Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 962 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 1st February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£250 Ladder took week and a half, rather than next day delivery(when it was needed), and it seemed to be used when arrived. Ladderstore blamed delivery company and they didn't took full responsibility of the situation, only offered to me exchange or refund when both solutions were no feasible for my situation and it was considered a poor resolution. There is no legal boundary on delivery day compromise so do not trust. This was my second purchase with them delivered to the same place (first time was good hence the second purchase)and I have had to do several calls that neither were compensated, even asked to deal directly with the delivery company, please when I am buying something I am expecting to get the whole service and have a simple and straight experience, not add unnecessary complications on my life because of a lack of seriousness and professionalism.”

Helpful Report

Posted 5 years ago

Hi Jose, I'm sorry you were unhappy with the service you received from Ladderstore. We did try to resolve this with the carrier company and added the missing line of the address when it was provided to us. With regards the item that was ultimately damaged once delivered we did offer either a full refund or a new replacement item, or alternatively a discount against the order by way of compensation. We have since been in touch to organise a suitable solution. Kind Regards Ladderstore

Posted 5 years ago

“Wrong items delivered, wrong items on invoices, items missing which we are still waiting on.”

Helpful Report

Posted 5 years ago

I believe there was a mix-up on the original purchase order sent through and this is currently being dealt with internally to amend. Ladderstore

Posted 5 years ago

“They claim to have a refund policey that they dont follow i was charged delivery and restocking fees for a ladder that was wrongly sent and recieved , order else where as they are only middle men with no customer care !! Avoid!!”

Helpful Report

Posted 5 years ago

I'm very sorry you are unhappy with the returns process on these ladders. Our returns policy does state that if an item is ordered in error, we are happy to take it back for up to 30 days. Unfortunately unless an item is damaged or faulty we are unable to carry the cost of returning it to our warehouse. We do try to put as much informationhttps://dash.reviews.co.uk/ and specifications about each product on our website and would urge anyone to double check these before ordering. Ladderstore

Posted 5 years ago

“Ladder arrived broken with a botched repair. Not what I would have expected.”

Helpful Report

Posted 5 years ago

“product was nothing like it was advertised”

Helpful Report

Posted 5 years ago

Good Afternoon, I'm sorry to hear you are unhappy with the item you purchased. Should you ever be unhappy with the item you receive please do not hesitate to contact the customer service team and we will assist however we can. Ladderstore

Posted 5 years ago

“Ordered roof ladder from your website which said the item was in stock & ready to ship. This wasn’t the case. When I called after a week I was advised that the item would be at least another 15 working days till delivery. I asked for a full refund & purchased the item elsewhere the next day. Staff on the phone didn’t seem too bothered to assist me or even offer an alternative product. Won’t be using the ladder store again.”

Helpful Report

Posted 5 years ago

Good Afternoon, I'm very sorry to hear that this was your experience with Ladderstore. We do endeavour to keep stock levels correct on the website so apologies for the error on this occasion and any inconvenience caused by the delay. Ladderstore

Posted 5 years ago

“Staff were unhelpful with a return to exchange the ladder (branded) which was very heavy in weight for another ladder of low weight but expensive (light weight). Indeed, it was just a mere collection of the packed ladder and providing another. The un-helpfulness approach forced me to bear courier charges. I was frustrated as no response came although they said they would help me quickly with my request. Would not ever buy from them.”

Helpful Report

Posted 5 years ago

Many apologies that you were not satisfied with the service in exchanging your ladder. Unfortunately the carriers can not offer a collection and a delivery at the same time as these are different services and have to be booked separately. We do put all the specifications for the products online and do ask that people double check the size/weight of the item before ordering to avoid any costs for return. Ladderstore

Posted 5 years ago

“When the delivery driver was delivering the unit. The delivery van subsequently suffered a mechanical fault, which was indeed unfortunate. However, he abandoned his vehicle without our knowledge in the middle of our forecourt and was still there 3 hours later. Thus causing an eyesore to our forecourt and us being inconvenienced as we could not move any vehicles in the area as the vehicle was blocking the main thoroughfare around our site. The vehicle was then recovered and taken away thankfully.”

Helpful Report

Posted 5 years ago

I am very sorry to hear that. Whilst unfortunate, I can understand the frustration. Unfortunately we have little control over what the carriers do but we certainly would not expect them to do this. I will feed this back to the delivery company. Apologies for the inconvenience caused. Ladderstore

Posted 5 years ago

“3 times you kept promising me that the ladders i order would be delivered,you even blamed the courier as an excuse.got sick of waiting so i cancelled the order,went somewhere else.”

Helpful Report

Posted 6 years ago

Good Afternoon David, After looking into this I can see that there were a couple of unsuccessful delivery attempts. Apologies we were unable to get the item to you. Kind Regards Ladderstore

Posted 6 years ago

Ladderstore is rated 4.5 based on 962 reviews