Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,215 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 18th February 2026

Gary Hill

Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

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“Service and delivery time was excellent. Only negative was that the courier left the ladder at the next door neighbours without leaving a Card in our letterbox. Luckily we have honest neighbours and they delivered it, but could have been a different result .”

Helpful Report

Posted 1 year ago

Dear Louis,Thank you so much for your fantastic 5-star rating and for choosing Ladderstore! We truly appreciate your support and are thrilled to hear that you had a great experience with our services and delivery time. Your feedback regarding the delivery issue is duly noted, and we apologize for any inconvenience caused. We understand the importance of a smooth and secure delivery process, and we will ensure this is addressed with our courier service to avoid any future occurrences. Once again, thank you for your kind words and for choosing Ladderstore. If there's anything else we can assist you with, please don't hesitate to reach out to us.

Posted 1 year ago

“Excellent service would definitely recommend this company.”

Helpful Report

Posted 1 year ago

Dear Janice,Thank you so much for your fantastic 5-star rating of Ladderstore! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. These kind words mean the world to our team, and we are delighted to have met your expectations. It was a pleasure serving you, and we hope to have the opportunity to assist you again in the future.

Posted 1 year ago

“Not too much communication in terms of emails updating on delivery or anything like that. But saying that the item did arrive within the time scale stated. No instructions with the item. Overall did the job & happy with end result.”

Helpful Report

Posted 1 year ago

Dear Alice,Thank you so much for taking the time to give Ladderstore a 4-star rating. We truly appreciate your feedback and are glad to hear that your item arrived within the stated time scale. We apologize for any inconvenience caused regarding the lack of communication through emails regarding delivery updates. We appreciate your understanding in this matter an will investigate why this did not happen. In regards to the missing instructions, we sincerely apologize for the oversight. We will make sure to address this issue and provide clearer instructions with our products in the future. Once again, thank you for your valuable feedback and for choosing Ladderstore. We hope to serve you again in the future.

Posted 1 year ago

“It is good and strong ladder . I like that you can buy parts and fixed it”

Helpful Report

Posted 1 year ago

Dear Margarita, Thank you so much for leaving a 4-star rating for Ladderstore! We truly appreciate your feedback and are thrilled to hear that you found our ladder good and strong. It's great to know that you appreciated the option to buy parts and fix it, as we strive to offer reliable and durable products that can be easily maintained. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Thank you again for choosing Ladderstore, and we hope to serve you again in the future! Best regards, Ladderstore Team

Posted 1 year ago

“Best price online for the ladder we needed and speedy delivery”

Helpful Report

Posted 1 year ago

Dear Ruth,Thank you so much for your wonderful 5-star rating and review of Ladderstore! We truly appreciate it. We are delighted to hear that you found the best price online for the ladder you needed and that our delivery was speedy. It's our goal to provide our customers with both competitive prices and fast shipping, so we're thrilled that we could meet your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're always here to help!

Posted 1 year ago

“Very helpful and a prompt delivery.”

Helpful Report

Posted 1 year ago

Good Morning Andrew, Thank you so much for taking the time to give Ladderstore a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. It's great to know that our team was very helpful throughout your order process and that our delivery was prompt. Should you need any further assistance in the future, please don't hesitate to reach out to us.

Posted 1 year ago

“Great Quality Great Service Thanks.”

Helpful Report

Posted 1 year ago

Hi Darren, Thank you so much for giving Ladderstore a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our products and services. Great Quality Great Service Thanks. Please don't hesitate to reach out if you need any further assistance in the future. We're always here to help.

Posted 1 year ago

“Great service, and quality of these ladders”

Helpful Report

Posted 1 year ago

Dear Joan,Thank you so much for taking the time to rate Ladderstore with five stars! We truly appreciate your positive feedback. We're thrilled to hear that you had a great experience with our service and that you are satisfied with the quality of the ladders. Your kind words mean a lot to us and motivate us to keep providing excellent products and service. Thank you once again for your wonderful rating and for choosing Ladderstore.

Posted 1 year ago

“The service I received from the Ladderstore was polite, quick and efficient when my enquiries were dealt with through a phone call and follow up email. The product itself is sturdy and good quality.”

Helpful Report

Posted 1 year ago

Dear Peter,Thank you so much for taking the time to give Ladderstore a 4-star rating! We truly appreciate your feedback and support. We are thrilled to hear that you found our service to be polite, quick, and efficient. Our team works hard to ensure that our customers receive the best possible assistance, whether it's over the phone or through email. Your satisfaction is our top priority! Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. We'll be more than happy to help!

Posted 1 year ago

“Great lite weight step ladder. Opens easily and has secure feet.”

Helpful Report

Posted 1 year ago

Dear Fiona, Thank you so much for taking the time to leave us a review We are thrilled to hear that you had a great experience with Ladderstore. We appreciate your kind words and feedback on the lightweight step ladder. It's wonderful to know that it opens easily and provides secure feet for your safety. Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Good service and delivery timeline. Happy with the product. Good quality and it does what it says on the tin.”

Helpful Report

Posted 1 year ago

Dear James, Thank you so much for taking the time to leave us a review! We greatly appreciate your support and are delighted to hear that you had a positive experience with our service and delivery. We are thrilled to know that you are happy with the product and find its quality up to your expectations. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“The ladder feet fit well for what I needed to do. Sturdy product”

Helpful Report

Posted 1 year ago

Dear Daniel,Thank you so much for leaving a 5-star rating for Ladderstore! We truly appreciate your feedback and are thrilled to hear that you found our ladder feet to be a perfect fit for your needs. Our team takes pride in providing sturdy products that meet our customers' expectations. Thanks again for choosing Ladderstore!

Posted 1 year ago

“Not very happy with dents in the ladder. Photo added.”

Helpful Report

Posted 1 year ago

Hi John, thank you for taking time to leave us a review and apologies that your item has been delivered damaged. I have checked our internal system and cannot see any communications of this item being delivered damaged. Our customer service team have reached out to you via email to attempt to get this resolved for you.

Posted 1 year ago

“A very good product. Easy to order and efficiently delivered. Very satisfied with Ladderstore.”

Helpful Report

Posted 1 year ago

Dear Terence,Thank you so much for your fantastic 5-star rating of Ladderstore! We appreciate your positive feedback and are thrilled to hear that you found our product to be very good. Our aim is to provide our customers with top-quality products, easy ordering process, and efficient delivery service, so we're delighted to know we could fulfill your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

Posted 1 year ago

“Excellent service Ladders good quality at good price kept up to date of delivery time”

Helpful Report

Posted 1 year ago

Dear Campbell,Thank you for taking the time to rate Ladderstore with five stars! We take pride in offering high-quality ladders at competitive prices, and we are delighted that you found our products to meet your expectations. Moreover, we understand the importance of keeping our customers informed, so we're glad to hear that you appreciated being kept up to date regarding the delivery time. Your satisfaction is our top priority, and we are grateful for your trust in our services. Once again, thank you for choosing Ladderstore. We look forward to serving you again in the future.

Posted 1 year ago

“Excellent speedy delivery with great communication”

Helpful Report

Posted 1 year ago

Thank you so much, Bob, for taking the time to give Ladderstore a 5-star rating! We truly appreciate your support and are thrilled to know that you had a positive experience with us. Our team takes pride in providing excellent customer service, and we are delighted to hear that you found our delivery to be speedy and our communication great. We value your business and hope to serve you again in the future. Thank you once again for choosing Ladderstore!

Posted 1 year ago

“Very helpful on the phone and organised next day delivery. Brilliant company *****”

Helpful Report

Posted 1 year ago

Dear Simon,Thank you so much for your amazing 5-star rating of Ladderstore! We are thrilled to hear that you found our team to be very helpful on the phone and that we were able to organize next day delivery for you. We really appreciate your kind words and are absolutely delighted to be considered a brilliant company. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We are here to provide excellent service and serve all your ladder needs. Thank you once again for choosing Ladderstore!

Posted 1 year ago

“I ordered a replacement loft hatch latch, the last one lasted 37 years. Excellent quality , easy to fit & worth the investment of £48. Well packaged & quick delivery, so many thanks.”

Helpful Report

Posted 1 year ago

Dear Michelle,Thank you so much for your wonderful 5-star rating of Ladderstore! We truly appreciate your trust in our products and services. We are thrilled to hear that our replacement loft hatch latch exceeded your expectations in terms of quality and durability. It's truly remarkable that the last one lasted an impressive 37 years! We take pride in offering excellent quality products that are both easy to fit and worth the investment. We're also delighted to know that you were satisfied with the packaging and quick delivery of your order. Customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. Once again, thank you for rating us so highly. We truly value your support and look forward to serving you again in the future.

Posted 1 year ago

“speedy delivery helpfull customer service and love the ladder much safer than old one”

Helpful Report

Posted 1 year ago

Good Afternoon Brian, Thank you so much for giving Ladderstore a 5-star rating! We greatly appreciate your positive feedback. We are thrilled to hear that you were satisfied with our speedy delivery and helpful customer service. Your safety is our top priority, and we are glad to know that our ladder has provided you with the confidence and security you were seeking. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our friendly customer service team.

Posted 1 year ago

“Item received promptly & well packaged, good service.”

Helpful Report

Posted 1 year ago

Good Afternoon David, thank you for taking the time to leave us a review. We truly appreciate your support and feedback. It's great to hear that your item was received promptly and well packaged, highlighting our commitment to providing excellent service. Thank you once again for choosing Ladderstore, and please don't hesitate to reach out if you need any further assistance.

Posted 1 year ago

Ladderstore is rated 4.5 based on 1,215 reviews