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Ladderstore Reviews

4.5 Rating 962 Reviews

88 %

of reviewers recommend Ladderstore

Company Reviews

Product Reviews

4.5

Based on 962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 1st February 2022

Ladderstore 5 star review on 13th December 2021

Ladderstore 5 star review on 13th December 2021

Ladderstore 5 star review on 25th January 2021

Ladderstore 5 star review on 22nd April 2019

Ladderstore 3 star review on 19th July 2018

William A Hawkins

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time Good service”

Posted 3 years ago

“Great service and quality ladder! Thanks”

Posted 3 years ago

“just what i wanted - good value and a speedy delivery too.”

Posted 3 years ago

“good reliable service”

Posted 3 years ago

“good and helpful”

Posted 4 years ago

Thank you for your review. I'm glad you were happy with the service Ladderstore provided. Kind Regards Ladderstore

Posted 4 years ago

“I found ladderstore very easy to deal with, my enquiry was dealt with promptly and my subsequent order processed and acknowledged professionally. Any after sales queries, ie delivery dates and proof of delivery were also dealt with efficiently.”

Posted 4 years ago

Hi There, Thank you very much for your review. I'm glad to hear you are happy with the service you receive. I have passed your comments on to my colleague who deals with your orders and should you need anything else in future I'm sure she will be happy to help. Kind Regards Ladderstore

Posted 4 years ago

“great service great products good price”

Posted 4 years ago

Thank you for taking the time to leave a review. We are glad you are pleased with the service Ladderstore provided. Kind Regards Ladderstore

Posted 4 years ago

“Ladder came with the stay missing from the bottom. After a phone call same was dispatched and arrived a few days later. product is good and at a good price”

Posted 4 years ago

Hi Keith, Thanks for leaving a review. Sometimes things do get separated in transit but I'm glad our customer service team were able to get the issue sorted in a timely manner for you. Kind Regards Ladderstore

Posted 4 years ago

“Item delivered on advised date. Ladder seems to be new, (bought on line) as advertised. Pricing OK and item delivered in reasonably close to order made.”

Posted 4 years ago

Thank you for your review Stephen, I'm happy to hear your order went through smoothly. Kind Regards Ladderstore

Posted 4 years ago

“The goods arrived quickly, in good condition.”

Posted 4 years ago

Hi There, Thank you for leaving a review. We are pleased to hear you are happy with your order. Kind Regards Ladderstore

Posted 4 years ago

“Good service”

Posted 4 years ago

Thank you for your review. We are glad you are happy with the service. Kind Regards Ladderstore

Posted 4 years ago

“Good service and price”

Posted 4 years ago

Thank you for your review, we are glad you are happy with the service provided kind Regards Ladderstore.

Posted 4 years ago

“Ordered a ladder from here payed for next day delivery it didn’t arrive I only live up the road from them a quick email and was all sorted out great product and bunch of people”

Posted 4 years ago

“Delivered on time, good price.”

Posted 4 years ago

Hi Raymond Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 4 years ago

“Jacky is always so helpful and quick to respond, great customer service all round. Very easy to set up business account with and placing orders extremely smooth”

Posted 4 years ago

Good Afternoon, I'm sure Jacky will be pleased to hear that feedback, and so are we! Thank you very much for your review. Kind Regards Ladderstore

Posted 4 years ago

“I purchased a pair of locking ladder brackets, delivery was prompt. They are robust and well made with a good paint finish. The only gripe I had, was the packaging which was poor allowing the brackets to touch each other and chipping the paint which inevitably leads to rusting.”

Posted 4 years ago

Good Morning Clive, Thank you for taking the time to leave us a review. I'm happy you were pleased with the delivery timescale. And also thank you for the feedback regarding the packaging on these items, I will be sure to pass this on to the warehouse for future reference. Kind Regards Ladderstore

Posted 4 years ago

“I could not identify the make of the ladder , which the parts were needed for on the internet . There was a mixture of letters and numbers on it but no clear details .When I found the Ladderstore and went on to their site I was able to , using their parts description and details to identify the make and part title . The process of placing the order was straightforward . The price was reasonable and the parts were sent very promptly . The parts were correct , of good quality and fitted . Very good service.”

Posted 4 years ago

Hi Graham, I'm pleased to hear you were able to find the part you were looking for and were happy with the service. Thank you for your positive feedback. Kind Regards Ladderstore

Posted 4 years ago

“Ladderstore price matched for me, and the hatch/ladder kit i got is of decent quality, so completely happy. Had some dramas with the courier, but that's not uncommon. Ladderstore were good and got it all sorted.”

Posted 4 years ago

“I ordered a ladder, they delivered a ladder. It's a very good ladder. I would use them again, but honestly I don't think I'll need another ladder for the foreseeable future.”

Posted 4 years ago

Hi, Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you do need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 4 years ago

“Ordered a pair of ladder brackets to secure my triple ex to the wall. Sturdy and well painted with a couple of fixing holes per bracket. Find these a very tight fit for a triple extension though and need to wrestle the ladders on each time. Could do with them being just a bit bigger for triples but would be ideal for a double extension ladder”

Posted 4 years ago

Thank you for taking the time to leave a review. We are pleased that you are happy with the product you received. Kind Regards Ladderstore

Posted 4 years ago

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Ladderstore is rated 4.5 based on 962 reviews