Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,311 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,311 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did order 2 lamps from you on January 22nd as yet I have not received them. It would be nice if you were to keep customer updated on the progress of the order. I have still not received my lamps yet as from this date”

Helpful Report

“Very good service, one of the bulbs hasn’t worked so we need a replacement”

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“Very slow on delivery”

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“Replied very quickly to my follow enquiry with clear explanation.”

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“I ordered 2 items. One has arrived in good time and in good shape. There has been no news of the second item, a string of 100 coloured lights. Payment has been made. No news of delivery date or credit note. Half the delivery was on time. I do not remember who delivered it.”

Helpful Report

“Poor communication, no reply to an email requesting an update on the order that was outside the delivery date of 5 working days. A later telephone and was told the ordered bulbs are not in stock and it will be a few more days before there were in stock. Packaging on arrival of the order was fine and the items as advertised.”

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“Nothing wrong with lights but order was delayed as one item not in stock but I had to chase the order up as I wasn’t informed of delay”

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“Took them about 3 weeks to ship the order once placed. Would not be too much of an issue but they had insisted the order was shipped about 2 weeks into the delay, so the either lied or didn't know what they were talking about”

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“Delivered by Royal Mail ??? No pre warning of delivery good job I was at home”

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“Ordered Items not available not preadvised when ordered or subsequently when order placed but payment has been taken”

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“Slow delivery and lack of communication with out of stock lamps. Redeemed by offer of some free lamps and apology Not too sure I would use again!”

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“The have always very good in the past. However, unlike a lot of suppliers they do not seem give any indication of when the goods are likely to arrive. This order was made on the 16th Nov. 2020 and this is the 26th November and I have no idea as to when it is likely to be dispatched.”

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“Usually a very excellent service and delivery but last order took longer than normal due to shortage of stock. However customer service was polite and helpful. Will continue to buy from Lamps2udirect.”

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“While the range of product is excellent the delivery service is poor. Royal Mail Postage was expensive and took 7 days to come. For the high cost I would expect next day service or at worst 2 to 3 days.”

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“All good apart from the lamp performance. Stated as 1600 lumen, I would suggest the makers Bell rethink that claim as they seem no different from a 700 lumen lamp tested in a spectrophotometer sphere!”

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“They sent the wrong (colour) product - but it worked - so fine I guess.”

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Hello Tim! What colour were the lamps we sent you?

“One bulb broken in box, despite good outer packing, so probably broken before despatch.”

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We don't pack broken lamps...That would be a waste of money and everyone's time. Please send us a picture of the damaged item and we will replace it for you.

“Thanks for a great delivery service. However I found the quality of the strip lights rather poor. The pin fitting was a bit inferior to other brands. Just goes to prove, buy cheap pay twice.”

Helpful Report

“— ve. Received no emails. Payment taken but no stock, hence delay on order. + ve. Phone call answered quickly with pleasant response. Easy to keep in touch by phone. Possible delivery date given with possible split order. Goods arrived before expected date. Very pleased with the goods I received. YES! I would use this firm again.”

Helpful Report

“The lights I ordered are very nice and good quality. I only gave lower stars because the order was delayed twice and arrival took a couple of months (it was during lockdown) but no reason was forthcoming for the delay”

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Lamps2udirect.com is rated 4.5 based on 5,311 reviews