Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,210 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had been planning on buying this 2.9m Werner telescopic loft ladder for some 6 months and finally nearly purchased it from Amazon, believing I would not find it cheaper anywhere else after much research. Did one last final search and not sure how ladder store managed to beat my previous best price by nearly £50 but they had. Honestly I knew I was taking a chance after reading mixed reviews for ladder store but my experience has been nearly all positive. The Good. Price was amazing and could not buy it cheaper anywhere, arrived in immaculate packaging with No missing parts, was delivered in good time from point of ordering. The bad , terrible communication had no idea my order was arriving as received no notification of it being dispatched or out for delivery, just lucky I was at home. That said very satisfied customer.”

Helpful Report

Posted 1 year ago

Good Morning Roy, Thank you for taking the time to leave us a review. We truly appreciate your feedback and are thrilled to hear about your positive experience with us. We're delighted that we could offer you an amazing price on the Werner telescopic loft ladder, beating your previous best price by nearly £50. We apologise for the lack of communication regarding the delivery of your order. You should however have received tracking information, so I will investigate as to why this was not received. We understand the importance of receiving timely updates and we will definitely work on improving this area. However, we are glad that your order arrived in immaculate packaging and that there were no missing parts. Once again, thank you for choosing Ladderstore. We are grateful for your support. Should you have any further enquiries please don't hesitate to contact us.

Posted 1 year ago

“excellent service, does what it should do. quality product.”

Helpful Report

Posted 1 year ago

Good Morning John, thank you for taking the time to leave us a review. We are glad to hear you were happy with the service and with the product. Should you have any further queries please don't hesitate to get in touch.

Posted 1 year ago

“Damaged order was replaced promptly”

Helpful Report

Posted 1 year ago

Good Afternoon Jane, thank you for taking the time to leave us a review. We are sorry to hear your original order was damaged but we are pleased to hear it was replaced promptly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Excellent functionality. Fast service. Only downside is they are a bit on the heavy side.”

Helpful Report

Posted 1 year ago

Good Afternoon Simon, Thank you for your review. We greatly appreciate your support and taking the time to share your feedback with us. We're thrilled to hear that you found our ladder's functionality to be excellent and our service to be fast. We pride ourselves on providing efficient and reliable solutions to our customers. We understand your concern about our ladders being a bit on the heavy side. I will pass your feedback on to the manufacturers. Should you have any further questions please don't hesitate to contact us.

Posted 1 year ago

“Spare part ordered and delivered quickly.”

Helpful Report

Posted 2 years ago

Good Morning Roger, thank you for taking the time to leave us a review. We're pleased to hear that the spare part was ordered and delivered quickly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Quick efficient service”

Helpful Report

Posted 2 years ago

Good Afternoon Lyndon, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service provided. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Thoroughly good service throughout. Even the 'outsourced' delivery was meritous.”

Helpful Report

Posted 2 years ago

Good Afternoon Colin, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed the service from Ladderstore, and that even the delivery was meritous. We really appreciate your kind words. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Ladderstore are great, just had problems with one of their suppliers with the quality. Ladderstore have been quick to resolve”

Helpful Report

Posted 2 years ago

Good Afternoon, thank you for taking the time to leave us a review we are pleased to hear you were happy with the service. Please accept our apologies for any issues you have encountered with the supply however we are pleased to hear you are happy with the efficient resolution. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Ordering was easy but tracking was non-existent so delivery arrived without notice. I think this should have been provided by another company. Ladders were perfect. Easy to assemble and as described.”

Helpful Report

Posted 2 years ago

Good Afternoon Julie, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the ease of ordering, that the ladders were as described and that the ladders were easy to assemble. With regards to the tracking we will investigate the issue as you should have had tracking and delivery notification. Please accept our apologies that you did not receive this. Should you have any further enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Efficient service”

Helpful Report

Posted 2 years ago

Good Morning Rupert, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the efficient service. Should you have any future enquiries please don't hesitate to contact us.

Posted 2 years ago

“The process was easy, my only complaint is that there was no delivery date when i ordered it.”

Helpful Report

Posted 2 years ago

Good Morning Alex, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the process of ordering. Please accept our apologies you did not receive an email with the delivery date on before you made contact with us, however we will look into why an email was not received. Should you have any further enquiries please don't hesitate to contact us .

Posted 2 years ago

“Very pro,pt delivery and a good quality product”

Helpful Report

Posted 2 years ago

Good Morning Paul, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the prompt delivery and the quality of the product received. Should you have any future enquiries please don't hesitate to contact us.

Posted 2 years ago

“Good price and prompt delivery. However, no notification of dispatch or of pending delivery.”

Helpful Report

Posted 2 years ago

Hi David, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the prices and the prompt delivery service. Please accept our apologies with regards to not receiving notifications, we will look into this. Should you have any future enquiries please don't hesitate to contact us.

Posted 2 years ago

“The parts were fine but I only needed the plastic spacers that go between the handrail to the ladder. The spacers had gone brittle and had broken up over the 12 years they had been in place, so buying a complete kit was unnecessary.”

Helpful Report

Posted 2 years ago

Good Afternoon Roger, thank you for taking the time to leave us a review. We are pleased the spares in the kit arrived fine. I have just had a look into this and we do source the Handrail Spacers separately which can be found here - https://www.ladderstore.com/handrail-spacer-for-youngman-easiway-loft-ladder Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Very pleased with my order it is exactly What I wanted thank you”

Helpful Report

Posted 2 years ago

Hi Janice, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the product and it is what was required. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Brilliant, fast delivery. Can't complain.”

Helpful Report

Posted 2 years ago

Good Morning Tony, thank you for leaving us a review. We are pleased to hear that you felt we were brilliant and had fast delivery. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Very good quality finish”

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Posted 2 years ago

“Excellent friendly service. Delivery slightly longer than advertised but OK.”

Helpful Report

Posted 3 years ago

Hi Steven, thank you for taking the time to leave us a review. We are pleased to hear that you were happy with the service. Please accept our sincere apologies for the delivery delay. If you have any future enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Good service”

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Posted 3 years ago

Hi Richard, thank you for taking the time to leave us a review, we are happy to hear that you received good service. Should you have any further enquiries please don't hesitate to contact us.

Posted 3 years ago

“Good selection of ladders and found exactly what I wanted to access a mezzanine level in my cabin”

Helpful Report

Posted 3 years ago

Hi Alison, thank you for taking the time to leave us a review! We are glad to hear you felt we had a good variety of ladders and that you found something suitable for your access in the cabin. Should you require any further information or if you have any future access enquiries please don't hesitate to get in touch.

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,210 reviews