Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,150 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,150 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Anonymous

Anonymous // 01/01/2019

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“Damaged order was replaced promptly”

Helpful Report

Posted 1 year ago

Good Afternoon Jane, thank you for taking the time to leave us a review. We are sorry to hear your original order was damaged but we are pleased to hear it was replaced promptly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Prompt delivery. As described.”

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Posted 1 year ago

Good Afternoon John, thank you so much for taking the time to leave us a review. We are delighted to hear that you found our delivery prompt and the product description accurate. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Hassle free transaction all very quick and business like. Have had no need to contact outside of this so cant comment on that. THe packaing it came in was - if anything - maybe over the top! - as it is not a fragle thing - but better safe etc etc Happy Customer!”

Helpful Report

Posted 1 year ago

Dear Alan, Thank you so much for taking the time to leave us a review. We greatly appreciate your kind feedback and are thrilled to hear that your transaction was hassle-free and efficient. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Great service guys”

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Posted 1 year ago

Good Afternoon Paul, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service. Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Fast srevice and great products”

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Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave us a review. We are pleased to hear you felt our service was fast and we have great products, we are delighted that we could meet your expectations. Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“My son is the one who uses the ladder,he is full of praise for it, especiallythe individual stabilizer legs.”

Helpful Report

Posted 1 year ago

Good Afternoon Graham, Thank you so much for taking the time to leave us review. We are pleased to hear that you and your son are satisfied with your ladder from Ladderstore. Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“The telescopic loft ladder worked very well in the limited space we had.”

Helpful Report

Posted 1 year ago

Good Afternoon Gary, Thank you for taking the time to leave us a review. We are pleased to hear that the telescopic loft ladder worked very well for you, especially in the limited space you had. If you need any further assistance, please don't hesitate to reach out.

Posted 1 year ago

“Excellent functionality. Fast service. Only downside is they are a bit on the heavy side.”

Helpful Report

Posted 1 year ago

Good Afternoon Simon, Thank you for your review. We greatly appreciate your support and taking the time to share your feedback with us. We're thrilled to hear that you found our ladder's functionality to be excellent and our service to be fast. We pride ourselves on providing efficient and reliable solutions to our customers. We understand your concern about our ladders being a bit on the heavy side. I will pass your feedback on to the manufacturers. Should you have any further questions please don't hesitate to contact us.

Posted 1 year ago

“excellent servcice”

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Posted 1 year ago

Dear Ihor,Thank you so much for taking the time to give Ladderstore a 5-star rating! We truly appreciate your support and feedback. We are thrilled to hear that you received excellent service from us. Our team strives to provide the best customer experience possible, so your words mean a lot to us. Once again, thank you for choosing Ladderstore. We look forward to serving you again in the future!

Posted 1 year ago

“Excellent product at a fare price. What more would anyone want”

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Posted 1 year ago

Dear Canon Slade School, Thank you so much for taking the time to rate Ladderstore with five stars! We genuinely appreciate your positive feedback and are thrilled to hear that you had an excellent experience with us. We strive to provide our customers with nothing but the best products and service. Your kind words, "Excellent product at a fair price. What more would anyone want," truly mean a lot to us.

Posted 1 year ago

“There was no stamp on the package and I had to drive to the sorting office and pay a fee.”

Helpful Report

Posted 1 year ago

Hi Lauren, Our products are sent via a courier service where postage is paid and labelled by them, there should have been no need to pay a fee for the collection of this item. I have rang and left a message to try and discuss this with you further, please feel free to get in touch so we can help you resolve this further

Posted 1 year ago

“Excellent service and customer contact”

Helpful Report

Posted 1 year ago

Dear David,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and feedback on Ladderstore. "Excellent service and customer contact." We are thrilled to hear that you were extremely satisfied with our service and found our customer contact to be top-notch. Providing excellent service is our utmost priority, and it's rewarding to know that our efforts have made a positive impact on your experience. Once again, thank you for your kind review. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

Posted 1 year ago

“I bought a new lock assembly for a MidMade Lux loft ladder, which fitted my loft ladder perfectly. We drilled out the old rivets and installed new rivets to hold the lock assembly in place and the new lock assembly works perfectly. Delighted.”

Helpful Report

Posted 1 year ago

Dear Paul,Thank you so much for giving Ladderstore a 5-star rating! We are thrilled to hear about your positive experience with our products, especially the new lock assembly for your MidMade Lux loft ladder. It's fantastic to know that it fitted perfectly and that the installation process went smoothly for you. We appreciate your support and are delighted that the new lock assembly is working perfectly for you. Once again, thank you for choosing Ladderstore and for sharing your satisfaction with us. If you have any further questions or need any assistance in the future, feel free to reach out. We'd be more than happy to help.

Posted 1 year ago

“Ladderstore were able to supply the spare parts others could not supply”

Helpful Report

Posted 1 year ago

Dear Gary,Thank you so much for taking the time to share your feedback about Ladderstore! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with us. At Ladderstore, customer satisfaction is our top priority, so we are delighted that we were able to make you happy. We constantly strive to provide excellent service, quality products, and competitive prices to ensure our customers have the best experience possible. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. Our friendly customer support team is always here to help! Once again, thank you for your wonderful review. We truly value your business and hope to continue serving you in the future.

Posted 1 year ago

“Very prompt service and after care”

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Posted 1 year ago

Thank you Julie for your wonderful 5 star rating of Ladderstore. We are delighted to hear that our very prompt service and after care left such a positive impression on you!

Posted 1 year ago

“We purchased a timber shelf ladder. The quality of the ladder really impressed as did the quality of the service.”

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Posted 1 year ago

Thank you Petrus for giving Ladderstore a 5 star rating! Our team appreciates the feedback. We work hard to provide top quality products and are glad that you were impressed with the quality of the timber shelf ladder and the quality of the service we provided.

Posted 1 year ago

“The handrail was fitted by a friend in just a few minutes, it now means I can get into the loft easily. I'm so pleased.”

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Posted 1 year ago

Thank you so much, Frances, for your 5 star rating of Ladderstore! I'm so glad that the handrail was fitted by a friend in just a few minutes and now you can get into the loft easily. I'm really pleased with the result for you!

Posted 1 year ago

“My first set of Lyte ladders having previously used Zarges and I'm very impressed. IMHO they are a far superior product, supplied and delivered promptly by Ladderstore.”

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Posted 1 year ago

Thank you for your 5 star rating! We're so pleased to hear that you're delighted with your set of Lyte ladders. Thank you for taking the time to tell us about your experience comparing them to Zarges. We love to hear your views, as well as being supplied and delivered promptly by Ladderstore. We really appreciate your review!

Posted 1 year ago

“This company do what they say on the tin great prices fantastic service very fast and efficient.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ladderstore! We are delighted that you found our company to be great value, with fantastic service and fast and efficient delivery. We appreciate you taking the time to write such a glowing review!

Posted 1 year ago

“The delivery was very quick, the ladder arrived soon after I had ordered it.”

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Posted 1 year ago

Caroline, thank you for taking the time to leave us a review. We are so glad that you were happy with the service. Should you have any further enquiries please don't hesitate to contact us!

Posted 1 year ago

Ladderstore is rated 4.5 based on 1,150 reviews