Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,312 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,312 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods as advertised supplied promptly, thank you”

Helpful Report

Thank you so much for taking the time to give us a 4-star rating for Lamps2udirect.com! We truly appreciate your feedback and support. We are thrilled to hear that you found our goods as advertised and that they were supplied promptly. Your satisfaction is our utmost priority, and we are glad that we met your expectations. Thank you for acknowledging our efforts. If you ever need anything in the future, please don't hesitate to reach out to us. We look forward to serving you again!

“Product is fine, but took quite a while to arrive.”

Helpful Report

Dear Mary,Thank you so much for taking the time to rate us with 4 stars on Lamps2udirect.com! We truly appreciate your feedback and are delighted to hear that you found our products to be of high quality. Regarding your comment, "Product is fine, but took quite a while to arrive," we apologize for any inconvenience caused by the delayed delivery. We understand how important it is to receive your items in a timely manner, and we are constantly working to improve our shipping processes to ensure faster and more efficient deliveries. Once again, we sincerely appreciate your positive rating and valuable feedback. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team. We would be more than happy to assist you. Best regards, Lamps2udirect.com Team

“Shipment delayed because of item out of stock. Was not informed about this when I placed the order. Only found out when I chased the order. Products are great and good value.”

Helpful Report

Dear Clark,Thank you so much for taking the time to give Lamps2udirect.com a 4-star rating! We sincerely appreciate your feedback and support. We apologize for the delay in your shipment. Unfortunately, one of the items you ordered was out of stock, and we regret that we were not able to inform you about this when you initially placed your order. We understand that it must have been frustrating for you to find out about it only when you chased the order. Please accept our sincere apologies for any inconvenience caused. On a positive note, we are thrilled to hear that you find our products to be great and good value. Your satisfaction is our utmost priority, and we strive to provide excellent service and top-quality items to all our customers. If there's anything else we can assist you with or any further feedback you'd like to share, please feel free to reach out. We are always here to help! Thank you once again for your kind rating and for choosing Lamps2udirect.com.

“Had the item I wanted at a reasonable price, arrived in good condition on time. Thanks.”

Helpful Report

Thank you for taking the time to rate Lamps2udirect.com! We greatly appreciate your 4-star rating and positive feedback. It brings us joy to hear that we had the item you desired at a reasonable price and that it arrived in good condition and on time. Your satisfaction is our top priority, and we are thrilled that we could provide you with a smooth and satisfactory shopping experience. If you have any further inquiries or need assistance with future purchases, please don't hesitate to reach out. Once again, thank you for choosing Lamps2udirect.com. We hope to serve you again soon! Best regards, Lamps2udirect.com Team

“Prompt service and very helpful.”

Helpful Report

Dear Jonathan,Thank you so much for taking the time to rate Lamps2udirect.com with a fantastic 4-star rating. We truly appreciate your feedback and support. Prompt service and very helpful assistance seem to be what you experienced during your visit. We are thrilled to hear that our team was able to provide you with the help you needed. Our main goal is to ensure our customers have a seamless and satisfying shopping experience. Once again, thank you for choosing Lamps2udirect.com and for your kind rating. If you have any further questions or need any more assistance, please feel free to reach out to us. We'll be more than happy to help. Warm regards, Sharon

“Ordering was easy and the product was a perfect fit. Very pleased with service.”

Helpful Report

Thank you so much, Lynn, for taking the time to leave us a 4-star rating! We are thrilled to hear that you found ordering from Lamps2udirect.com easy and that the product was a perfect fit for you. We always strive to provide excellent service to our customers, and we're glad to know that you are very pleased with your experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thanks again for choosing Lamps2udirect.com!

“Replaced a faulty lamp without problem.”

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“Great response when query raised.”

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“Product delivered was good, but it took quite a while to arrive!”

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“The lamp purchased is a great replacement for it's predecessor and so far is giving me everything required.”

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“Very good delivery time ....usually if we order online we need it quickly (like Amazon!) 3 or 4 days max.”

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“Site easy to use and pleased to be able to track the item.”

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“I placed the order on line on Christmas day, not expecting shipping until the new year. The lamps arrived safely in January which was good. The only negative point was being asked to write a review on 29th December, well before their offices were open and hence well before shipping. Is this AI? Its not intelligent and I find it annoying. But appart from what I assume is an automated system, the people and service were great.”

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“Exactly what I wanted. Well packaged. Did feel postage was excessive.”

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“I was impressed, when there was a delay for the delivery that I got a message on a Sunday. All good now.”

Helpful Report

Thank you for your 4 star rating of Lamps2uDirect.com! I'm glad to hear that you were impressed by the customer service. I'm delighted that, even though there was a delay in delivery, you received a message on a Sunday to keep you updated. Glad to hear everything went well in the end!

“Martin was helpful and courteous throughout a few blips. Good Customer Service. Thank you!”

Helpful Report

Thank you for rating Lamps2udirect.com with 4 stars! We appreciate your kind words about "Martin," and are pleased to hear that our Customer Service was helpful and courteous throughout. Thank you for your positive feedback!

“Very help full when i called with an enquiry”

Helpful Report

Thank you so much for your 4-star rating of Lamps2udirect.com! We are so glad to hear that our customer service team was very helpful when you called with an enquiry. We appreciate your kind feedback.

“good value lamp - delivery was delayed but great customer service when i queried the delay and it arrived by when i needed it”

Helpful Report

Thank you, Steve, for your 4 star rating of Lamps2udirect.com! We appreciate you taking the time to leave your review. We're glad to hear that you got a good value lamp, even though delivery was delayed! We take customer service seriously, so we're pleased to hear that we were able to answer your query and get it delivered when you needed it. Thank you again!

“All was good, thank you”

Helpful Report

Thank you so much for taking the time to rate our store Lamps2udirect.com with 4 stars. We truly appreciate your loyalty and are thrilled to know that everything was good. We hope you'll visit us again soon!

“I ordered a couple of lamps and one was faulty. Once I advised them, they very quickly sent me a replacement lamp.”

Helpful Report

Thank you for your 4 star rating, Christina! We're glad to hear that you received the lamps you ordered, and that we were able to replace the faulty one quickly for you. We appreciate your feedback and are glad we could provide you with a smooth and satisfactory experience.

Lamps2udirect.com is rated 4.5 based on 5,312 reviews