Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,311 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,311 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only because one Bulb was broken”

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“Good not great. Not bad”

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“I don't find value in the common practice of asking customers to rate service ./ I know too many who lie in what they think is the required flattery”

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“Took much longer than expected to arrive.”

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Thank you for your feedback, Peter, Apologies for the delay. Unfortunately, there seems to be an issue with Royal Mail and couriers in general at the moment, which has resulted in us extending our delivery times. Thank you for your patience.

“Satisfactory product, but delivery took three weeks! I resorted to cancelling payment when it arrived in the nick of time.”

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“Very good transit and delivery arrangements. I was hoping that the tube would work in a rapid/quick start batten, but it does not light in those fittings. However, It works in battens having a plug-in starter, so I can use it in those fittings only, where it works well. So, in short, it is not as versatile as I had hoped.”

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“Lamps came eventually 10 days after ordering I had to chase them but once I did they sent them out that day.”

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“Still waiting for parts”

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“Light bulbs arrived fairly quickly, however packaging very poor which meant one of the bulbs was badly broken. Luckily this was replaced free of charge. Sadly though the first bulb only lasted one week, the second lasted only a few weeks so disappointed with quality. Previous lightbulb which came with the microwave lasted many years!”

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“I had to call to inquire why delivery was overdue, I was told that out of stock, stock had just been delivered, it would have been better if I was told of stock situation rather than me having concern regarding overdue delivery and not for me to chase you for information, keep your customers in the loop if there is a problem as it will stop them going elsewhere for supply no matter how small the order.”

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“Order not received”

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“They seemed to forget to send it until reminded, then it arrived OK.”

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“Reasonably good service given the order was in two parts, I understood your supplier was unable to provide the item ordered which meant my purchase was not completed for some time following the placing of my order. I would prefer an update from you without the need for me to call twice. Equally when I placed the order the site said in stock, I contacted you to be told you had two of the twenty ordered, not good from a customers perspective. I’ve awarded three stars but would have given a better score had communications both from your site and your offices existed. Needs improving. Thank you.”

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“Too often web site shows items in stock, but then arrives bit by bit without previous advice. Have also received substitute items for those previously shown in stock but not having been advised of change of item. Not receiving notification of dispatch, or delay awaiting receipt of stock. Can do much better.”

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“Advertise lighting but if not in stock not adequately highlighted. Am still awaiting delivery cooker hood lights after nearly 3 weeks”

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“1 lamp blew within 2 days, but otherwise I'm quite happy.”

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“Had to chase item which hadn't arrived to be informed it was actually out of stock and yet still advertised as "in stock". No communication, even after sending an email & leaving a voicemail. However the customer services that I dealt with when I had to chase again was great & sorted refund immediately & very apologetic. Not sure if I'd use again. Hopefully just a one off blip.”

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“no problems with placing orders only surprised that delivery is so long and not all items in stock”

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“Unable to supply the full order, but did keep me advised of the situation.”

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“Good product at fair prise. Slow delivery and poor communications let it down.”

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Lamps2udirect.com is rated 4.5 based on 5,311 reviews