Ladderstore Reviews

Name: Ladderstore
Address: 130 Aztec West,, Park Avenue, Almondsbury, Almondsbury, Bristol
Rating: 4.52

4.5 Rating 1,227 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01746 866309

Email:

Customerservices@ladderstore.com

Location:

130 Aztec West,, Park Avenue, Almondsbury,
Almondsbury
Bristol
BS32 4UB

Write Your review

Tell us how Ladderstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ladderstore 5 star review on 18th February 2026

Gary Hill

Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was refused a refund on a ladder which didn’t fit. Despite your website stating a no quibble refund. I was told it was a special order... then eventually told I could have a refund. Have had to wait 5 weeks for this. Customer service manager was useless.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave a review. I have looked at the notes on your order and can see that this has been refunded in full. We do endeavour to have as much information on the specs and dimensions of all our products on the website. Unfortunately, if an item is ordered in error we cannot send our carriers in free of charge to collect the unwanted item. As you returned this item to us in good condition we issued a refund in full. Kind Regards Ladderstore

Posted 6 years ago

“I ordered 3 ladders which were listed as in stock on the website. Once payment was received a few days later I was informed the ladders were not in stock and would have to be made. A few weeks later the ladders were delivered with the correct delivery note but incorrect products. Collection then had to be arranged and the ladders made and then delivered again. This process lasted over a month, during which I had to hire similar products as to complete a project we were working on. Nothing was suggested from Ladderstore as a gesture. Or what I would consider a genuine apology.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for taking the time to leave a review. I have had a look at this order and I can see there were multiple problems with this delivery. We were badly let down by the stock and specification of these items from the manufacturer and have now amended our website accordingly to avoid this happening again. Please do accept our sincere apologies for the trouble you had with this order. Kind Regards Ladderstore

Posted 6 years ago

“Bought ladders off Ladderstore. Paid for replacement feet , ,but they sent the wrong ones .Emailed a picture of the correct feet and spoke to numerous people . But months later, still waiting !”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your review. I have been looking into your order and unfortunately, I can't see anything to suggest that these items have been reported as incorrect or images that have been sent to ourselves. We will contact you directly to resolve this matter. Kind Regards Ladderstore

Posted 6 years ago

“Ordered tray for werner steps have never received it. Would not use them again.”

Helpful Report

Posted 6 years ago

Hi Tas, Thank you for bringing this to our attention. We will look into this as a matter of urgency and get this resolved for you. Kind Regards Ladderstore

Posted 6 years ago

“If you advertise next day delivery then it should be NEXT DAY and not several days later. I was charged an amount for a superior delivery service that I should not have been, since you blatantly did not intend honouring it. You have not even had the decency to apologise let alone refund the charge you made for a courier service. I would not use your company again.”

Helpful Report

Posted 6 years ago

Good Afternoon, Apologies for any misunderstanding. This particular item was ordered on a next-day delivery service on Friday and as per our terms was delivered on the Monday. Please note the delivery service does not include weekends, and items ordered before 12 are delivered on the next working day. Kind Regards Ladderstore

Posted 6 years ago

“What a shambles!! If it's a good well organised business you want to purchase from, keep scrolling past this shocking company!! Purchased a roof ladder from them on their website after doing a postcode check on their website which came back FREE p&p. The following morning received an email from a so called customer service consultant to be told there would be a further £55 to pay if i wanted them shipped to my address. After telling her on that day (11 days ago) to refund the money i then waited & waited for the refund to be put back into account. Almost 10 emails back & forward to the custoner service team to finally get refunded today. They say a business is only as good as their customer service. Well this business if you can call it that is a nightmare to do business with. AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for taking the time to review us and I'm sorry to hear you had a bad experience with Ladderstore. I have looked at the notes on the order and I can see that yes, unfortunately on this occasion the website didn't pick up the extra charge for a Northern Ireland address, however it is stated in the delivery information that an extra charge will be applicable for that address. However we have changed this on the website so it is more clear in future. Unfortunately, once we process a refund it is out of our hands with how long it takes to show in your account. I can see this was processed within a day of the request and that we sent over the receipt and confirmation as proof, and that it was back with you within 4 working days. I'm sorry you had this experience but we have put a process in place to try and avoid the postcode mix-up in future. Kind Regards Ladderstore

Posted 6 years ago

“I reported a ladder arrived damaged literally 2 minutes after it was delivered to site. I also sent a timed picture showing this. The driver knew it was damaged and laid it outside with the damaged rungs against the cabin. I was very disappointed with this and won't be using you again. I was also called by your admin about it, and I reported it not once but twice to them! and still nothing happened. Paul Gibson”

Helpful Report

Posted 6 years ago

This issue had unfortunately risen from an issue with what was a new internal processing system at the time which has now been fixed. This has now been dealt with and we hope you are satisfied with the outcome. Please accept our sincere apologies for any inconvenience caused by this. Ladderstore

Posted 6 years ago

“The goods was delivered in complete I have mail 4 times asking for the missing parts”

Helpful Report

Posted 6 years ago

Hi Jeff, I'm really sorry about this - I have requested these to be sent a couple of time and actually packed and posted them myself once so I'm struggling to see why these aren't being received. I will get in touch with you and get to the bottom of it. Kind Regards Richard Customer Service Manager

Posted 6 years ago

“I ordered a set of ladders from this company and paid the 'next day' delivery fee. I was still waiting a week later for the ladders. I had to contact them to glean any information about the delay. Moreover, I'm still awaiting a refund for the 'next day delivery fee', having been told this would be refunded. I would not recommend this company because of their poor customer service!”

Helpful Report

Posted 6 years ago

Good Afternoon, I'm sorry to hear you have had a problem with the delivery. Please, can you contact us directly with your order details so we can look into this and get it resolved for you? Kind Regards Ladderstore

Posted 6 years ago

“My steps never arrived”

Helpful Report

Posted 7 years ago

Good Afternoon, Sincere apologies for the trouble you had with your order. I can see we chased this multiple times with the carriers and each time were told they had no tracking. Apologies for any inconvenience caused by the time you waited. Kind Regards Ladderstore

Posted 7 years ago

“The ladder arrived very quickly, so full marks for that. Now the negative side. The ladder came with a significant dent on one of the runs. I can still use it, But I’m not exactly happy.”

Helpful Report

Posted 7 years ago

Hi Brenden, Many apologies your item arrived damaged. This can happen from time to time whilst in transit. We do ask that people let us know in good time if there is any fault or damage to their item and we will always replace it. Kind Regards Ladderstore

Posted 7 years ago

“Purchased the Stair platform made by Hailo, tried it on the stairs only to find out they are not fit for purpose on UK size steps. The platform works out at approx 1.5 inches out of level heading down the stairs. I notified Ladderstore, the lady was already aware of this issue with the platform. I said I wanted to send them back for a refund, but apparently because I had tried the item that wouldn’t be possible, instead got £25 back....”

Helpful Report

Posted 7 years ago

Good Afternoon, Apologies for this. These items are fit for use on many staircases as there is no standard width. We do include all the measurements on our website so please do check these before making a purchase. Kind Regards Ladderstore

Posted 7 years ago

“They did not have the product that was displayed failed to get the product in for months and then took an age to send me a refund. Very poor show!”

Helpful Report

Posted 7 years ago

Good Afternoon, I have had a look at this for you and I can see that unfortunately we were let down on a number of occasions by our supplier and the delivery of the stock into our warehouse. This has now been refunded in full and we apologise for any inconvenience caused by the delay. Kind Regards Ladderstore

Posted 7 years ago

“Terrible service was made to wait outside for 30 minutes , and then told it was at our warehouse . Drove across Bolton oney to find it was at an over night courier company . I then had to wait a further 20 mins for them to find it !! Rang up to complain and they offered me 10% off my next order ........................... I would not use this company again , very disappointing service .”

Helpful Report

Posted 7 years ago

Hi There, Apologies for the service you received. Our office in Bolton is just the sales office and the stock is not held here, this should have been made clear to you at point of order and sincere apologies if this was not the case. Ladderstore.

Posted 7 years ago

“£250 Ladder took week and a half, rather than next day delivery(when it was needed), and it seemed to be used when arrived. Ladderstore blamed delivery company and they didn't took full responsibility of the situation, only offered to me exchange or refund when both solutions were no feasible for my situation and it was considered a poor resolution. There is no legal boundary on delivery day compromise so do not trust. This was my second purchase with them delivered to the same place (first time was good hence the second purchase)and I have had to do several calls that neither were compensated, even asked to deal directly with the delivery company, please when I am buying something I am expecting to get the whole service and have a simple and straight experience, not add unnecessary complications on my life because of a lack of seriousness and professionalism.”

Helpful Report

Posted 7 years ago

Hi Jose, I'm sorry you were unhappy with the service you received from Ladderstore. We did try to resolve this with the carrier company and added the missing line of the address when it was provided to us. With regards the item that was ultimately damaged once delivered we did offer either a full refund or a new replacement item, or alternatively a discount against the order by way of compensation. We have since been in touch to organise a suitable solution. Kind Regards Ladderstore

Posted 7 years ago

“Wrong items delivered, wrong items on invoices, items missing which we are still waiting on.”

Helpful Report

Posted 7 years ago

I believe there was a mix-up on the original purchase order sent through and this is currently being dealt with internally to amend. Ladderstore

Posted 7 years ago

“They claim to have a refund policey that they dont follow i was charged delivery and restocking fees for a ladder that was wrongly sent and recieved , order else where as they are only middle men with no customer care !! Avoid!!”

Helpful Report

Posted 7 years ago

I'm very sorry you are unhappy with the returns process on these ladders. Our returns policy does state that if an item is ordered in error, we are happy to take it back for up to 30 days. Unfortunately unless an item is damaged or faulty we are unable to carry the cost of returning it to our warehouse. We do try to put as much informationhttps://dash.reviews.co.uk/ and specifications about each product on our website and would urge anyone to double check these before ordering. Ladderstore

Posted 7 years ago

“Ladder arrived broken with a botched repair. Not what I would have expected.”

Helpful Report

Posted 7 years ago

“product was nothing like it was advertised”

Helpful Report

Posted 7 years ago

Good Afternoon, I'm sorry to hear you are unhappy with the item you purchased. Should you ever be unhappy with the item you receive please do not hesitate to contact the customer service team and we will assist however we can. Ladderstore

Posted 7 years ago

“Ordered roof ladder from your website which said the item was in stock & ready to ship. This wasn’t the case. When I called after a week I was advised that the item would be at least another 15 working days till delivery. I asked for a full refund & purchased the item elsewhere the next day. Staff on the phone didn’t seem too bothered to assist me or even offer an alternative product. Won’t be using the ladder store again.”

Helpful Report

Posted 7 years ago

Good Afternoon, I'm very sorry to hear that this was your experience with Ladderstore. We do endeavour to keep stock levels correct on the website so apologies for the error on this occasion and any inconvenience caused by the delay. Ladderstore

Posted 7 years ago

Ladderstore is rated 4.5 based on 1,227 reviews