Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Ladderstore Reviews

4.5 Rating 962 Reviews

88 %

of reviewers recommend Ladderstore

Company Reviews

Product Reviews

4.5

Based on 962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

Write Your review

Tell us how Ladderstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ladderstore 5 star review on 1st February 2022

Ladderstore 5 star review on 13th December 2021

Ladderstore 5 star review on 13th December 2021

Ladderstore 5 star review on 25th January 2021

Ladderstore 5 star review on 22nd April 2019

Ladderstore 3 star review on 19th July 2018

William A Hawkins

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good - quick delivery”

Posted 5 months ago

Good Morning Matt, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service and quick delivery. Should you have any future enquiries please don't hesitate to get in touch!

Posted 5 months ago

“Quick & easy process from ordering to delivery”

Posted 5 months ago

Good Morning Gideon , thank you for taking the time to leave us a review. We're so glad to hear that ordering with us was a quick and easy process from ordering to delivery. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 5 months ago

“My order (Werner Eco S Line) was delivered quickly after ordering. Sadly there was a manufacturing defect however I contacted Ladderstore and Megan resolved this straight away, no problems. 24hrs later I had a replacement which is perfect. Thank you!”

Posted 6 months ago

Good Morning Stuart, thank you for taking the time to leave us a review. We are sorry to hear there were an issue with the original loft ladder however we are pleased to hear a replacement was sent and received quickly and that the issue is now resolved. Again sorry for any inconvenience caused. Should you have any future enquiries please don't hesitate to get in touch.

Posted 6 months ago

“I ordered a three-step Little Giant step ladder. There were issues with the suppliers but Ladderstore resolved the matter perfectly. The ladder is outstanding, as was the service from Laddersore.”

Posted 7 months ago

Good Afternoon Martin, thank you for taking the time to leave us a review. We are sorry to hear you had issues with the supply of the 3 tread , we do try to maintain availability however it does look like there were an issue with the supply. However we are delighted to hear that you were pleased with the upgrade to the 4 tread and also the customer service. Again sorry for any inconvenience caused. Should you have any future enquiries please don't hesitate to get in touch.

Posted 7 months ago

“Item was delivered within 2 days of ordering and we managed to fit it without too much trouble.”

Posted 7 months ago

Good Afternoon Roger, thank you for taking the time to leave us a review. We are pleased to hear your item arrived quickly and that you fit it without trouble. Should you have any further enquiries please don't hesitate to get in touch.

Posted 7 months ago

“Great delivery and quality product. I needed a tall step ladder to clean windows in a vaulted dining room, balcony and velum windows and this ladder helps me to do it safely! I invested in the side rails as I am a pensioner and not great on ladders but the rails keep me safe. It will be invaluable in cleaning the gutters on our cottage which my old 7 step ladder was just too short. To be fair it is a bit heavy for me but very sturdy once I get it in place.”

Posted 7 months ago

Good Afternoon Dave, Thank you for taking the time to leave us a review. We are thrilled to hear that the ladder was suitable for your requirements and that it will be invaluable in cleaning the gutters on your property. Should you have any future enquiries please don't hesitate to contact us.

Posted 7 months ago

“Excellent Service.”

Posted 7 months ago

Hi Anthony, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service, should you have any future enquiries please don't hesitate to get in touch.

Posted 7 months ago

“It was easy to order products online, and my order arrived swiftly. Would recommend Ladderstore.”

Posted 7 months ago

Hi John, thank you for taking the time to leave us a review. We are glad to hear that it was easy to order products online with us, and that your order arrived swiftly. We appreciate you recommending Ladderstore! Should you have any future enquiries please don't hesitate to get in touch.

Posted 7 months ago

“Quick service and ladder delivered efficiently too.”

Posted 7 months ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear the service was quick and the ladder delivery was efficient. Should you have any future enquires please don't hesitate to get in touch.

Posted 7 months ago

“Good product at a competitive price. it slow on delivery”

Posted 7 months ago

Good Afternoon Anthony, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product and competitive pricing. With regards to the delivery times, the standard delivery lead time is 3-5 working days as per our website, we do however have a express delivery which is 1-3 working days. As the order was placed on a standard delivery on Sunday 27/08 the order would have been processed the following working day which on this occasion was Tuesday 29/08 due to the bank holiday. More information with regards to our deliveries can be found here- https://www.ladderstore.com/delivery-returns/. Should you have any further enquiries please don't hesitate to contact us and one of our team will be happy to assist.

Posted 7 months ago

“Great product. Fitted description accurately. Very good quality.”

Posted 7 months ago

Hi Belinda, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product and that it was good quality and the description was accurate. Should you have any further enquiries please don't hesitate to get in touch.

Posted 7 months ago

“Easy to find online. Full range of parts clearly identified for my model Delivered as promised ahead of time. Perfect fit Nothing to complain about at all.”

Posted 8 months ago

Good Morning Gerry, thank you for taking the time to leave us a review. We are pleased to hear we were easy to find online, the range was clearly identified for your model, it was delivered in good time and that it was the perfect fit. Should you have any future enquiries please don't hesitate to get in touch.

Posted 8 months ago

“second time using theese guys. ladder came very fast after ordering. As described. Cant ask for more! WIll use in the future as well.”

Posted 8 months ago

Good Afternoon Juan - Jose, thank you for taking the time to leave us a review. Firstly thank you for your order. We are pleased to hear your order arrived quickly and was as described. Should you have any future enquiries please don't hesitate to get in touch.

Posted 8 months ago

“Super 💯 💯”

Posted 9 months ago

Hi Edmundas, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product and service. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“Our first loft ladder order was damaged upon arrival, however, after an email, a new one was sent out immediately and arrived the next day. I can not fault the customer service it was amazing. The product is substantial and fitted well, definitely a two-person job, overall definitely a good quality item and a great company.”

Posted 9 months ago

Good Morning Arwel, thank you for taking the time to leave us a review. We are sorry to hear the original ladder that arrived was damaged in transit however we are glad a replacement was sent immediately out and arrived quickly. We are also really happy to hear you were pleased with the customer service and the quality of the product and I will be sure to pass your lovely comments back to the team. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“WELL DONE LADDERSTORE I ordered a Werner 3 section loft ladder to replace an earlier model. A friend was on hand to install it but due to go on holiday so I opted for next day delivery. I failed to notice the request had to be made by 1200 the previous day. I telephoned to sort it out but inevitably this took time. This was entirely my fault but the next day delivery charge was promptly refunded. I was, however, greatly impressed with the effort made to deliver the ladder as quickly as possible. Final arrangements resulted in the ladder arriving 3 days later than I'd hoped but it arrived by 0930. I 'met' several members of staff in the process and they were all helpful, courteous and tolerant. Jean Tallantire”

Posted 9 months ago

Good Morning Jean, thank you for taking the time to leave us a review. We are sorry to hear the next day request was not as expected due to the cut off but we are pleased that this was rectified as quickly as possible. We are really pleased to hear you found staff helpful, courteous and tolerant and I will be sure to share your lovely comments with the team. Should you have any further enquiries please don't hesitate to contact us.

Posted 8 months ago

“Great service! Good information about the product and all delivered on time. Thank you.”

Posted 9 months ago

Hi Marianne, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service and that you found the information you required. We are also pleased that the order arrived on time. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“Good quality, quick delivery”

Posted 9 months ago

Good Morning Biser, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the product, that it was good quality and that it arrived quickly. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“Timely delivery and product exactly the one that was required. Very good price. Thanks.”

Posted 9 months ago

Good Morning Wendpanga , thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product, that it arrived in a timely manner and you were also happy with the price. Should you have any further enquiries please don't hesitate to contact us.

Posted 8 months ago

“Great service and delivery from this company. My only gripe is this trend towards the first step being low to the ground which is a pain when it’s a different riser measurement but I’m sure once I’ve tripped over a couple of times I’ll get used to it….”

Posted 9 months ago

Good Afternoon Darrell, Thank you for taking the time to leave us a review, we are pleased to hear you were happy with the delivery and the service. We will pass the comments on to the suppliers with regards to tread height. Should you have any future enquiries please don't hesitate to contact us.

Posted 9 months ago

«
1
2
3
4
5
»

Ladderstore is rated 4.5 based on 962 reviews