Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 962 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 1st February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company. Helpful and friendly communication. Ladders were damaged in transit and Ladderstore replaced them within a few days.”

Helpful Report

Posted 1 year ago

Good Afternoon Geoff, thank you for taking the time to leave us a review, we are really glad to hear you were happy with the service provided and that you felt our team were helpful and friendly, I will pass these comments on. We are also sorry to hear your ladders were damaged in transit but glad this has now been resolved, apologies again. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 1 year ago

“First time I used ladderstore for a customers loft ladder , I ordered on a next day delivery and the ladder arrived on time . I intend to order another loft ladder this week so I hope I get the same service .”

Helpful Report

Posted 1 year ago

Good Afternoon Steven, thank you for taking the time to leave us a review. We are pleased to hear your ladder arrived on time. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Always helpful and friendly”

Helpful Report

Posted 1 year ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear you are happy with our service, I will pass your comments onto our team. Should you have any future requirements please don't hesitate to get in touch.

Posted 1 year ago

“Great product, great service, already recommended Ladderstore to a builder friend”

Helpful Report

Posted 1 year ago

Good Morning Nigel, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the product and the service provided and thank you for the recommendation. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“I needed some information regarding a product Ladder Store provided the answers to my questions and I was then in the position to order what I needed The item was a Ladder Log. I wanted this item as on this site there are X 3 Sets of steps and all are different. They were all purchased 15 years earlier and before my time. There were no Safety Measures or checks completed on these Steps. A starting point was definitely needed along with supporting paperwork.”

Helpful Report

Posted 1 year ago

Good Morning Wendy, thank you for taking the time to leave us a review we are really pleased to hear that you got the answers you required. Should you have any further enquiries please do not hesitate to get in touch and a member of our team will be happy to help.

Posted 1 year ago

“The service from Ladderstore was excellent - product arrived as expected and it's a fantastic product so no concerns with anything.”

Helpful Report

Posted 1 year ago

Good Morning Nina, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service and felt it was excellent. We are also glad to hear the product arrived as expected and that you are satisfied with the product. If you have any questions or any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Helpful and very efficient”

Helpful Report

Posted 1 year ago

Hi Sarah, thank you for taking the time to leave a review, we are pleased to hear you felt we were helpful and very efficient, should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Very good service and communication throughout my transactions. I have used Ladderstore twice recently and intend to use them again in the future to supply my small business. The Ladderstore staff were extremely helpful with my inquiries and Megan in particular went above and beyond in the customer service principle. My orders were both delivered quickly and very well packaged, Ladderstore prices are extremely competitive I found that they could not be beaten in the searches that I made online. The quality of the trestles that I purchased was extremely good and they are very robust, this is important to me as they are used commercially in my business. Overall very pleased with Ladderstore, very personalised service throughout well done keep up the good work.”

Helpful Report

Posted 1 year ago

Good Afternoon George, thank you for taking the time to leave us a review. We are really pleased to hear you felt you had good service and communications throughout your orders and that overall you were very pleased with us and our service. We are really happy to hear you felt our staff were helpful and that they went above and beyond and that the service received was personal, we are also glad that our prices are competitive. I will pass your comments on to our team and if you have any future enquiries please don't hesitate to get in touch. Thank you again!

Posted 1 year ago

“Ladderstore quickly answered a couple of questions about the item I was interested in.”

Helpful Report

Posted 1 year ago

Good Afternoon Patrick, thank you for taking the time to leave us a review we are pleased to hear we answered questions regarding the Timber Shelf Ladders quickly. Should you have any future enquires please don't hesitate to get in touch.

Posted 1 year ago

“I bought a telescopic ladder which is just what I wanted. You delivered it quickly and it has done what I hoped”

Helpful Report

Posted 1 year ago

Good Afternoon Christopher, thank you for taking the time to leave us a review, we are pleased to hear the ladder was suitable for your requirements and that it was delivered quickly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“I purchased a Youngman scaffolding tower from Ladderstore. I haven't used it yet but it looks well made and was what I was expecting. I'm sure that it handle anything I need to do. I was very impressed with the customer service provided by Ladderstore. I was concerned that the likely delivery vehicle would not be able to access my property, which is reached up a long, narrow farm track. Ladderstore contacted their courier and were able to organise delivery on a smaller van at no additional charge. I even received my order a day early. Many thanks for the great service.”

Helpful Report

Posted 1 year ago

Good Afternoon Alyson, thank you for taking the time to leave us a review. We are really pleased to hear you was impressed with the customer service from our team. I will be sure to share this review. If you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“From order to delivery first class and top quality ladders”

Helpful Report

Posted 1 year ago

Hi Ray, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the service received and that you feel the ladders are top quality ladders. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“great service , and great prices”

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Posted 1 year ago

“Excellent product, delivered as arranged.”

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Posted 1 year ago

Hi Norman, thank you for taking the time to leave us a review. We are happy to hear you felt the product was excellent and the delivery was as arranged. If you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Everything I expected and more”

Helpful Report

Posted 1 year ago

Good Afternoon Mr Edworthy, thank you for taking the time to leave us a review, we are really pleased to hear that you were happy with our service and products. Any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Very good service and product. Kept me informed all through the whole order from start to finish. Excellent product.”

Helpful Report

Posted 1 year ago

Good Afternoon Paul, thank you for taking the time to leave us a review. We are really pleased to hear you were happy with both the service and the product and that you were kept informed throughout. Should you have any further enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Excellent tower at the best price online”

Helpful Report

Posted 1 year ago

Good Afternoon Gillian, many thanks for you review. We are pleased to hear you felt the tower was excellent and that our price was competitive. Should you have any future enquiries please don't hesitate to get in touch! Thank you again!

Posted 1 year ago

“excellent service”

Helpful Report

Posted 1 year ago

Good Afternoon, thank you for your feedback on the service, we are really pleased to hear you felt it was excellent. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Absolutely brilliant service thank you”

Helpful Report

Posted 1 year ago

Good Afternoon, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the service! Thank you for 5 stars!

Posted 1 year ago

“The Website made it easy to choose the right ladder for my needs. The Ladder that I chose is strong and well-built and will last a lifetime. The delivery was prompt with a message to advise on a time within the hour specified.”

Helpful Report

Posted 1 year ago

Good Afternoon Gary, thank you for taking the time to leave us a review. We are pleased to hear that the website made it easy for you to choose the correct ladder for your requirements and that the chosen product is well built. We are also pleased to hear the delivery arrived quickly and you had a time specified. If you have any future requirements please don't hesitate to get in touch, we will be happy to help!

Posted 1 year ago

Ladderstore is rated 4.5 based on 962 reviews