Login
Start Free Trial Are you a business? Click Here

Ladderstore Reviews

4.5 Rating 1,149 Reviews
88 %
of reviewers recommend Ladderstore
4.5
Based on 1,149 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Ladderstore Reviews

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

Write Your review

Ladderstore 5 star review on 25th July 2025
Ian Dowdle
Ladderstore 5 star review on 11th June 2025
Mark Hawkes
Ladderstore 5 star review on 11th June 2025
Mark Hawkes
Ladderstore 5 star review on 11th June 2025
Mark Hawkes
Ladderstore 5 star review on 11th June 2025
Mark Hawkes
Ladderstore 5 star review on 11th June 2025
Mark Hawkes
Ladderstore 5 star review on 19th September 2024
Hans-Joachim Biernetzky
12
Anonymous
Anonymous  // 01/01/2019
Ladder delivered on time
Helpful Report
Posted 5 years ago
I’ve used my ladder for several months, I’m vey happy with it. I’m not great at diy, even so installation was quite straightforward.
Helpful Report
Posted 5 years ago
Good Afternoon, We are pleased to hear you are happy with the product you purchased. Kind Regards Ladderstore
Posted 5 years ago
Great price. Swift delivery. Good comms. Easy to use web site.
Helpful Report
Posted 5 years ago
Good Afternoon, Thank you for leaving a review of ladderstore.com I'm glad you found it a straight-forward experience and got what you were after. Kind Regards Ladderstore.
Posted 5 years ago
Good service
Helpful Report
Posted 5 years ago
Thank you for your review. We are glad you are happy with the service. Kind Regards Ladderstore
Posted 5 years ago
Great service
Helpful Report
Posted 5 years ago
Thank you Stuart, we are glad you are happy with our service. Kind Regards Ladderstore
Posted 5 years ago
Good service and price
Helpful Report
Posted 5 years ago
Thank you for your review, we are glad you are happy with the service provided kind Regards Ladderstore.
Posted 5 years ago
Fast and efficient service from placing order to delivery. Ladder delivered on time as specified.
Helpful Report
Posted 5 years ago
Hi It’s great to hear that you have had a great experience with our customer service, we always try to make ordering from Ladderstore as pleasurable as possible. Kind regards Ladderstore
Posted 5 years ago
Ordered 3 section ladders from ladder store they arrived on time they were very well priced would recommended ladder store to any one that needs any sort of ladders as they have an excellent choice. also they are cheaper than a lot of other sites. You also get sent an invoice for your purchase. Excellent service all round.
Helpful Report
Posted 5 years ago
Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore
Posted 5 years ago
Very good space saving loft ladder Would recommend
Helpful Report
Posted 5 years ago
Hello, Thank you so much for your review, We are so glad that you are enjoying your product! Thank for your order. Kind regards Ladderstore
Posted 5 years ago
i was promised the delivery would be delivered on a certain date, unfortunately the purchase arrived approximately 3/4 weeks after original date
Helpful Report
Posted 5 years ago
Good Afternoon, Apologies for the problems with this order. I understand the address was changed and this caused some issues with our carriers. Whilst we did endeavour to get this sorted in a timely manner, it did take longer than expected. Apologies for the delays and any inconvenience this caused you. Kind Regards Ladderstore.
Posted 5 years ago
Helpful & friendly Company to deal with. Customer Service very helpful. We have had several ladders from Ladderstore & always been pleased with the service.
Helpful Report
Posted 5 years ago
Hi, Thank you so much for leaving your reviehttps://dash.reviews.co.uk/w. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore
Posted 5 years ago
Easy to use website, excellent next day service.
Helpful Report
Posted 5 years ago
Thank you for taking the time to leave a review. We are happy to hear you are pleased with the service. Kind Regards Ladderstore.com
Posted 5 years ago
Wanted a ladder to safely access gutters for cleaning. The ladder recommended and ordered is certainly robust enough for the job but impossible to erect on my own. It is therefore gathering dust at the side of the house and I will continue to pay a professional to do the job
Helpful Report
Posted 5 years ago
Good Afternoon, I'm sorry to hear that you were unable to return the item. Unfortunately, we are unable to take items back if they are not in their original packaging and in a resaleable condition. We endeavour to put as much information on the website on each product with all weights and dimensions there. We would urge all customers to double-check this before ordering, as the item recommended by our team was the correct equipment for this job. Kind Regards Ladderstore
Posted 5 years ago
I'm very happy with the Little Giant King Kombo ladder. It was more expensive than other stepladders but it is high quality, more versatile and great to use. Ladderstore delivered it quickly and it arrived safely packed in a box. It fits nicely in my van and I hope it will give years of service.
Helpful Report
Posted 5 years ago
Hi Jim, Thanks for your review. We are glad you are happy with the product and the service. Kind Regards Ladderstore
Posted 5 years ago
If you advertise next day delivery then it should be NEXT DAY and not several days later. I was charged an amount for a superior delivery service that I should not have been, since you blatantly did not intend honouring it. You have not even had the decency to apologise let alone refund the charge you made for a courier service. I would not use your company again.
Helpful Report
Posted 5 years ago
Good Afternoon, Apologies for any misunderstanding. This particular item was ordered on a next-day delivery service on Friday and as per our terms was delivered on the Monday. Please note the delivery service does not include weekends, and items ordered before 12 are delivered on the next working day. Kind Regards Ladderstore
Posted 5 years ago
Extremely helpful service team and excellent delivery
Helpful Report
Posted 5 years ago
Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore
Posted 5 years ago
First missing bolts for ladder handles I had to ring twice to obtain them. Now when fitting the side safety handles discover two holes not drilled in one ladder support that I will have to action myself
Helpful Report
Posted 5 years ago
Hi Colin, Apologies for the issues you had with this order. We did request these items to be sent out to you. However, the ladder should have been pre-drilled and we would always replace an item that has been delivered incorrectly. Kind Regards Ladderstore.
Posted 5 years ago
purchased a new set of hinges for an old loft ladder and was very surprised to find a set to fit. The price was very reasonable and they arrived in a couple days. Would definitely recommend the Ladderstore.
Helpful Report
Posted 5 years ago
Thank you for your review. We are happy you found the part you were looking for and were happy with the service. Kind Regards Ladderstore.
Posted 5 years ago
The store did not have the size ladder we required as it needed to be a specific width. They went out of their way to source one for us from Germany
Helpful Report
Posted 5 years ago
Good Morning, Thank you for your review. We are happy that we were able to help you out and find the right solution. Kind regards Ladderstore.
Posted 5 years ago
very good quality product prompt delivery
Helpful Report
Posted 5 years ago
Hi There, Thank you for your positive review of Ladderstore. We are happy you are pleased with the product you have received. Kind Regards Ladderstore.
Posted 5 years ago
Ladderstore is rated 4.5 based on 1,149 reviews