company I will not be purchasing from here again. Work on your customer service skills!!”

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Posted 1 year ago

Dear customer, You called us on Friday and asked what was happening with your delivery we explained it had been lost in transit and we were getting them sent back out ASAP. We also emailed you two times once on the 25th of November to explain that you had opted for collection so we couldn't send you your goods because we thought you were collecting we also emailed to let you know they were ready to collect. We also emailed you again on the 26th of November to say you opted for collection again and what the price was to have it delivered and you replied and agreed to pay the delivery fee. Your order was then shipped on the 26th but it was unfortunately lost in transit which we found out on the Friday due to your call. We apologise sincerely for your goods being lost in transit but I can assure you a replacement has been sent. I can also assure you that our customer service team helped you in the best way possible. Again we are sincerely sorry. Kind Regards General Lamps

Posted 1 year ago

“Best light bulbs for ovens ever. Absolutely unique, couldn't get them anywhere else, bargain proce and delivered before I'd even ordered them. Yes, I am taking the p**s out of a review system that won't simply let me give it 5 stars but demands i add a comment”

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Posted 1 year ago

“Very good value products. Would use General Lamps again.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“I found there what I couldn’t find in Italy”

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Posted 1 year ago

“Excellent service, lovely helpful customer service. Always reliable, you can purchase lamps that nobody else stocks. Excellent service thank you”

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Posted 1 year ago

Hello Janet, Thank you so much for the lovely review we appreciate it! Everyone at General Lamps wish you and your loved ones a Merry Christmas and happy new year!

Posted 1 year ago

“Prompt response and delivery, and fast reply to a question I raised.”

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Posted 1 year ago

“Ordered bulbs which were delivered quickly , the goods were also reasonably priced”

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Posted 1 year ago

“Very helpful when I phoned to locate a bulb. I was given the link to find it on the website.”

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Posted 1 year ago

“Not bought light bulbs by post before but needn't have worried as my two tubes arrived safely very securely packaged..”

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Posted 1 year ago

“Not cheap, £14.50 for delivery of 2 fluorescent lamps but lamps arrived on time and securely packaged”

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Posted 1 year ago

“Excellent service and quickly resolved an issue with delivery of damaged item.”

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Posted 1 year ago

“My first order with lamps on Line has been a disappointment. The strip bulb I ordered arrived in good time, however although the correct size the fitiings were wrong.. They were flat pin instead of round pin. I therefore left a voicemail message to ask if the company could help. I received no response. I then tried an email message - still no response. order ref: 100216480”

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Posted 1 year ago

Hi Jill. I am sorry that you were dissapointed with your purchase. Our service team dont have an email from you. was it sent in a different name than jill Sharp? Could you send us an image of the tube you have in situ and the one that we sent so we can resolve this . Best Regards Support

Posted 1 year ago

“Perfect, food price, arrived safely, thank you”

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Posted 1 year ago

“bulb filaments damaged on arrival please issue refund to card”

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Posted 1 year ago

Hello Philip sorry to hear your goods are damaged. Please email us on support@generallamps.com so we can get this resolved for you. Kind Regards General Lamps

Posted 1 year ago

“A pleasure to do business with general lamps , requested out of date fluorescent lamps and GL sourced the lamps and delivered accordingly. GL went out their way to find specific lamps , which was greatly appreciated”

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Posted 1 year ago

“I was impressed with the product and the info on the website and the whole experience. I shall be ordering more in future from you !”

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Posted 1 year ago

Hello Colin! That is brilliant news we are so very grateful you feel this way and even more grateful to have you as one of our customers! Merry Christmas and a happy new year! General Lamps

Posted 1 year ago

“Excellent customer service, quality product at a good price & shipped in a timely manner. Will use again and recommend 👌”

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Posted 1 year ago

“Excellent service as received with my previous orders.”

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Posted 1 year ago

lamps-on-line-com is rated 4.5 based on 1,830 reviews